Charter Spectrum → SB6120 firmware issue

Other ISP;s are loading the latest firmware to the motorola sb6120 docsis modem.

»SB6120 Firmware update

Last I saw charter was loading a very old firmware version. Can someone let me know if this problem has changed. I am waiting to purchase until I am assured that they are supporting there highest paying customers rather than regressing bug fixes from motorola. DOCSIS 3 will actually free resources on the cable system, hard to understand why this issue exists.

Feel free to wait if you like, but even with the old firmware, the modem is rock solid. And yes, they are still using the old firmware.

So far it has not been so rock solid for me.

I got 19Mb+ speeds with my SB5120, my SB6120 has been fluctuating my speeds from 0.9MB to 11Mb. I replaced the modem, replaced the router 3 times, still same problem.

Fancy paperweight though.

make a post in the direct forum. sometimes they can arrange to get you the latest firmware if its needed.

Overall, Charter pushes out firmware to modems in an area at one time when the engineers feel its appropriate. The call center won't be able to help you deviate from that policy.