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ksman
Member
2010-Oct-28 3:09 pm
Can I use a Moto SB6120 with triple play?I was looking at purchasing the Motorola 6120 to get a Docsis 3.0 modem but it doesn't look like I can use it with Triple Play. Am I correct that it only works with HSI and not TV and Phone? Is there a different modem I should purchase that will work with all 3 yet still get me DOCSIS 3.0 speeds? Thanks. |
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ats
join:2008-11-14
Vallejo, CA |
ats
Member
2010-Oct-28 4:05 pm
the SB6120 is just a d3 modem, you need an emta for it to work for both cdv and hsi, your local bestbuy might be selling the arris d3 emta. |
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 Caddyroger
Premium Member
join:2001-06-11
To the west |
to ksman
said by ksman:I was looking at purchasing the Motorola 6120 to get a Docsis 3.0 modem but it doesn't look like I can use it with Triple Play. Am I correct that it only works with HSI and not TV and Phone? Is there a different modem I should purchase that will work with all 3 yet still get me DOCSIS 3.0 speeds? Thanks. No the 6120 will not work. You will need an emta. Comcast uses the Arris emta in most areas. In most area's you will not be allowed to own the emta but in some area you can buy the Arris tm722g at Bestbuy at a Comcast connection center. You do not need a modem for cable tv. You will need a dta or stb depending on what service you have. |
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 SunnyRuns from Clowns
join:2001-08-19 |
to ksman
I have triple play. I used my (owned) Moto SB6120 for HSI and a leased Arris EMTA for CDV. Both could have been set up on the Arris, but I chose to do it this way so I can power cycle the HSI modem without disconnecting the phones. |
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67845017 (banned)
join:2000-12-17
Naperville, IL |
67845017 (banned)
Member
2010-Oct-28 4:42 pm
I do the same. I think it's the preferable solution. |
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 beachintechThere's sand in my tool bag
Premium Member
join:2008-01-06 |
to ksman
You can use any modem you want for the HSI, although you will still be charged to rent the eMTA for phone service. Some people prefer to just have the eMTA to save the space for multiple devices. Some areas / setups can't accommodate the signal needed for two devices. Although this is fairly rare and usually happens in apartment buildings. |
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ksman
Member
2010-Oct-28 7:19 pm
Re: Can I use a Moto SB6120 with triple play?How is the wiring done if I want to use both? I have an Arris currently. If I go with both I'm assuming the Motorola would be used for HSI and the Arris for Digital Phone thus getting me the DOCSIS 3.0? If I do this how do I describe it to Comcast Customer Service when I call to give them the information? |
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Caddyroger
Premium Member
join:2001-06-11
To the west |
said by ksman:How is the wiring done if I want to use both? I have an Arris currently. If I go with both I'm assuming the Motorola would be used for HSI and the Arris for Digital Phone thus getting me the DOCSIS 3.0? If I do this how do I describe it to Comcast Customer Service when I call to give them the information? You split the cable one going to the HSI and the other to the Arris. With the phone you might not be able to install it yourself. It might have to have a tech to install it. |
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 EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
EG
Premium Member
2010-Oct-28 11:53 pm
said by Caddyroger:You split the cable one going to the HSI and the other to the Arris. As beachintech previously stated, this is if the signal stats will allow the additional split that is required. |
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Caddyroger
Premium Member
join:2001-06-11
To the west |
said by EG:said by Caddyroger:You split the cable one going to the HSI and the other to the Arris. As beachintech previously stated, this is if the signal stats will allow the additional split that is required. I also stated that a most likely a Comcast tech will have to install the phone. The Comcast tech should be checking the signal status then. |
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to ksman
If you can post your signal stats and go outside and post your splitter configuration then it will be easier to tell you if your signals will allow it and somebody can tell you how to change your splitter config to accomidate the new modem because they will charge you to come out and install equipment that is not theirs.My advise is to go to comcast and ask for a balanced 3-way splitter or order one off ebay.Plus its best to run a seperate coax for the modem which is simple or you can slit the one going to the current modem but its best to not have any splits between the first split and either modem.Your TV's don't hog signal like a modem so you have all kinds of options with those. |
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67845017 (banned)
join:2000-12-17
Naperville, IL |
to Caddyroger
Why would a tech have to install the phone? |
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beachintechThere's sand in my tool bag
Premium Member
join:2008-01-06 |
said by 67845017:Why would a tech have to install the phone? If it's already installed, they wouldn't. You would just leave the emta in place. If it's a new install, techs have to install it because front line CAE's don't have access to the provisioning tools necessary for the phone service. Tech also needs to verify functionality and e911 setup. |
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67845017 (banned)
join:2000-12-17
Naperville, IL |
67845017 (banned)
Member
2010-Oct-29 12:03 pm
Makes sense. There's a safety component there. |
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ksman
Member
2010-Oct-29 1:37 pm
I took a look at the setup. I have my cable line from the outside going to a two way splitter. One end goes to the cable modem and the other goes to an amplifier and then to my Cable TV patch panel (and thus to all the houses cable jacks).
How do I determine the signal strength of the cable modem? If I were to split it two ways before hitting the cable modem (or each cable modem if I do it that way) I imagine it shouldn't impact my TV at all since I wouldn't be touching that half of the first splitter.
Thanks. |
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ats
join:2008-11-14
Vallejo, CA |
ats
Member
2010-Oct-29 2:19 pm
type 192.168.100.1 and post the levels here. |
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ksman
Member
2010-Oct-29 7:48 pm
Are these the levels you are referring to?
Downstream
Freq/Power: 661.750 MHz 3 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256
Upstream
Freq/Power: 29.600 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16 |
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beachintechThere's sand in my tool bag
Premium Member
join:2008-01-06 |
You would be fine to stick a 2 way for another modem. Plenty of signal. |
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ksman
Member
2010-Oct-29 8:45 pm
Thanks. What numbers are you referring to when you say plenty of signal and what is a good level?
If I set this up and have it split with one going to the Arris and one going to the Motorola, will my service continue to work before I call Comcast? I realize the Motorola won't do anything until I call them but will the Arris also get messed up or continue working? |
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Caddyroger
Premium Member
join:2001-06-11
To the west |
said by ksman:Thanks. What numbers are you referring to when you say plenty of signal and what is a good level? If I set this up and have it split with one going to the Arris and one going to the Motorola, will my service continue to work before I call Comcast? I realize the Motorola won't do anything until I call them but will the Arris also get messed up or continue working? My old Arris 502 worked ok for the phone and the new Arris TM722 worked for the internet until the tech provision the new Arris tm722 for the phone |
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beachintechThere's sand in my tool bag
Premium Member
join:2008-01-06
1 edit |
to ksman
said by ksman:Thanks. What numbers are you referring to when you say plenty of signal and what is a good level? If I set this up and have it split with one going to the Arris and one going to the Motorola, will my service continue to work before I call Comcast? I realize the Motorola won't do anything until I call them but will the Arris also get messed up or continue working? Arris will work just fine. Modem will bring you to a walled garden page until you call to make the switch. Once done, your arris will no longer provide HSI service, and your Moto will. Goto your local comcast office and pick up a splitter and 2 small cable jumpers. You don't want to use a Radio Shack / Lowes / Home Depot splitter. The signal levels downstream / upstream. You have plenty of headroom for another split in there. This may be a good read for you on that subject: » Comcast High Speed Internet FAQ » What should my Signal Levels be? |
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ksman
Member
2010-Oct-30 11:53 am
I got everything setup and working. How can I confirm on the modem page that I'm getting DOCSIS 3.0? Thanks for all the help. |
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beachintechThere's sand in my tool bag
Premium Member
join:2008-01-06 |
goto your signals page, if you are bonding more than 1 downstream channel, wala. |
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EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
EG to ksman
Premium Member
2010-Oct-30 12:36 pm
to ksman
The "Receive" LED indicator light should be blue rather than green as well if there is channel bonding. |
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to beachintech
I see 4 download bonding channels and 1 upload bonding channel. I guess that means I'm good to go. Thanks again for all of the help. |
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| ksman |
ksman
Member
2010-Nov-1 5:07 pm
Another question I had, the comcast rep said that I need to power cycle my modem every time I want to get the benefit of power boost. Is that true. I thought that power boost always worked for the first minute or so of every download or upload. Do people really power cycle their modem every time they want the benefit? |
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67845017 (banned)
join:2000-12-17
Naperville, IL |
67845017 (banned)
Member
2010-Nov-1 5:28 pm
You either understood wrong or the CSR was completely clueless.
So, either way, the answer is "no", you don't need to power cycle every time. That would be horrible. |
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| 67845017 |
to ksman
said by ksman:I see 4 download bonding channels and 1 upload bonding channel. I guess that means I'm good to go. Thanks again for all of the help. I'd do a speed test if I were you to make sure you're getting the speed you think you should be. Just in case. |
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EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
EG to ksman
Premium Member
2010-Nov-1 5:35 pm
to ksman
If you're gonna' do a "speed test" as was suggested, at least use the Shaperprobe tool; » www.cc.gatech.edu/~parth ··· obe.html |
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