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BigJimmy to Burgz
Anon
2011-Oct-16 11:46 pm
to Burgz
Re: Tivo Elite 4 Tuners on Wow Cable CardI ran into the same problem, and only managed to get the fee waived because I WENT to the office (after they said I could) and the rep at the counter told me they didn't hand out cablecards. Pretty sure that there's an FCC mandate in effect soon (if not already) that forces providers to offer the same service for cablecards as they do the regular boxes, but I'm not sure of the official date. Either way, it's worth calling customer service and complaining. At least twice. |
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mogamer
join:2011-04-20
Royal Oak, MI |
said by BigJimmy :I ran into the same problem, and only managed to get the fee waived because I WENT to the office (after they said I could) and the rep at the counter told me they didn't hand out cablecards. Pretty sure that there's an FCC mandate in effect soon (if not already) that forces providers to offer the same service for cablecards as they do the regular boxes, but I'm not sure of the official date. Either way, it's worth calling customer service and complaining. At least twice.
Cabelcos have to allow self-installs on cable cards now. But the FCC doesn't have any rules forcing local cable offices to always keep them in stock (just look at the Comcast forum to see what they sometimes put people through). And I don't believe that cabelcos are forced to allow On Demand, VOD or PPV through cable card devices. |
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 Just_Dan
Premium Member
join:2011-03-24
Denver, CO |
Just_Dan
Premium Member
2011-Oct-17 9:52 am
said by mogamer: And I don't believe that cabelcos are forced to allow On Demand, VOD or PPV through cable card devices.
It's not even possible to offer these services without having the cable card in a device provided by us. It's not that we don't want to give it to you, it's that those services require two-way communication that a customer owned device is not capable of. You can get PPV if you call customer service and have them purchase it for you and push it to the card, you just can't get iPPV without a return signal. |
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mogamer
join:2011-04-20
Royal Oak, MI |
mogamer
Member
2011-Oct-17 10:13 am
said by Just_Dan:said by mogamer: And I don't believe that cabelcos are forced to allow On Demand, VOD or PPV through cable card devices.
It's not even possible to offer these services without having the cable card in a device provided by us. It's not that we don't want to give it to you, it's that those services require two-way communication that a customer owned device is not capable of. You can get PPV if you call customer service and have them purchase it for you and push it to the card, you just can't get iPPV without a return signal. Dan, thanks for the clarification on that. |
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Burgz
join:2011-06-20
Schaumburg, IL |
Burgz
Member
2011-Oct-17 5:58 pm
Dan & Others-
Thanks for the help in getting the cable card. Ran over to the Schaumburg office and picked one up this afternoon. Put it in the tivo and is now up and running. Better than waiting a week.
Dan-
Thanks for you insight on getting the cards set up. The rep I was talking to didn't know much about the cable cards and setting them up and your post got me right to where I needed to go in the wow system to get to the right person to get the card working. Didn't have to wait too long and they had me up and running without having to figure it out. |
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Just_Dan
Premium Member
join:2011-03-24
Denver, CO |
Just_Dan
Premium Member
2011-Oct-17 6:27 pm
Awesome, glad to hear it went so smoothly. Cable cards aren't exactly the best technology out there, but if they are setup just right, they can work very well. |
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 doyling
join:2004-09-22
Schaumburg, IL |
to Just_Dan
I actually like the one way communication, it prevents the kids from running up my bill. |
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