AT&T West → Question regarding Pacbell customer support.

My question is would pacbell give anyone a hard time if they were to call for customer support using DSL routers? Would it be some kind of agreement conflict with using a dsl router?
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Will QUAKE and play TENNIS for FOOD!!

I doubt it...... It's not to PACBELLS benefit to give their customers a hardtime......

I believe their official policy is " we do not give tech support to systems with routers".... Their basic "product" assumes that no router will be uses...... Just from wall to modem to computer..........

~Greywolf

So I guess I'm pretty much on my own if my DSL goes down and in need of service. Thank god sinced I've had pacbell, June 2000, I haven't had any serious connection or hardware problems that would of resulted in calling the techs. I wouldn't know what to tell them if they ask me how my system is configured. I have 12 computers sharing pacbell dsl through a linksys router.
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Will QUAKE and play TENNIS for FOOD!!
[text was edited by author 2000-12-11 23:39:37]

If you do, and it is the line, is you would need to bypass the router, and install Enternet on one machine, which you would then connect the DSL line to. Once the connection is back up, you'd have to reconfigure the one machine, and hook the line back up to the router.

It's a nightmare, but what else do you expect for only $40 a month?

Ryo

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"I wash my hands of those who imagine chattering to be knowledge, silence to be ignorance, and affection to be art."
-Kahlil Gibran, "A Handful of Sand on the Shore"

they do not support routers that they did not sell you
basic line = no router support
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So.Cal DSL Tech
1000 + lines installed in
2 years

If you have a router and a Basic dsl account it's gonna work like this:
if you are unable to connect you disconnect your router and create a direct connection from the phone jack to the dsl modem to the computer, and then test your setup. if it works, the problem is with your router, if not call the tech support.