AT&T Northeast → cant receive email from one person

i can send to everyone and receive from everyone except 1 person. after a live chat with att and 2 calls i get no help.
the emails from that 1 person dont appear on att server but are not bounced back to him.
what can i do?
thanks,
L

Whats the domain of the person you can't receive from? Don't need his whole email address, the part after the @ symbol. Also for testing, if you have another free account, like yahoo.com or gmail.com - have him CC that account when he sends to you.

That way if you receive on that free account but no the sbcglobal.net, at least you know for sure his server is sending out, and either 1 - AT&T is blocking the domain or IP or 2 - His server is having trouble communicating to the AT&T.

If its 1 - then he should get a bounceback, if its 2 - he will EVENTUALLY get a bounceback after his server gives up. The timeout could be set to 4 hours or 24 hours...everyone is different.

Also if its 1 and he hasn't got the bounceback - the exchange server handling his domain could be redirecting bouncebacks and never make it back to the sender.

With his domain, I can look it up and check to make sure MX and DNS/PTR records match up. If they don't then AT&T is most likely blocking.

hi Frohike,
thank you for your quick reply.
his domain is rcip(dot)com
i will send him this link and he can read what to do but we are emailing through gmail but i dont know if he is doing CC when sending?
neither one of us is getting a bounceback and its been happening since 11/25/08.
O

TRy using plain text emails see if those go though.

If they do but the other emails don't are there any pictures etc.. in the other emails. It could be yahoo thinks somthing in it is a virus.

hi again,
he CCed both accounts, plain txt, (sbc, gmail) and i got both. then he emailed me at sbc and i got that one too. i wonder if att has fixed the problem since my last 'stern' call this morn?
let me check this out later today and see if i can still get his emails at sbc.
i will get back to you and let you know the outcome.
thank you for your time and help.
O

hi Frohike,
my email is working fine now. we can send/receive without any problem. im not sure what happened but it works.

koma3504,
we tried both plain txt and w/pics and no problems now.
i wish i knew what was going on.

thanks to both of you for your time/help. its greatly appreciated at this end.
O