Topic 'Internet has been down for a few hours' in forum 'TekSavvy' - dslreports.com http://www.dslreports.com/forum/Internet-has-been-down-for-a-few-hours-20138133 en Sat, 26 Mar 2022 03:46:45 EDT Sat, 26 Mar 2022 03:46:45 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20155044 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20155044 Wed, 12 Mar 2008 19:46:33 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20152649 --
TSI Gabe - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20152649 Wed, 12 Mar 2008 13:06:02 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20152626 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20152626 Wed, 12 Mar 2008 13:02:15 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20148115 said by TekDogg:

said by Arbalister:

In a case like those described here, where you seem to have a DSL circuit but tech@tech won't authenticate
Is that different than test@test? That worked for me during the down time.
Nope...thats a typo. :-P I meant test@test. :-P]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20148115 Tue, 11 Mar 2008 18:10:14 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20146718 --
TSI Gabe - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20146718 Tue, 11 Mar 2008 13:53:22 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20146335 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20146335 Tue, 11 Mar 2008 12:46:40 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20145078 said by TSI:

like a snow plow took out the bell box...
snoplo 1 / bell 0 / TSI 2]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20145078 Tue, 11 Mar 2008 08:37:03 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144908 said by Arbalister:

Technically - could be anything. Snowplow vs bell box, rats nesting, beehives...
If an RDSLAM is taken out by a plow, there would be no sync. My modem never lost sync until I power-cycled it so my RDSLAM was fine. Whatever happened, it happened further upstream.

Once internet service came back, I downloaded a few torrents and managed to hit 400KB/s - this had not happened over the last three weeks. Hopefully my DSL went down due to a BRAS upgrade but most likely, throughput was up only because everybody was booted off.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144908 Tue, 11 Mar 2008 07:25:16 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144489 said by TSI:

ends up being something crazy like a snow plow took out the bell box...
Seriously? That has happened before? :D]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144489 Tue, 11 Mar 2008 02:15:14 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144460
I guess it's been a few hours late. Sorry mate, but I've got my internet fixed.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144460 Tue, 11 Mar 2008 02:02:19 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144395 said by Arbalister:

In a case like those described here, where you seem to have a DSL circuit but tech@tech won't authenticate Is that different than test@test? That worked for me during the down time.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144395 Tue, 11 Mar 2008 01:32:31 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144236 said by TwentyMBPS:

This happened to me a few weeks ago, I'm in Oshawa, others in my area also reported this issue. I had full sync but was unable to connect.

Could a senior TSI tech please explain, in detail, what causes this exactly? (Yes, I know its Big Satan's fault, but what exactly in a technical sense)
Not a TSI tech - but I do the same thing for a living. :-)

Technically - could be anything. Snowplow vs bell box, rats nesting, beehives...

In a case like those described here, where you seem to have a DSL circuit but tech@tech won't authenticate (which it always should) its usually an issue with the local BAS. The circuit is there, but authentication is down. ]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20144236 Tue, 11 Mar 2008 00:31:00 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20143258 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20143258 Mon, 10 Mar 2008 21:25:52 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142624 said by lowlevel:

Yeah mines working now too. I just got home from work, so no idea when it came back...

Any chance for an explaination? ;)
Internet was down when I came back from work and came back a few minutes ago. The modem synchronized without any problem but that was all that I could get. From my router's traffic graph, it seems my link went down around 18:30.

FTR, I am in St-Leonard (Montreal) so if we're talking about the same issue, the problem spreads far beyond the GTA.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142624 Mon, 10 Mar 2008 19:34:12 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142442
Any chance for an explaination? ;)]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142442 Mon, 10 Mar 2008 19:02:49 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142426
Could a senior TSI tech please explain, in detail, what causes this exactly? (Yes, I know its Big Satan's fault, but what exactly in a technical sense)]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142426 Mon, 10 Mar 2008 19:00:55 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142378
Teksavvy techs did the same thing with me...reboot the modem and when that didn't work reset modem to factory default. When that didn't work ticket was put in.

Thanks to the Techs Dennis and one other chap who's name I forgot. Glad to see Bell finally unscrewed themselves.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20142378 Mon, 10 Mar 2008 18:50:16 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20141183 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20141183 Mon, 10 Mar 2008 15:21:15 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140866 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140866 Mon, 10 Mar 2008 14:26:40 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140502 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140502 Mon, 10 Mar 2008 13:20:37 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140322 said by TSI Jason1:

we've already alerted them You mean they did not know until TSI called and told them? :o]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140322 Mon, 10 Mar 2008 12:43:35 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140282
Bell's having a problem in the 416 area, we've already alerted them and they're working to fix the problem.

Regards,

Jason
--
TSI Jason - TekSavvy Solutions, Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20140282 Mon, 10 Mar 2008 12:36:46 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138636 said by TSI:

typically once confirmed bell gets these types of outages fixed within a few hours unless the cause ends up being something crazy like a snow plow took out the bell box...They have not yet confirmed nor denied that it's a BAS issue...just going based on a hunch and history...
very possible we got alot of snow lol]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138636 Mon, 10 Mar 2008 01:39:02 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138416 --
TSI Rick - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138416 Mon, 10 Mar 2008 00:14:15 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138404 said by TSI:

By the sounds of it, there might be a BAS issue occuring especially with the 2 of you experiencing the same issue within a few 100 m from each other...
Any idea how long these sorts of things take to resolve?]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138404 Mon, 10 Mar 2008 00:10:35 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138322 --
TSI Rick - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138322 Sun, 09 Mar 2008 23:48:02 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138316 Ah well, hang in there... when mines resolved, I'll post another reply here.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138316 Sun, 09 Mar 2008 23:46:53 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138302
I just don't have the INTERNET light, lighting green. It's SOLID RED.

AND THE RED LIGHT KEEPS ON GETTING BIGGER BY THE SECOND! :(
I'm already hallucinating! I need my interwebs back! :(

All the love letters from my little birds. My little birds are chipping without me!]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138302 Sun, 09 Mar 2008 23:42:34 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138285 One note, my 'line sync' light, is on as it normally would be.
So, just looking at the DSL, I dont see anything wrong.. where as in your case, you have a big red light telling you somethings up.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138285 Sun, 09 Mar 2008 23:38:22 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138268
I've been doing what you've been doing, too.

I just tried test/test. No go.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138268 Sun, 09 Mar 2008 23:34:10 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138257
Still down. Currently using my Rogers highspeed. (sigh.)

I can't get a PPPOE session up.. doesn't seem to be any server on the other end/etc. I've tried rebooting DSL modem, rebooting the router, swapping out router, connecting directly from the computer without a router/etc. Nothings working... and its been down over 12 hours now.

I DID call TSI and let them know, they had me try test@test, and no dice.

There was a Bell truck outside of this building around noon.. which is roughly when the problem started. I'm between Beecroft and Yonge just north of Sheppard.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138257 Sun, 09 Mar 2008 23:31:07 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138245
@TSI Rick going to the modem now!

Cheers guys.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138245 Sun, 09 Mar 2008 23:26:19 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138206
Have you tried connecting with the username test@test in order to see if it is connectivity? if so can you snag the IP you get (it's in the console there)

After which I'd like you to try your own UID (wait about 5 or 6 mins after disconnecting)
--
TSI Rick - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138206 Sun, 09 Mar 2008 23:17:05 EDT Re: Internet has been down for a few hours http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138157 http://www.dslreports.com/forum/Re-Internet-has-been-down-for-a-few-hours-20138157 Sun, 09 Mar 2008 23:06:36 EDT Internet has been down for a few hours http://www.dslreports.com/forum/Internet-has-been-down-for-a-few-hours-20138133
Every time I try to connect, it fails at the PPP stage. It says it's been disconnected by user. I can assure you that the cable from the wall outlet to the modem has not been touched.

I'm stealing WiFi. ;P.

So, what's going on? Is there something wrong with the line going into the condos I live in? I'm starting to go crazy. Being without the internet for a few hours isn't a good thing. Thank God I have a Blackberry, but I can't do my work properly with just a BB alone :(.]]> http://www.dslreports.com/forum/Internet-has-been-down-for-a-few-hours-20138133 Sun, 09 Mar 2008 23:00:47 EDT