1 edit |
to philster
Re: Testers for Old CP to New CP Migrationsaid by philster:In the Call Records list if I select add to contacts I see a dark gray transparent screen with a add contact box. I can not select anything on the page. The only way to get off the page is to select the browser back arrow. I am using Vista with IE7. I have one of the designers looking at that error, I think its something with IE7 and the Z-Index. The back arrow has been added to the Server Config page, and the Edit Contact page now allows you to change groups. Iain |
· actions · 2008-Feb-7 11:44 am · (locked) |
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to Code_Iain
I'm not sure if anyone mentioned this yet...but a vote for having Custom Call Routing options from the call logs.
For example:
Comcast called me last night. I would like to go to the call log and, let's say Blacklist them, by clicking on the telephone number, and then having the option to forward, blacklist, ect to that number, without having to write it down or copy it and then go through the menu to the custom call routing menu.
Once we are done setting that up it and click "OK" it should then return us to the page of the call log we were on.
Can this be done please? |
· actions · 2008-Feb-7 12:07 pm · (locked) |
1 edit |
to Code_Iain
While on the Welcome To The Control Panel! screen I selected The packages button. Then on the packages screen I selected the back arrow and it redisplayed the package screen. I had to use the via:talk symbol to return to the Welcome To The Control Panel! screen.
Same thing from Knowledge Base screen.
No back arrow on Contacts screen. |
· actions · 2008-Feb-7 1:54 pm · (locked) |
mhornet
join:2003-01-22
Oak Forest, IL |
to Code_Iain
Where is the icon for the free 2nd line?
In response to KC9FOI, wasn't that the way it was on the old CP? I would think that a link under the phone number to set the routing would be an easy way to do it. |
· actions · 2008-Feb-7 2:42 pm · (locked) |
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Hornet. I think you are right about it being in the old CP. I know that we could do the custom caller ID in it and I'd like to see that function restored as well. Those were a couple features I used alot but never thought much about until they are gone. |
· actions · 2008-Feb-7 2:47 pm · (locked) |
 dcurrey
Premium Member
join:2004-06-29
Mason, OH
2 edits |
to Code_Iain
Ok something is funny with the call logs. Total calls show as 99,334,340 minutes. I don't think I have talked that much in just under 2 years. Anybody else show funny numbers.
Can no longer log into the old CP to check what used. Is this normal? |
· actions · 2008-Feb-7 4:24 pm · (locked) |
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Wow! Really talking it up, aren't ya?  Mine looks normal at 28162. |
· actions · 2008-Feb-7 4:28 pm · (locked) |
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to Code_Iain
Mine look normal also. |
· actions · 2008-Feb-7 4:30 pm · (locked) |
dcurrey
Premium Member
join:2004-06-29
Mason, OH
1 edit |
to CyberSultan
Ok looks like on Sept. 19, 2007 I called *123 call lasted 330620:29:07. Thats just way to many messages. Second one found to voicemail on Nov. 10 2007 for 331865:08:23. No wonder everyone has trouble with VM I am burning the system up. Sorry  |
· actions · 2008-Feb-7 4:30 pm · (locked) |
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said by dcurrey:Ok looks like on Sept. 19, 2007 I called *123 call lasted 330620:29:07. Thats just way to many messages. Second one found to voicemail on Nov. 10 2007 for 331865:08:23. No wonder everyone has trouble with VM I am burning the system up. Sorry I removed those logs for you. If you were by any chance on the Beta server back when you made those calls in '07, there was an application we were testing on there, calls to voicemail with incorrect durations was a side effect to it. |
· actions · 2008-Feb-7 4:42 pm · (locked) |
dcurrey
Premium Member
join:2004-06-29
Mason, OH |
dcurrey
Premium Member
2008-Feb-7 4:45 pm
Correct about me being on the beta server.
Looks much better now. Only 19516 minutes used. |
· actions · 2008-Feb-7 4:45 pm · (locked) |
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to mhornet
said by mhornet:Where is the icon for the free 2nd line? In response to KC9FOI, wasn't that the way it was on the old CP? I would think that a link under the phone number to set the routing would be an easy way to do it. I think there are a couple things missing...that hopefully will get added soon (one being the free 2nd line icon). This CP is a great improvement over the old CP, IMO. |
· actions · 2008-Feb-7 4:47 pm · (locked) |
dcurrey
Premium Member
join:2004-06-29
Mason, OH
2 edits |
to Code_Iain
Any reason why I would add people that are in my custom callerid list to the Contact List? Seems kind of redundant to me.
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· actions · 2008-Feb-7 5:08 pm · (locked) |
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said by dcurrey:Any reason why I would add people that are in my custom callerid list to the Contact List? Seems kind of redundant to me. I see contacts as eventually become the central place to configure everything related to a persons name and phone number (Custom Caller ID, Custom Call Routing, Call Broadcasting, etc). Not all of these are available yet...but I would hope they would all be tied into Contacts eventually. The fact you have Custom Caller ID's configured without the corresponding contact is because that is how they were transferred over from the old CP. Creating a Contact in the new CP automatically creates a Custom Caller ID entry for each phone number. |
· actions · 2008-Feb-7 5:15 pm · (locked) |
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dcurrey
Premium Member
join:2004-06-29
Mason, OH
1 edit |
dcurrey
Premium Member
2008-Feb-7 5:36 pm
I was finally able to grasp that. Seems a little clumsy to me but still an improvement.
Something like the custom callerid could be included in the phone list after the number. So say someone calls from work or cell I get the correct information without having to have multiple contacts for the same person. And should remove the section for custom callerid.
Work Phone: Number | Work Custom Callerid : Person Name
Cell Number: Number | Cell Custom callerid: Person Name
Along those lines if the person is whitelisted, blacklisted, routed, or whatever would be nice to see it in the contact list without having to check the other sections. |
· actions · 2008-Feb-7 5:36 pm · (locked) |
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to dcurrey
I am showing lots of used minutes too... 59,647,025. I guess it's from the beta days. I'm not going to go through the call logs to find it though. As long as I don't get terminated or charged 3.5 c/ min for overages I'm OK with it showing that too. I'd be pretty ticked if I did get a bill for $ 2,065,000 for overages.  Since this isn't AT&T wireless I doubt I will either. |
· actions · 2008-Feb-7 5:54 pm · (locked) |
 UPEngineer
Premium Member
join:2000-12-30
Chickasha, OK |
to Code_Iain
I have this in my call logs....why is this right here and what is this number? |
· actions · 2008-Feb-7 9:19 pm · (locked) |
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said by UPEngineer:I have this in my call logs....why is this right here and what is this number? Any dealings with the UK? |
· actions · 2008-Feb-7 9:31 pm · (locked) |
| Russell_ |
to dcurrey
said by dcurrey:I was finally able to grasp that. Seems a little clumsy to me but still an improvement. Something like the custom callerid could be included in the phone list after the number. So say someone calls from work or cell I get the correct information without having to have multiple contacts for the same person. And should remove the section for custom callerid. Work Phone: Number | Work Custom Callerid : Person NameCell Number: Number | Cell Custom callerid: Person NameAlong those lines if the person is whitelisted, blacklisted, routed, or whatever would be nice to see it in the contact list without having to check the other sections. Yes, that would seem obvious functionality with a contact centric model. Sorry to sound critical but I had high expectations after hearing glowing reports from the testers and instead find the whole contact section half-baked. Right now it's tough to do anything meaningful with contacts. I'm not even sure what the purpose of a contact is - other than the click to call, but then I don't use the computer to make my calls. |
· actions · 2008-Feb-7 9:32 pm · (locked) |
UPEngineer
Premium Member
join:2000-12-30
Chickasha, OK |
to Russell_
nope it was supposedly a credit card company looking to lower my interest rates...
I politely hung up.
But is in my call logs and right there where the picture shows it to be |
· actions · 2008-Feb-7 9:39 pm · (locked) |
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Scott,
Check to see if that number is still showing up, I removed the code that was causing that to happen.
Call Logs also now have the "Routing Options" choice, so if you want to add someone directly to the Custom Call Route table you can do so from there.
Iain |
· actions · 2008-Feb-8 9:27 am · (locked) |
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to Code_Iain
When adding a contact from the Call Log Details screen the data entry form has the bottom of it cutoff if your browser is in anything but full screen mode.
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· actions · 2008-Feb-8 9:38 am · (locked) |
3 edits |
to Code_Iain
said by Code_Iain:Call Logs also now have the "Routing Options" choice, so if you want to add someone directly to the Custom Call Route table you can do so from there. Any chance of adding the rest of the Call Routing options to the list (i.e. Blacklisted, StopCalling, etc.)? Other than missing those options, it looks good (the background gets a bit dark when working with this...which may be better if a little lighter, IMO). Thxs. Edit: Thinking more about this, I kinda hoped this would be integrated into the contacts manager (and made easily accessible through the Call Logs view). Same with integrating Call Broadcast lists with contacts/groups (especially groups). If a contact manager is implemented, it really should be the central control for managing all phone numbers and the features associated with them. What would it take to get those integrated in as well? |
· actions · 2008-Feb-8 9:56 am · (locked) |
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I'd really like to see the wild-card routing again. |
· actions · 2008-Feb-8 10:35 am · (locked) |
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said by bmize13:I'd really like to see the wild-card routing again. This is done, we're waiting on some design touch ups and then we're rolling this out. It should be in today. Also, I will have someone add the remainder of the options to the select box for the routing options. Iain |
· actions · 2008-Feb-8 10:59 am · (locked) |
UPEngineer
Premium Member
join:2000-12-30
Chickasha, OK |
to Code_Iain
Iain,
Thanks you got it fixed.
And I see you got the black screen fixed to add to contacts from IE7...thanks
And I like the call routing options below the number. |
· actions · 2008-Feb-8 11:09 am · (locked) |
mhornet
join:2003-01-22
Oak Forest, IL |
said by mhornet:Where is the icon for the free 2nd line? What about the 2nd line icon? Also, Ive noticed that if you have a custom caller ID setup for say someones cell phone (Joe's Cell) and have a contact set up with the same persons cell, home, work #'s, etc., but under a slightly different name (Joe Smith). The name on the contact overrides the custom caller ID name. Is that by design or a bug? |
· actions · 2008-Feb-8 11:23 am · (locked) |
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The Contact overwrites the setting in the Call Logs, because ideally the Contact Manager will eventually be the central location of the "Address Book".
So you may have it set as "Joe's Cell" when he calls, and that should still be what shows up when he calls, however in the call logs it will say his name is "Joe Smith" and he called from his Cell. Would you rather see this work another way? |
· actions · 2008-Feb-8 11:45 am · (locked) |
mhornet
join:2003-01-22
Oak Forest, IL |
No as long as the Caller ID shows up as what is customized, then I think its a good way to do it. Will the custom caller ID option be accessible from the call logs again? |
· actions · 2008-Feb-8 12:14 pm · (locked) |
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to Code_Iain
said by Code_Iain:The Contact overwrites the setting in the Call Logs, because ideally the Contact Manager will eventually be the central location of the "Address Book". So you may have it set as "Joe's Cell" when he calls, and that should still be what shows up when he calls, however in the call logs it will say his name is "Joe Smith" and he called from his Cell. Would you rather see this work another way? Lets have a clear vision and then sell it. VTiain, you or whoever designed this has that vision. The vision appears to be a contact centric model. Which is good. Lets work towards moving all relevant functionality to this model. From that perspective what you're suggesting in the last paragraph about the call logs is in line with that vision. So be careful about asking folks if they want it to work another way. What you do not want to happen is for each piece working its own way and you end up with something half-baked. I'd encourage you to publish the vision so when people complain you can point to the vision and how the working of this particular feature conforms to that vision. So, am I correct in concluding the implementation is still being worked on - that what you've described above about "his name is "Joe Smith" and he called from his Cell" doesn't yet appear but will soon? |
· actions · 2008-Feb-8 12:15 pm · (locked) |
Since this isn't AT&T wireless I doubt I will either. 
