Theme

Welcome · log in · join

Search similar:

Forums →

ISP automatic forums » Metrocast Communications → No self install anymore?

uniqs
925

« Berwick, PA - upgrade ? • AVG & Spyware Doctor updates stall »

ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT	ptrowski Premium Member 2008-Dec-22 4:23 pm No self install anymore? I was finally able to get an install date today for the 26th. I have the modem I used to use, nothing else has changed but they want to charge me a $75 install fee! The service for the HSI I ordered until the bump hits our area is $53/month. Isn't almost 1.5 times the monthly service a bit high for an install?
	· actions · 2008-Dec-22 4:23 pm ·
Fluke Premium Member join:2008-06-24 Groton, CT	Fluke Premium Member 2008-Dec-22 4:51 pm Thats been the install price for the HSD installation for as long as I have been here (4 years)even when we were eastern. Im glad you got the date, who did you speak with if I might ask?
	· actions · 2008-Dec-22 4:51 pm ·
papi4baby join:2008-01-19 Callaway, MD	papi4baby to ptrowski Member 2008-Dec-22 6:27 pm to ptrowski Here in south MD, i did the install myself. Just called with the MAC and had HSI in like 5 minutes. Try calling tech support they might hook you up.
	· actions · 2008-Dec-22 6:27 pm ·
ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT	ptrowski Premium Member 2008-Dec-22 6:34 pm Will give it a try. I want to say I spoke with Julie, but could be wrong. I didn't even try the game package route. Will call after I get setup.
	· actions · 2008-Dec-22 6:34 pm ·
papi4baby join:2008-01-19 Callaway, MD 1 edit	papi4baby to ptrowski Member 2008-Dec-22 6:37 pm to ptrowski What i did was pretty easy. Just hook everything up. Cable to modem and modem to PC. Call them again and tell them you want to activate a modem, and give them the MAC. That should do it. Just make sure is hook up correctly. If they ask why, tell them your broke and you bought a new one. Make sure that you are on the system for HSI already.
	· actions · 2008-Dec-22 6:37 pm ·
Fluke Premium Member join:2008-06-24 Groton, CT	Fluke Premium Member 2008-Dec-23 8:42 am said by papi4baby: What i did was pretty easy. Just hook everything up. Cable to modem and modem to PC. Call them again and tell them you want to activate a modem, and give them the MAC. That should do it. Just make sure is hook up correctly. If they ask why, tell them your broke and you bought a new one. Make sure that you are on the system for HSI already. There is no self install in CT thats why he was asking. Its Metrocasts policy, we must do the install
	· actions · 2008-Dec-23 8:42 am ·

papi4baby join:2008-01-19 Callaway, MD	papi4baby Member 2008-Dec-23 5:25 pm said by Fluke: said by papi4baby: What i did was pretty easy. Just hook everything up. Cable to modem and modem to PC. Call them again and tell them you want to activate a modem, and give them the MAC. That should do it. Just make sure is hook up correctly. If they ask why, tell them your broke and you bought a new one. Make sure that you are on the system for HSI already. There is no self install in CT thats why he was asking. Its Metrocasts policy, we must do the install I understand that, just trying to find a way to help him out. I bet one of you guys could probably do it here. As long as he is on the system that he order the service all it takes to activate the modem via MAC right?
	· actions · 2008-Dec-23 5:25 pm ·
Murph2 join:2008-05-28 Thompson, CT	Murph2 Member 2008-Dec-23 10:58 pm Face it, they're gonna hose him out of the $75. But I remember we did a self install at my office in New London back in 2003.
	· actions · 2008-Dec-23 10:58 pm ·
booticon join:2007-07-31 East Lyme, CT	booticon to ptrowski Member 2008-Dec-24 12:03 am to ptrowski Yeah, thing is when it comes to stuff like this, our hands are kind of tied. We're more than happy to help you guys (and if you check the timestamps of our posts you'll see that a lot of time we post outside of business hours), but this is where there isn't much we can do, especially seeing as there are quite a few people monitoring this forum.
	· actions · 2008-Dec-24 12:03 am ·
Fluke Premium Member join:2008-06-24 Groton, CT	Fluke to papi4baby Premium Member 2008-Dec-24 8:51 am to papi4baby Yeah like Booticon says our hands are tied with stuff like this. And everyones accounts have records of who does what to them. Since Metrocast's policy in CT is no slef installs then we can't do anything about that
	· actions · 2008-Dec-24 8:51 am ·
billh491 join:2001-08-09 Portland, CT	billh491 to ptrowski Member 2008-Dec-24 11:03 am to ptrowski Hey I would for go the self install and pay the 75 bucks if I could get 50/50 for 58 bucks a month like the folks in this post are getting. For less then what we pay for the gamer they are getting 5 times the download and 50 times the upload!!!! »Lafayette Unveils FTTH Pricing [72] comments
	· actions · 2008-Dec-24 11:03 am ·
papi4baby join:2008-01-19 Callaway, MD	papi4baby Member 2008-Dec-24 4:50 pm said by billh491: Hey I would for go the self install and pay the 75 bucks if I could get 50/50 for 58 bucks a month like the folks in this post are getting. For less then what we pay for the gamer they are getting 5 times the download and 50 times the upload!!!! »Lafayette Unveils FTTH Pricing [72] comments The only way that's going to happen is Docsis 3(not anytime soon i guess) or Verizon, and they might move to my area in 09(crosses fingers)
	· actions · 2008-Dec-24 4:50 pm ·
ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT	ptrowski Premium Member 2008-Dec-26 11:57 am My install day is today between 8-5, hopefully sooner than later. I have everything hooked up so basically it should be get good signals to the modem, and hand them a check. After that I am going to call in and bump the package up to the gamer package.
	· actions · 2008-Dec-26 11:57 am ·
Fluke Premium Member join:2008-06-24 Groton, CT	Fluke Premium Member 2008-Dec-26 1:04 pm good luck, let us know how it goes!
	· actions · 2008-Dec-26 1:04 pm ·
ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT	ptrowski Premium Member 2008-Dec-26 1:38 pm The installer is here now, going smooth.
	· actions · 2008-Dec-26 1:38 pm ·
ptrowski	ptrowski Premium Member 2008-Dec-26 8:45 pm The tech was here for about 25 minutes. The bigget thing he had to do was screw the new box to the side of the house that containss the ground block and climbing the pole. Other than that the longest delay was waiting on hold when he called tech support to get the modem provisioned.
	· actions · 2008-Dec-26 8:45 pm ·
Fluke Premium Member join:2008-06-24 Groton, CT	Fluke Premium Member 2008-Dec-29 9:52 am said by ptrowski: The tech was here for about 25 minutes. The bigget thing he had to do was screw the new box to the side of the house that containss the ground block and climbing the pole. Other than that the longest delay was waiting on hold when he called tech support to get the modem provisioned. Glad to hear it went good and that the tech did put the box on the side of the house. Hope everything has been working good.
	· actions · 2008-Dec-29 9:52 am ·
oscar_bubb join:2007-11-15 Gilford, NH	oscar_bubb to ptrowski Member 2009-Jan-2 11:09 pm to ptrowski What??? That link shows a triple play for 85 bucks? It's $129 here in NH, unbelievable how shafted people are getting here.
	· actions · 2009-Jan-2 11:09 pm ·
ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT	ptrowski to Fluke Premium Member 2009-Jan-3 9:34 pm to Fluke said by Fluke: said by ptrowski: The tech was here for about 25 minutes. The bigget thing he had to do was screw the new box to the side of the house that containss the ground block and climbing the pole. Other than that the longest delay was waiting on hold when he called tech support to get the modem provisioned. Glad to hear it went good and that the tech did put the box on the side of the house. Hope everything has been working good. If I could get close to the speeds I am paying for I would be happy. Someone is coming back on Tuesday to check it out again.
	· actions · 2009-Jan-3 9:34 pm ·

« Berwick, PA - upgrade ? • AVG & Spyware Doctor updates stall »