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to TensionX
Re: [Cable] DHCP Outagesaid by TensionX:Give me a link & copy+paste what you wrote. You can file a complaint here on the CRTC website. I didn't write anything too long or fancy, writing your own message would probably be more effective: quote:
I'm a cable internet customer of TekSavvy, which in my area means that it goes through Rogers. We have had an internet outage since December 22nd; from reading online it seems to be affecting many TekSavvy customers located near Bloor/Danforth.
According to TekSavvy, this issue is with Rogers and they had filed a ticket about it. This was before Rogers' tech support left for the holidays, yet the problem was not resolved and no ETA has been given for resolution.
I've never had an internet outage this long, and I'm sure that Rogers would not dare to subject their customers to such an outage. We, not being direct customers of theirs, seem to be a much lesser concern. This is unacceptable.
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Thanks. I've sent them what you copy+paste, but I changed a few things around. |
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to fefefefefefe
They'll probably reject it outright since the politics involved means TekSavvy and CNOC need to start a proceeding. Besides that there is no SLA for this type of thing in the Rogers tariff so that would need to be fixed first. |
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to TensionX
Added a complaint myself.
I have also been down since the 22nd and I just got off the phone with Teksavvy support.
According to the person I spoke to, Rogers has yet to even acknowledge my ticket and due to the holidays I can't expect that to happen until at LEAST the 28th when they are back for two days. If they don't get to my ticket during those two days it's at LEAST another 5 days before they're back in the office.
I'm sorry Teksavvy but this is completely and utterly unacceptable. The fact that Rogers can get away with this shines a glaring light on how piss-poor the internet is in Canada, not to mention the Monopoly that exists where ANY company can get away with treating customers, either retail or wholesale, like this.
I am so thoroughly disgusted at this entire issue. I'm sure once my clients are back in the office and need work done, which I currently can't do from my home office, they'll be even less impressed. |
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So I gave up, switched back to Rogers for now. They had a tech out to my house same day. |
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to Craig M
said by Craig M:Added a complaint myself.
I have also been down since the 22nd and I just got off the phone with Teksavvy support.
According to the person I spoke to, Rogers has yet to even acknowledge my ticket and due to the holidays I can't expect that to happen until at LEAST the 28th when they are back for two days. If they don't get to my ticket during those two days it's at LEAST another 5 days before they're back in the office.
I'm sorry Teksavvy but this is completely and utterly unacceptable. The fact that Rogers can get away with this shines a glaring light on how piss-poor the internet is in Canada, not to mention the Monopoly that exists where ANY company can get away with treating customers, either retail or wholesale, like this.
I am so thoroughly disgusted at this entire issue. I'm sure once my clients are back in the office and need work done, which I currently can't do from my home office, they'll be even less impressed.
I think you're screwed till January when they're back from that 5 days. My ticket was moved from general support > network engineers 2 days after the ticket was submitted. 22nd of Thursday was the day TSI submitted a ticket, and Saturday of 24th was the day they received it. |
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to Window7
said by Window7:So I gave up, switched back to Rogers for now. They had a tech out to my house same day.
And this, folks, is exactly why Rogers can get away with this. |
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 elwoodbluesElwood Blues
Premium Member
join:2006-08-30
Somewhere in |
to Window7
said by Window7:So I gave up, switched back to Rogers for now. They had a tech out to my house same day.
Of course they did, but the right techs to fix the DHCP problem are busy right now. |
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said by elwoodblues:Of course they did, but the right techs to fix the DHCP problem are busy right now. They're busy helping Rogers' retail activation staff handle orders from TPIA subscribers who are switching back to Rogers  |
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