Topic 'Now' in forum '' - dslreports.com http://www.dslreports.com/forum/Now-24135471 en Wed, 23 Mar 2022 18:14:25 EDT Wed, 23 Mar 2022 18:14:25 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24142901 said by TomClancy:

said by wifi4milez:

So should the wireless customer service rep also start discussing the average cost for a taxi or restaurant in the country you plan on visiting? Should they inform you of the local laws for every place you plan on visiting while abroad?? Exactly how many hours would you like to spend on the phone with these people, and where does it end???
The fuck does that have to do with roaming charges?
Nothing, and thats the whole point. Its not the job of the CS rep to quiz you about all the intimate details of your vacation. Its not their responsibility to read your itinerary and proactively tell you the rates for every country you "might" happen to visit. The bottom line is unless you are 3 years old, when you call up your wireless provider to activate international roaming it is up to you to ask the rates if that is a concern of yours.
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"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



]]> http://www.dslreports.com/forum/Re-Now-24142901 Fri, 23 Apr 2010 19:20:54 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24141904 said by wifi4milez:

So should the wireless customer service rep also start discussing the average cost for a taxi or restaurant in the country you plan on visiting? Should they inform you of the local laws for every place you plan on visiting while abroad?? Exactly how many hours would you like to spend on the phone with these people, and where does it end???The fuck does that have to do with roaming charges?
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Freedom isn't free!]]> http://www.dslreports.com/forum/Re-Now-24141904 Fri, 23 Apr 2010 15:35:40 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24141184 said by nekkidtruth:

I'm sorry but....why not? I'm pretty sure that we pay out the behind for our services to begin with. Why shouldn't they take the time to oh I don't know, properly inform their customer with as much information as they need.
So should the wireless customer service rep also start discussing the average cost for a taxi or restaurant in the country you plan on visiting? Should they inform you of the local laws for every place you plan on visiting while abroad?? Exactly how many hours would you like to spend on the phone with these people, and where does it end???

said by nekkidtruth:

You make it sound like we don't have the right to ask our provider to give us the information we require to properly use the services we pay for.
Of course you have the right, but you need to actually ASK them; this isn't kindergarten. If you tell them you are going abroad they will happily tell you the rates in all the countries you plan on visiting if you want to know.
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"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



]]> http://www.dslreports.com/forum/Re-Now-24141184 Fri, 23 Apr 2010 13:19:14 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24140678 People need to be really aware of what they are getting into...

Its the "we'll deal with that later, let me have my shiny new car now" mentalility that is hindering consumers. There are so many aspects of owning a cell phone. It isn't a shiny device to make calls anymore. Get with the program and open your eyes.

The same system of "setting a limit" is actually set in place in many other countries. Now why would a company that charged a 1.99 bogus charge like Verizon, set limits when they actually want to ring in all the cash from the consumer... why would they ever implement such a program? Companies want to make money, they are not out to lose it.

Chirag
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Chirag's Website]]> http://www.dslreports.com/forum/Re-Now-24140678 Fri, 23 Apr 2010 11:46:39 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24140073 "First off, the customer service rep informed me my Droid would not get service in Tel Aviv. (This turned out to be untrue. I was able to use my phone for local and international calls with reasonable roaming charges)

Secondly, the person informed me that my Mifi would work overseas- I was hyped. He informed me as I got ready to go that the data would come in at 2 cents a kilobyte."

should read the article, the user admits he was told of the roaming charges.]]> http://www.dslreports.com/forum/Re-Now-24140073 Fri, 23 Apr 2010 09:40:56 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24139911 said by AVD:

said by cdru:

said by SLD:

It is so out of reality that no one in their right mind would ever expect to receive such a bill for downloading 42 megabytes.
In the article's case, kb is kiloBYTE, not kiloBIT. He downloaded 350000 kilobytes or a little more then 340megabytes.
still way too much.
Yeah, everyone is griping about Frontier and this actually manages to make Frontier's $1/GB look cheap!
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The new Sony rootkit-Using the ability to remove features you paid for. What's next? Boycott Sony products »[Rant] ps3 update = no more Linux]]> http://www.dslreports.com/forum/Re-Now-24139911 Fri, 23 Apr 2010 09:06:46 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24139637 said by cdru:

said by SLD:

It is so out of reality that no one in their right mind would ever expect to receive such a bill for downloading 42 megabytes.
In the article's case, kb is kiloBYTE, not kiloBIT. He downloaded 350000 kilobytes or a little more then 340megabytes.
still way too much.
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standard disclaimers apply.]]> http://www.dslreports.com/forum/Re-Now-24139637 Fri, 23 Apr 2010 07:23:08 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24138853 said by wifi4milez:

said by tiger72:

and was never warned of roaming charges.
So are you proposing that each time you call to activate international roaming the rep should quiz you about your destination(s), then review the rate(s) for every country you plan on visiting?
I'm sorry but....why not? I'm pretty sure that we pay out the behind for our services to begin with. Why shouldn't they take the time to oh I don't know, properly inform their customer with as much information as they need. You make it sound like we don't have the right to ask our provider to give us the information we require to properly use the services we pay for.

I'm not going to sit here and claim that there aren't people out there who don't bother to read their terms of service or know exactly what fees are associated with certain types of usage. But I will certainly claim that these companies don't really cater to those who want this type of information either.
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Weeeeeee]]> http://www.dslreports.com/forum/Re-Now-24138853 Thu, 22 Apr 2010 23:23:07 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24137653 said by SLD:

It is so out of reality that no one in their right mind would ever expect to receive such a bill for downloading 42 megabytes.In the article's case, kb is kiloBYTE, not kiloBIT. He downloaded 350000 kilobytes or a little more then 340megabytes.]]> http://www.dslreports.com/forum/Re-Now-24137653 Thu, 22 Apr 2010 18:39:38 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24137445 that is the bottom line here.sure he should of read the "fine print" but tell me how many of you have sat there and read thru pages of BS small print legal jargon ]]> http://www.dslreports.com/forum/Re-Now-24137445 Thu, 22 Apr 2010 17:59:06 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24137175 said by tiger72:

and was never warned of roaming charges.
So are you proposing that each time you call to activate international roaming the rep should quiz you about your destination(s), then review the rate(s) for every country you plan on visiting? ]]> http://www.dslreports.com/forum/Re-Now-24137175 Thu, 22 Apr 2010 17:03:58 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136954 http://www.dslreports.com/forum/Re-Now-24136954 Thu, 22 Apr 2010 16:21:50 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136938 said by Edrick:

I understand that it would be nice to have some type of warning but really must everyone be babysat by everything? Like take some responsibility and read the crap you sign.
agreed, but the flip side of residential service is that you shouldn't need a mortgage to pay your bill. (semi-pun not intentional)
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standard disclaimers apply.]]> http://www.dslreports.com/forum/Re-Now-24136938 Thu, 22 Apr 2010 16:17:21 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136542 The Consumerist. Such a tired argument, though, because it seems nobody takes responsibility these days, and these people need 24/7 nannying. Hence the nanny state creates consumer protection legislation.
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Speak Truth To Power.]]> http://www.dslreports.com/forum/Re-Now-24136542 Thu, 22 Apr 2010 15:06:20 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136283 said by wifi4milez:

This genius likely called Verizon just prior to his trip, said he was going abroad, and then activated international capability to the device. I was thinking more of a click-through on the the phone or card interface itself where the soon-to-be-whiner has to agree to the terms, number 1 of which is "THIS IS GOING TO COST A FORTUNE" just like most non-free hotel WiFi does.

I still don't let this nut off the hook though. You should know how much things cost before you use them. He reminds me of someone who buys a first class airline ticket without looking at the fare and then bitches about the cost when the credit card bill arrives.]]> http://www.dslreports.com/forum/Re-Now-24136283 Thu, 22 Apr 2010 14:21:19 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136268 said by tiger72:

and was never warned of roaming charges.
How do you figure that?]]> http://www.dslreports.com/forum/Re-Now-24136268 Thu, 22 Apr 2010 14:18:22 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136155 Really, $8K for data usage??? It is so out of reality that no one in their right mind would ever expect to receive such a bill for downloading 42 megabytes.]]> http://www.dslreports.com/forum/Re-Now-24136155 Thu, 22 Apr 2010 14:02:55 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24136143 http://www.dslreports.com/forum/Re-Now-24136143 Thu, 22 Apr 2010 14:01:05 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24135993
I think this is one of those circumstances where if you blow it, you need to absurdly blow it. Like $80k.
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"Some people never see the light till it shines thru bullet holes." -Bruce Cockburn

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Spam: 12900+ messages currently using 406 MB.]]> http://www.dslreports.com/forum/Re-Now-24135993 Thu, 22 Apr 2010 13:28:22 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24135989 said by 56403739:

Some people are generally stupid and no matter what you do there will be those whom you just can't protect from themselves.

The easiest way to prevent these bills is have the customer specifically opt-in to international roaming service. No agreement, no roaming. That way there is at least one layer of educational opportunity between them and their Facebook habit. Beyond that, charge them market rates.
Most (all?) carriers require you specifically call in to activate international roaming. This genius likely called Verizon just prior to his trip, said he was going abroad, and then activated international capability to the device.
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"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



]]> http://www.dslreports.com/forum/Re-Now-24135989 Thu, 22 Apr 2010 13:27:19 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24135569 said by 56403739:

The easiest way to prevent these bills is have the customer specifically opt-in to international roaming service. No agreement, no roaming.
You do need to sign up for voice services, so if he was using his phone he was aware their are costs associated with going overseas. ]]> http://www.dslreports.com/forum/Re-Now-24135569 Thu, 22 Apr 2010 12:02:51 EDT Re: Now http://www.dslreports.com/forum/Re-Now-24135561
The easiest way to prevent these bills is have the customer specifically opt-in to international roaming service. No agreement, no roaming. That way there is at least one layer of educational opportunity between them and their Facebook habit. Beyond that, charge them market rates.]]> http://www.dslreports.com/forum/Re-Now-24135561 Thu, 22 Apr 2010 12:00:50 EDT Now http://www.dslreports.com/forum/Now-24135471 http://www.dslreports.com/forum/Now-24135471 Thu, 22 Apr 2010 11:47:32 EDT