said by thender:How long did google checkout exist without a contact number - a merchant services account that can reverse financial transactions with no notice for erroneous security reasons, that cannot be contacted.
Google should stick to services where one doesn't expect real tech support. ads on the sides of webpages, free webmail, a search engine.
Everything they take part in that requires actual customer support seems to fail, it's because their corporate culture does not see a need for 1 on 1 customer service with someone who has the authority to solve the user's problem. They know nothing of this kind of problem solving - having a direct responsibility to one person to solve that problem on the spot.
They think they can get around all these annoying issues by having a very streamlined, narrow & strict manner of dealing with customers. It doesn't work. If you try to provide X, fail to provide X, and won't properly speak to the people you failed to provide it to, they will bite your face off.
Well said. Google indeed does not know how to support customers. Case in point. The first real "call center" they absorbed (dMarc Broadcasting) supported the company's radio automation products. Epic fail from the Borg. I can't count the number of times regular Google "users" would call Radio Automation support looking for support for other Google products...and we looked like idiots who were unable to steer them to the right department.
Not at all surprising that turd of a phone failed...with no support structure beyond an FAQ site and an email address. I am not a fan of "sue-happy" lawyers, but the Borg needs to pay for their arrogance.
