Comcast XFINITY → Please help me, I have a crap connection.

»/lineq ··· /2375275


»/tweak ··· a=normal

Web pages load slowly and sometimes do not respond.
What else do I need to do?

Speeds are good at 4-6am but after that they go way down.

please help if you can.

Again ???

Yes but this time the Line Quality test has shown FAILED several times in a row, it's really bad now.

what to do?

Any other tests or settings?

I think you've run the gamut here....

Yeah, I am getting that feeling. It used to be you'd get a lot of replies to a simple issue like this but lately I might get one reply if I am lucky.

If your *issues* were "simple", they'd all be solved by now

»/lineq ··· /2375413

I still fail...

4% at your address... thats why it failed...

What would cause that?

»/lineq ··· /2375449

pos-0-14-0-0-cr01.dallas.tx.ibone.comcast.net has 60% loss?

That is not a problem, some routers drop packets.
The next router is fine, the issue seems to be only from West Coast and lies right at your address.

Then what 'could' be the cause at my address?

Bad line, gateway router having problems... unknown really - especially since it only does it from the West Coast.

Check your PM.

Hey Axel we're in Chattanooga, remember? This is as good as it gets.


By the way, I used to consistently get 6300 kbs...that is, until phone service was introduced here. Since then, I've never gotten above 5000 kbs. I've never seen a hint of "Powerboost" here either.

The best that we can hope for is FTTH from the EPB. Of course, we'll probably never see that because of the lawsuits the cable companies keep filing.

"But Dad, we're going to miss the moooovie!" "I know, son, it's going as fast as it can."

Indeed the EPB deal would be great and I bet would be the same price as "comcrap" too.

It's no wonder each side has likely hired 500 lawyers each.

PM?

Also wanted to add I am using "monster" splitter and it is in the correct range.

Anyone can comment on this horrid pag/spikes/falls/ etc?

Been like this for nearly 2 weeks now at least.

If I were to call comcast, which I'd like to avoid, what do I need to say to them to get right to the problem instead of them asking me to reboot my comp 100 times before starting to help me???

thanks

Have you replaced your cable modem yet as part of troubleshooting?

Monster put out some of the worst crap for the price, no better than Radio Shack mid range, very over rated at a super premium price.

Anything that hasn't been resolved in a day or two, let alone 2 weeks, you should call in.
They don't really make you reboot 100 times (MAYBE once or twice to watch the boot sequence).
If you clearly and politely explain the problem and then follow through the direction exact as they state them. (no router, reboot in this order, set for DHCP, etc.) most problems are either resolved or moved to the next level (tech visit or tier 2/supervisor as indicated)

Try it without the preconeicved notion that they are evil, out to get you, or stupid, and you may get better results.

PM - Private Message... we already been there.

This current modem , SB 5101, is a resolution to a previous problem about 9 months ago.

?

Oh yes, I will be polite with them on the phone. I was just basing it on the last few times I called, ages ago. They treated me like a child or something close.

Obviously I won't be calling that same dude.

thanks

p.s. 100 reboots was my hyping the scenario, although they did ask for 5 reboots once.

Give the call centers a break! Think about it. The person who takes your call isn't a service tech out in the field with technical training. They use a "cue card" system. The only thing they can fix is a billing or coding problem. Once that is fixed, the modem MUST be rebooted to download the correct config file. If it's a signal issue, either in the cable plant or faulty wiring at your house, they can't fix it! Only a service call can do that. If you get an idiot out there that doesn't fix it, call again. Repeat service calls are tracked I promise! Now, lets looks at some possible solutions for your problem. The time frames when your internet is good then bad is very unusual. Normally, you'll see slower speeds in the evening when people are at home, turning on a garbage tv that sends noise/interference into the cable system causing packets to be dropped. Someone posted a comment that it looks like the problem is at or near your house and I tend to agree. Look for something that changes when your speeds drop. Did someone turn on a tv or radio? Is someone using a cordless phone? Try all of the following to possibly find the problem. Using a router, remove it and go straight to your computer. Make sure that the modem is next to a tv, speaker, microwave, florescent light, anything that could generate interference or magnetic field. Make sure that there isn't a heat source causing the modem to overheat and, sounds dumb, but does your neighbor wake up and turn a tv on around that time? That could be the one tv causing your area to have slower speeds. If none of those fix the problem, then you need a tech to come out. Being a comcast service tech, I know that there are to many idiots in the field, usually contractors and a few in house guys. Trust me, I fix a lot of problems every week that the last guy didn't. Try to be nice to the tech that comes out. Keep in mind that he/she might be the right person that can fix your problem, but if you act like a jerk and tick him off, he'll do what he has to in order to leave as quick as possible. Be nice to him and chances are he'll do what he can to fix your problem. If not, call back for another service call and cross your fingers that you'll get a good tech. Oh, just an FYI. If you don't have the cable guard, I strongly recommend you get it! If there is an inside wiring problem, the cost of a service call is close to double the cost of cable guard for a year.

Oh I never planned on being a smart ass from the go. I was just 'remembering' my last 3 experiences with calling comcast and fearing the worst.

Also, I checked my connection with a Packet Logger and I am not sending out any requests but I am getting a ton of dropped packets sent to me 24x7.

I forgot to mention, My cable modem is leaned up against, touching, my TV. AND my router is on top of a speaker.
However I've tested my connection with and without the router and the results were not different.

What is Cable Guard?

cable guard guarantees that comcast will replace any wiring up to the modem free of charge if it's found to be the source of the problem on a service call. it ranges from $0.99 to $2 depending on area if I recall correctly.

I see. thanks

Man, it's getting worse and worse.