Most of it has everything to do with this scenario. It's a matter of trust, time, resources and health that lady may or may not have.
"CCTS is a non-profit corporation funded by, but completely independent of the Telecommunications Service Providers (TSPs). " Do you think they can be trusted? If so then show me some proof, as many would say on dslreports. What are their histories and track records? And if CRTC can be trusted? Keep word "if" in mind.
Lady has other options: charge Bell and or management for extortion and or fraud small claims court public pressure MP's media ... any others?
By now we are very familiar with corporate tactics and system that doesn't properly serve Canadians. We are also familiar with accidents, harassment, [corporate] police abuse instead of "peace officers" ... and list goes on and on. Do Bell and others still use DPI? Maybe you forget that certain groups in this country still get away with murder?
Think man, why do you think I posted this in public forum? I already posted that Bell staff stretched situation on phone ... when you know this could have been handled in 5 minutes. Do you think maybe to let everyone know what's up and maybe tell others to watch in case coprs try something now or later? The first rule of any situation when dealing with shills ... cover thy ass. LOL
I'm telling you what the options are ... not saying that they'll work. On the other hand why use a jackhammer to crack a peanut when your fingers will work?
You (meaning an individual) cannot "charge Bell with extortion or fraud". It is up to the crown prosecutor, usually on the advice of the police fraud squad to be bring such charges. Given the inability of the police and crown prosecutor to bring charges against so many companies, I doubt they'd take on Bell.
Small claims court ... if you have proof, then this is a reasonable path.
Public pressure ... reasonable ... find a reporter because you need to get the public behind you with the media.
MPs? Not much chance there ... they avoid delving into things that should be before the courts.
Posting here is preaching to the choir. People before you and other complaints you've had have been ignored by ISPs. All you do when you post here is vent frustration. Not solve problems.
Jumping to the police fraud squad before trying the avenues easily open to you is more than likely to lead to nothing but a reference back to those avenues.
The CCTS will give you some run-around it appears, but nothing you shouldn't be able to handle. You have to stay on top of it though or they will let it drag on.
But like sbrook said, the alternative is small claims court, if the old lady goes for it (since she's the one suing).
By going the CCTS route you can CC a copy to kevin.crull@bell.ca
His office will probably contact you and work things out. If its not worked out, then you have to wait 20-days for Bell to submit their reply to the CCTS.
If you reject Bell's response thats via the CCTS, then you state so to them and they will then review the case and make a judgement.
If you still dont like their judgement they will try once more.
Using the CCTS does not take away your abililty to file in small claims court at all. Their ruling is binding on Bell. Its not binding on you.
So if you follow the above, you are knocking off two birds with 1 stone. kevin crull and the CCTS. The 2 routes likely to help you. (and DO file your bill you gave to the old lady in the complaint so it can be paid by Bell or the CCTS can tell Bell to pay it).
In one documented case with the CCTS there was a person with whom it took something like 5 months to be resolved. But I think normally it could go easily 60-days or a bit less. 20-days for the initial reply, and then more if you reject it.
Or if you don't like what the reply is after 20-days and you think its a dead-end, hit small claims court with the old lady who has no computer and thinks a mouse is somthing that you catch out in the fields.
These are the best otions I can think of as just a lowly consumer/customer as most of us are.
Unless there is something funny going on, I expect crulls office to fix things up before it hits the CCTS by the 20-day deadline.
First of all thanx for your info, ideas and comments. All are considered carefully and seriously. By you posting the actual process you are of good help to me and everyone who visits. Therefore it's not just a practice to "vent frustration".
In Canada the police can charge directly, summary or indictable, with reasonable and probable grounds that of offence under various statutes has been committed. Or lay an information or "will state" to the crown for consideration of charges. This individual in Canada has an option under the criminal code to lay charges if they can convince a Justice of the Peace to do so. If the JP wishes to proceed with charges the individual is civilly liable, whereas if the police or crown precede the individual is protected in virtually all cases from civil remedies against them. Convincing a JP to proceed with charges against a large corporation would take a mountain of evidence and legal assistance, but it has been done, usually breaches of environmental statutes.
I'm a little confused with your and sbrook's answers. You seem to be mashing corporate law, common law and criminal law all into one basket.
Police officers = hired by corporations to do corporations bidding Peace officers = to keep the peace and uphold the law of the land and the rights of all individuals word charge = has over 15 meanings, which one did original poster root9 mean? In which context do you mean it?
If the lady uses a Notice of Understanding and Intent and gives Notice to Bell wouldn't that be saying she is willing to communicate and find remedy in a respectful manner?
Isn't it true in this Notice she can charge Bell for aggravation, wasting her time, lies, fraud, extortion or anything else she finds wrong with Bell's conduct?
Why would this lady call police when it's not her problem that someone else subscribed to services? That's Bell's problem to deal with, isn't it?
As we know Bell is in it for the money and they will pursue her till she pays or they drive her totally nuts. Think! How to help her without undue stress and hassles?
A most informative set of 8 videos. All Canadians should watch and learn. In video 2 a good part is missing sound. Better to find and dwld: "Winston Shrout Kelowna BC" from P2P, torrent or any filesharing app And if you find these informative, as you probably will, donate to the guy. Maybe even ask him to come over and give seminar.
Just go to small claims court. Get a ruling. Post the ruling and have a last laugh.
Please don't tell me after an entire month nothing has been done at all.
Just go to small claims court show what has happened, get compensated. If you have to watch 10-hrs of irrelevant law vids to do that then something is wrong with this entire picture.
"If the lady uses a Notice of Understanding and Intent" what the hell is that? Is it even in the rules of civil procedure or did you make it up? I think if I introduced this ridiculous document (if it exists) by motion, evidence or even part of the court file I would never hear the end of it at the court house.
Not that simple. Checked with courthouse, lawyer, paralegals and many others. Don't have enough evidence yet and Bell refuses to pass over their records they have on lady and accounts created in her name and other info, as they are obligated to do.
I really wish you would read up on this before commenting: »www.google.ca/search?hl= ··· ch&meta= Also go see a Notary Public and get it from the horses mouth. Thank you.
If they refused her own request singed and asking for it via snail-mail, then you should file with the privacy commissioner. That's why they are there.
Then in small claims court show how you had to get that gov office involved as well.
Seems simple to me. And I see no reason to have to be jumping through the hoops that you are. You are making a mountain out of a mole hill.
