Time Warner Cable - Legacy → Any ideas?????

Ok, been having problems still. What is happening lately is I will lose my connection, in a game, browsing and so on. When I look up the cable light on the modem is out. After a few minutes it starts flashing and comes back on. Seems like I have had one problem after another lately, high pings to my first hop, disconnections and on and on. Any ideas on what could be causing my light to go out? And btw, just replaced the modem this week to see if that was the problem, its a toshiba 2000

Thanks

If your modem light goes out this is a problem from the head end in other words your provider. I would look at your signal level and have your provider check out your line. as a first guess i would suspect a bad signal level. the level is either to low or to high. the other more common problem is your provider is having problems with it's network.
In any case it is with your provider and it is there issue to resolve.

Need more info...how are you connected? USB to cable modem or with an ethernet card to cable modem. What you describe can also happen when USB drivers flake out.

Will

Connected by ethernet.

said by HuskerBMF:

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Connected by ethernet.

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call customer service and ask for them to check out your line...mention nothing about gaming (mention this may flag you : me being paranoid but possible in the fabulous world or scripted level one customer support)..simply state your cable light goes out intermittantly...

Will
[text was edited by author 2002-02-10 12:37:10]

Most Tech support people hate gamers....'

Its very sad and annoying.......

I myself am a gamer and get the "youre just a winy gamer" atititude from Tech support if you mention gaming to them.

I know what you mean Acid Death. But I feel like it's us gamers who really keep an eye on the connection. I had one tech support dood tell me that a 300 ping was ok. I have had nothing but trouble for about a month now. High pings to my first hop, pl when i run ping plotter and so on. But anymore I can't even play one game without getting the damn phone jack symbol, its really getting to the point where i'm ready to dump it and try dsl.

phone jack symbol...heh UT?
I mainly play Tactical Ops a free Mod for UT.

I have to time my playing time to when I know ill get a good connection....

only for another month...

and yes I have people who tell me that 100 m's on my first hop is a GOOD connection......some people need to have their head examined

get ping plotter and show them your packet loss and repeated disconnects. they won't do anything about it but the ping plots might be helpful in obtaining a refund once you finally get fed up and drop rr.

and yes I have people who tell me that 100 m's on my first hop is a GOOD connection......some people need to have their head examined

LOL@that!!

I have sent about 20 traces to them so far, heh, for what good it will do.

Thanks for your help =)

Here's a good reason to NOT have a Toshiba modem! If you had a Motorola, you could check your signal levels at the modem's web page. I had a Toshiba and couldn't get them to do diddlysquat. My light would go out, etc. I turned it in after a month of problems and insisted on the Motorola Surfboard 4100. Hooked it up and aha! Terrible signal to noise ratio! Called the cable company and read out the stats and someone came out the next day to adjust the signal strength. I had tried repeatedly when I had the Toshiba to get someone to come out but I didn't have any proof of the problem. You might try Robin Walker's docsdiag
»homepage.ntlworld.com/ro ··· ocsdiag/
The high pings to your first hop is a problem with the headend. Could be noise on the drop line to your house, on the street or an oversold node, etc.

Thanks Mele20 for the link to Robin Walker docsdiag. It's very helful for a newbie trying to educate myself!!

Is the cable modem off the first splitter coming into the house. Make sure it is a two way splitter, with a loss of -3.5 dbs. Which light on the modem flashes when you lose connectivity..

Well i talked with a level 2 tech dood tonight, he said that my area is "saturated" and that on wednesday they are going to increase the bandwidth in my area, I hope it helps!! And it is my cable light that flashes or goes out on my modem. And at one point tonight my first hop hit 2948, hows that?!? lol

i had some small problem too
R.R. gave me a Motorola SB4100 modem/w generic nic
i switch too a Linksys LNE100TX the disconnecting stuff stop
maybe its the nic but also you said:
When I look up the cable light on the modem is out..
it could be also your modem box..

i`m just helping
so keep bugging them,worked 4 me..
they change my cable that lead from the Cable modem & spliter all the way too the pole outside
until i found out it was the generic nic

since i`m a gamer
i see ur point.............

Peace!!

[text was edited by author 2002-02-12 00:45:09]

quote:

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Here's a good reason to NOT have a Toshiba modem! If you had a Motorola, you could check your signal levels at the modem's web page.

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Can anybody provide info on this feature? Applies to all Motorola cable modems? URL?

Thanks

Just an update, what ever they did on their end seemed to solve my problems, pinging in the 50's again with no phone jacks!!!!!! w00t

The page is for the Surfboards. I don't know if there is a web page for the earlier Cybersurfer.
»192.168.100.1/

said by HuskerBMF:

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Well i talked with a level 2 tech dood tonight, he said that my area is "saturated" and that on wednesday they are going to increase the bandwidth in my area,

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You sure it was a level 2 tech? I only ask because I'm at Tier 2 (for your area even) and we don't have access to any of that information.