http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23097995 en Sat, 26 Mar 2022 14:07:18 EDT Sat, 26 Mar 2022 14:07:18 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23124188
I should charge for such an excellent topical story.]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23124188 Sat, 03 Oct 2009 00:10:49 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23108834 http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23108834 Wed, 30 Sep 2009 16:59:17 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23108341 said by Xeroid5:

OK ... so if I call back and they send over a tech who shows up lets say 3:00 pm and the slow speeds are not happening at the time ..... will they bill?
Or if he does his tests and says their is nothing wrong so it must be one of your components or a computer virus ... will they bill?
Or the tech is having a bad day ... will they bill?The tech doesn't decide, Cogeco decides. If he fills out his form and it says "cable disconnect from modem. reconnecting resolved issue" chances are Cogeco will bill you. If it says "no trouble found despite extensive diagnostics" you won't be billed.

You'll be billed if they find a problem that's due to your own stupidity and fix it.. You won't be billed if they just can't find anything wrong at all.
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Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23108341 Wed, 30 Sep 2009 15:35:19 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23107680 http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23107680 Wed, 30 Sep 2009 13:44:16 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23107556
Or if he does his tests and says their is nothing wrong so it must be one of your components or a computer virus ... will they bill?

Or the tech is having a bad day ... will they bill?]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23107556 Wed, 30 Sep 2009 13:26:36 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23106706 said by Xeroid5:

I will repeat what Cogeco explicitly tells you on the phone. They kept advising that it was NOT A GOOD IDEA to send a tech to the house because IF THEY DID NOT FIND THE PROBLEM they WILL BILL YOU.They can say that all they want, they're wrong. Cogeco employees here will confirm that.

Sadly, this kind of crap is a symptom of Cogeco's overall downward trend into a Bell clone. Shitty tech support that is either incompetent and lacks knowledge of their own product, policy and procedures, or outright lies.
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Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23106706 Wed, 30 Sep 2009 11:27:29 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105667 said by Xeroid5:

Phone support is useless and threatening .... I can't believe their attitude. After doing everything Cogeco had asked ... they repeatedly warned that a tech could be sent but he would likely bill me .... WHAT THE F**K

OK COGECO ... what should I do now to solve the problem ... find another provider that cares???
This has also been my experience as well, if you call to complain about something or change service(unless your adding something) The conversation with customer support can be very uncomfortable and become defensives and even combative, I've always had better luck getting help from Cogeco employees here than calling in.
Mind you most of that came from the front line, once you get by there things usually improve with a more cordial and helpful attitude.

Some of the problems you get from the front line
-it's so obviously my fault
-I'm deluded to think I could find something that met my needs at a better price
-I really don't appreciate the product I'm paying for

I remember when I cancelled my Internet being told that I was wrong about the product that I wanted to get form another provider

I've been with Cogeco for close to 15 years, longer if you just count Cable service(20 years) so I've had both good and bad experiences with them, but most of the bad always came from their front line support]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105667 Wed, 30 Sep 2009 08:34:14 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105623
Does Cogeco have no way to monitor my download speed at night so they can see that there is real problem? ]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105623 Wed, 30 Sep 2009 08:24:28 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105571
Same problem last night, download speeds way down. ]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105571 Wed, 30 Sep 2009 08:09:11 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105017 said by Xeroid5:

Phone support says they WILL BILL YOU if they show up and can't find the problem.No. They won't bill you for an NTF. What they will bill you for is if they show up and resolve the issue by correcting a problem -you- caused.

Heh, I remember back in the good ol' days when you could call Maclean-Hunter and get a tech to show up within the hour. Our TV went out one evening. We called up, he showed up shortly afterward, and found that our cable wire had become unplugged from the TV. We never even thought to check it. We had a laugh, offered him a cup of tea and he was on his way. No one was billed or scolded, it was part of customer service back in those days. Today, after you wait 3-5 days for the appointment with a 9AM-5PM window, the tech would end up billing you if he determined the issue was caused by something as silly as that.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23105017 Wed, 30 Sep 2009 01:17:55 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23103054 http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23103054 Tue, 29 Sep 2009 18:04:33 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23099363
So, I don't know about your logic, but mine says that this is definitely a problem on the Cogeco side and not on my side, yet when I call in during the evening when the problem is occurring, Cogeco is adamant that there is no problem and continues to threaten service charges if they can't locate the problem.

Jitter, packet loss and upload speed are good during the evenings, but something dramatic is happening with the download speeds.

Now what should I do to rectify the problem?]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23099363 Tue, 29 Sep 2009 07:13:40 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098293
WONDERFUL]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098293 Mon, 28 Sep 2009 22:46:30 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098279 http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098279 Mon, 28 Sep 2009 22:43:02 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098263
Tried updating clients, switching clients, doublechecking router settings etc, nothing works. And to think I'm paying $80/month because teksavvy can only provide 0.5mbps to my apartment.]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098263 Mon, 28 Sep 2009 22:39:55 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098258 said by exseven8:

tech will only bill if it your fault, and even if they do its an extremely rare thing to happen
He has been threatened with charges repeatedly before when he had problems with his Vonage.
Thread was like 20 pages long. ]]> http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098258 Mon, 28 Sep 2009 22:39:33 EDT http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098204 http://www.dslreports.com/forum/Re-SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23098204 Mon, 28 Sep 2009 22:26:07 EDT http://www.dslreports.com/forum/SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23097995 Super slow internet.
2.)How long has this issue been going on?
At least a week.
3.)Is there a specific time of day that this issue is most prevalent? Mostly in the evening
4.)If this is related to internet connectivity (ie: NOT mail, usenet, etc)yes -do you have more than one computer? Yes
If so, is the problem prevalent on both? Yes
-do you have cable TV? If so, is there any reception degradation..what channels? Yes. Freezing stations ... etc ... that's just typical though.

5.)Have you contacted customer support about this problem? If so, what did they say? Reset my modem which I did .... remove my dlink and vonage and plug one computer directly into the Cogeco Modem ... which we did, and then the other computer. None of this solved the issue

6.)What troubleshooting steps have you taken to resolve this problem? 5

Phone support is useless and threatening .... I can't believe their attitude. After doing everything Cogeco had asked ... they repeatedly warned that a tech could be sent but he would likely bill me .... WHAT THE F**K

OK COGECO ... what should I do now to solve the problem ... find another provider that cares???]]> http://www.dslreports.com/forum/SUPER-SLOW-in-Gananoque-just-outside-of-Kingston-23097995 Mon, 28 Sep 2009 21:40:58 EDT