Topic 'Re: Verizon upgrading FIOS tiers' in forum 'Verizon FiOS' - dslreports.com

Re: Verizon upgrading FIOS tiers

Sun, 12 Aug 2012 21:13:18 EDT

McBane posted : Well my company pays since I work at home. I just pay for the TV side. I need static IPs for work. I'm almost positive business sales reps are much more inclined to push an upgrade through than residential sales reps though.

Re: Verizon upgrading FIOS tiers

Sun, 12 Aug 2012 19:00:39 EDT

prisaz posted :

said by McBane:

I got them to upgrade the Wylie CO to GPON. I'm currently running on 150/35 business in Murphy

Lucky you. But you are paying much more than you would for a residential bundle. They also must have seen other financial gains in doing so.

Re: Verizon upgrading FIOS tiers

Sun, 12 Aug 2012 17:29:20 EDT

McBane posted : I got them to upgrade the Wylie CO to GPON. I'm currently running on 150/35 business in Murphy

Re: Verizon upgrading FIOS tiers

Sun, 12 Aug 2012 14:01:45 EDT

prisaz posted :

said by pappy97:

So has anyone in a BPON area, where they could not order the 150 or 300 tiers online, been able to convince a rep via phone to let the 150 or 300 order go through and then they get upgraded to GPON?

I have yet to see one person report as much for residential, and only seen one get the order through on small business.

Anyone? Thanks!

Not here in Montgomery County, Maryland. I went to the highest levels of Verizon and was first told they would need to install a splitter in my C/O to change a fiber feed to to handle the GPON. ~$1500 cost from the local budget. Then after an "engineering review", I was told that there was no GPON, and it would cost ~$8500, and to high a price for a single user. My question was, "how can you sell something to more than a single user, if you can't provide it"? This was to Mike Ritter's, office and discussed with a Sr. Staff Consultant Verizon Corporate Marketing - Broadband. It was kicked down to a consultant to follow up. The above answers are what I received through the engineering and marketing channels, from the top down. So it is a marketing issue. If you are in a market area where you only have one competitor, then forget it. Like for me, Verizon is in bed with Comcast, and Comcast is the only other broadband supplier. So it is BPON and 75/35 limit for now and any forseeable future. Really stinks from my point of view. Since that is not what the Quantum press release said. It sort of did when it said you must qualify for higher speeds. Well to quality, what is ment, Verizon marketing, and management must see a reason to compete with their bed fellows.(Comcast)

Re: Verizon upgrading FIOS tiers

Wed, 08 Aug 2012 13:13:31 EDT

danclan posted : Well my upgrade saga continues....They finally figured out how to unbundled me to force a truck roll. They came today but they only upgraded the ONT to a newer BPON model, and managed to disable all the movie channels but epix...not sure how that happened.

So they will now re-push the movie packages and now try to bundle correctly and send yet another truck to replace with GPON model and switch me over to the final package of 150/65 along with DV and movies etc.... No eta yet on when that will happen...

I started this whole process back in Jun 18th...Im glad im patient....At least now the speeds are ~90/30 ish so its a step in the right direction the manager ive been dealing with has been very nice and I do get regular update calls from them.

Re: Verizon upgrading FIOS tiers

Sun, 29 Jul 2012 02:12:42 EDT

mkunichi posted : A few weeks ago, the online upgrade center was showing a 150/65 bundle for me at $179 a month. This option is no longer available for me. The fasted tier listed is now 75/35 for $159. This is for a triple play with the Ultimate HD tv package.

I am in Hoboken, NJ (New York metro area).

Re: Verizon upgrading FIOS tiers

Sat, 28 Jul 2012 17:19:02 EDT

Teasip posted : Nah, mine shows 75/35 only. Still stuck on BPON I guess.

Re: Verizon upgrading FIOS tiers

Sat, 28 Jul 2012 14:12:23 EDT

Zero5 posted : IIRC, I believe Verizon's online system is sophisticated enough to distinguish if your CO has deployed GPON alongside BPON for those COs that got upgraded. So if you're currently on BPON and the online system says you're eligible for a 100+ mbps tier, then your CO also has GPON. If the 100+ tiers arn't available to you online, then your CO is only BPON. Of course there might be very few exceptions where the online data is inaccurate.

It'll be interesting to see how much demand in an area is needed for VZ to justify adding GPON to a CO. I'm not sure exactly what their criteria is - from things like number of subscribers, to capacity based on existing tiers subscribed, or based on the amount of remaining BPON equipment for new subscribers (or lack of BPON equipment).

Re: Verizon upgrading FIOS tiers

Sat, 28 Jul 2012 09:54:23 EDT

Teasip posted : As in the other thread pappy97, I'm anxious to see how this plays out as well. I know that I'm still BPON and I don't know that my CO, as noted in the other thread, has GPON.

Re: Verizon upgrading FIOS tiers

Fri, 27 Jul 2012 18:42:07 EDT

pappy97 posted : So has anyone in a BPON area, where they could not order the 150 or 300 tiers online, been able to convince a rep via phone to let the 150 or 300 order go through and then they get upgraded to GPON?

I have yet to see one person report as much for residential, and only seen one get the order through on small business.

Anyone? Thanks!

Re: Verizon upgrading FIOS tiers

Mon, 23 Jul 2012 22:36:06 EDT

jimboe posted :

said by Thinkdiff:

It depends on your ONT. Some models will only support up to the 50/25 package and they don't seem to be offering upgrades if GPON is not in your area. The other BPON ONTs seem to handle 75/35 well.

Does this ONT handle 75/35?
ONT1000JI

Re: Verizon upgrading FIOS tiers

Sun, 22 Jul 2012 19:36:21 EDT

bigbadmitch posted : A fee people did One even said I cycled my router and nothing yet.

Re: Verizon upgrading FIOS tiers

Sun, 22 Jul 2012 19:09:15 EDT

Thinkdiff posted : Nobody ever said the upgrades would be free. It's been stated many, many times in multiple threads that you have to pay to upgrade.
--
University of Southern California - Fight On!

Re: Verizon upgrading FIOS tiers

Sun, 22 Jul 2012 17:11:35 EDT

prisaz posted : To get the same price you pay now, you will be downgraded, or pay the increase in price, with it comes the faster speed. Like it or not. Plain and simple. Quantumly. BLEEPED

Re: Verizon upgrading FIOS tiers

Sun, 22 Jul 2012 11:19:24 EDT

bigbadmitch posted : I just search and found this
»www.fiercecable.com/stor ··· 12-06-18

Re: Verizon upgrading FIOS tiers

Sat, 21 Jul 2012 22:19:21 EDT

bigbadmitch posted : No sure where everyone is getting that you will be upgraded free I just had a chat with support and they said if I wanted the new speed I would have to pay for it. I told them I have 35/35 plan and since they don't have it any more shouldn't I be given the new teir freee they said I will have to pay the price increase.
Can someone please tell me what is happening do they know what they are talking about should I wait and see should I cycle my router? should I call and speak to someone in tech support?
I'm really confused now
Thanks
--
Mitch
»www.3alienswebhosting.com/ Out of this World Hosting
»bloginsphere.com/ free Blogs

Re: Verizon upgrading FIOS tiers

Sat, 21 Jul 2012 14:39:13 EDT

kingdome74 posted : My "local" office in 220 miles away in Manhattan. I've called several times and so far they haven't succeeded which sucks because I want to see the local prices for the area I live in. I can put in a neighbors address but that doesn't show exactly the prices I would get.

Re: Verizon upgrading FIOS tiers

Sat, 21 Jul 2012 12:37:26 EDT

billhere posted : Is there any way to call the "local office" ???

Re: Verizon upgrading FIOS tiers

Fri, 20 Jul 2012 16:11:50 EDT

Jay_Are posted :

said by kingdome74:

Is there some way my account can be cleared or whatever has to be done so I can compare plans online? I've asked three different CSR people and they said they'd do it but I keep getting the "call local office"... duh, I bought a computer so I can... shop online? I know it's not a cookie because I've tried it on 6 different computers - one of them was a clean install yesterday - and no joy.

I was receiving the same prompt for several months. In my case, a pending order not going through was causing the error.
--
"The only thing necessary for the triumph of evil is for good men to do nothing" Edmund Burke

Re: Verizon upgrading FIOS tiers

Fri, 20 Jul 2012 14:35:38 EDT

kingdome74 posted : Is there some way my account can be cleared or whatever has to be done so I can compare plans online? I've asked three different CSR people and they said they'd do it but I keep getting the "call local office"... duh, I bought a computer so I can... shop online? I know it's not a cookie because I've tried it on 6 different computers - one of them was a clean install yesterday - and no joy.

Re: Verizon upgrading FIOS tiers?

Fri, 20 Jul 2012 13:14:25 EDT

anon posted : i believe EPON is Not Backwards Compatible like GPON and XG-PON is/will be.

Re: Verizon upgrading FIOS tiers?

Fri, 20 Jul 2012 13:12:52 EDT

anon posted : I believe the XG-PON's will be available for Verizon and other companies to purchase and use in their Main Facilities around then, so in theory those ONTs will get the homes of customers a couple years afar that, since XG-PON is backwards compatible with GPON.

Everyone could get standard 300/325mbps connections, like everyone can get 15/5 now.

I have read this somewhere, and will try to find if I bookmarked it, so I can post a link.

Re: Verizon upgrading FIOS tiers?

Fri, 20 Jul 2012 10:59:50 EDT

danclan posted : The next gen would be EPON running at 10GB, the specs and gear are currently all under review and lab only at this point. Any deployment would be 2-3 years off at the earliest and that's probably being generous but who knows with the pace of tech sometimes.

The cable fanboys keep tossing EPoC as their next cure all for what ails coax.

Re: Verizon upgrading FIOS tiers?

Fri, 20 Jul 2012 08:12:29 EDT

nycdave posted : Not sure where you heard that, but there is no production X-GPON equipment available from any Verizon OLT vendor yet - so its kind of hard to predict anything. 2 years is way too soon.

Re: Verizon upgrading FIOS tiers?

Fri, 20 Jul 2012 00:41:31 EDT

anon posted : I believe that X-GPON will become available in the next 2 years.

Re: Verizon upgrading FIOS tiers?

Wed, 11 Jul 2012 04:56:57 EDT

prisaz posted :

said by aaronwt:

said by serge87:

said by WK2:

I wonder if all of these speed upgrades that are coming will affect consistency and quality of service..

That's when X-GPON comes into play :) (hopefully within the next 10 years)

They haven't even affected BPON around here yet. I still get 43/35 speeds anytime of the day, any day of the year.

Yes but Verizon refuses to upgrade BPON to GPON. Regardless of what the press release stated. Pushing Quantum while talking out of both sides if their mouths.

Re: Verizon upgrading FIOS tiers

Wed, 11 Jul 2012 00:27:12 EDT

Smith6612 posted : 15 minutes from the Canadian border here and I've got options but am still dealing with a 1Mbps/384kbps connection with no data limit (yet) while I hold out for FiOS!

Re: Verizon upgrading FIOS tiers

Wed, 11 Jul 2012 00:19:01 EDT

derekivey posted : Ouch that sucks!

Re: Verizon upgrading FIOS tiers

Tue, 10 Jul 2012 23:52:11 EDT

spartan002 posted : damn you guys south sure are lucky. meanwhile in canada, we get the new amazingly fast 128kb down/64kb up connection for $90 with a 1gb usage limit.

Re: Verizon upgrading FIOS tiers

Tue, 10 Jul 2012 22:53:01 EDT

derekivey posted : I just upgraded this evening from 15/5 to 50/25 (triple play bundle). How quick is Verizon at enabling the faster speeds? It says it will be ready 7/11/12... does this happen at like midnight or do I have to wait for them to manually do something?

Re: Verizon upgrading FIOS tiers

Mon, 09 Jul 2012 12:15:50 EDT

destroyah posted : Also got my upgrade today on my doubleplay. Used to be on the off-contract 25/15 bundle with freedom essentials. Now I'm on the 50/25 bundle with DV. Speeds are clocking in at 56/37 here in Norwalk, California on BPON with my Westell 9100EM and stock Motorola ONT. So happy there is so much fluff and hope it does not go away. :D

Edit: Hmm, it seems that it tests higher using either VZ's speedtest or on Speedtest.net at 58+/36+ and better yet, it stays constant.

[att=1]
--
--50/25 FIOS ~ 58D--36U--

Re: Verizon upgrading FIOS tiers

Thu, 05 Jul 2012 18:53:52 EDT

pappy97 posted : This implies there is hope for those of us in BPON land who want GPON tiers:

Me [redacted] þ@Me
@VerizonSupport When will Wylie, TX (75098) will be upgraded to GPON and thus get 150 and 300 tiers? Cant get a str8 ans anywhere. Thx!!

Verizon Support þ@VerizonSupport
@Me We are rolling the updates out as fast as we can unfortunately I can't give you specifics ^PC

It's at least something.

Re: Verizon upgrading FIOS tiers?

Thu, 05 Jul 2012 18:12:05 EDT

KramarK posted : Well after a week of frustration I am up and running. All it took was ONE person who knew what they were doing to fix it.

I received a call from a Verizon Rep about my scheduled appointment today. She said they couldn't do the install because a phone number was still showing as active at my address. (From when my ex-wife had service back in her name in 2008).

I explained that was from a legacy billing/provisioning system and the number had been disconnected years ago. So she said, "Oh, so our records are wrong?" to which I replied, "Most definitely." She then said she would take care of it. (INfamous last words!).

Well, within the hour I received an email confirmation of my appointment (same scheduled appt time frame as before) as well as a phone call from a technician who wanted to make sure I'd be home. He said he had to go pick up some equipment first and he'd be there in 30 minutes.

He swapped out my router for the newest Revision I as well as swapped out my Motorola Black DVR for a Cisco DVR. I am getting 80-84 down speeds. New setup box is better than Motorola's as well.

I asked him about 150/65 where I live and he said the CO I am at is definitely hybrid GPON & BPON but that my particular area within the CO is 75/35 max. He said it would just be a matter of time (how much time is unknown) before everything is converted over to GPON. But I am happy with the speed I am getting especially since all but one of my devices is wireless. He did say that when the higher speeds are available I am good to go and will just need a ONT change since he left the Ethernet connection from the ONT to my router intact. (Not that he would un-install the wire anyway).

The only problem I have now is I received a follow-up voicemail from one of the reps at Verizon who was assisting me who said my problems were almost all fixed and she'd call me back tomorrow. So apparently she isn't aware I am up and running. LOL.

Re: Verizon upgrading FIOS tiers?

Wed, 04 Jul 2012 23:34:27 EDT

WK2 posted : Been there done that

Re: Verizon upgrading FIOS tiers?

Wed, 04 Jul 2012 10:20:56 EDT

KramarK posted : HERE WE GO AGAIN...

I received an email this morning stating there was a problem with my order and to call Verizon. There was another email stating my installation date had been changed to August 6th!!!!!!!!!

So I called and since it's a July 4th holiday the rep said there was no staff working in the department to find out why the date change. But she brought up the order and was able to change the installation date back to July 5th.

So with any luck that date will stick in their system and I can at least get a technician out to my home.

What a freaking mess!

Re: Verizon upgrading FIOS tiers?

Wed, 04 Jul 2012 02:42:23 EDT

KramarK posted : Yes something happened. Yes it is good even though I won't have service until Thursday. Here's what happened:

My existing service was disconnected sometime after 2am as it was off when I woke up at 8am.

I called Verizon in the early afternoon since I never received a phone call with an approximate arrival time for the technician. I got a knowledgeable rep who literally said, "Your account is jacked. I would like to use another word if you know what I mean."

Long story short my account was never properly migrated from their legacy system to the system that's presently in use. The result is every time I made a change to my service it would go in to the equivalent of a ghost account attached to my existing account and literally the crap would just pile up in there. Basically, work orders would be provisioned and then get "hung up" in this ghost account or whatever it was. So they had to dismantle the ghost account piece by piece then the existing account services piece by piece. And whatever they did worked because I even got a disconnect notice and return label for my Home Monitoring Kit that's supposed to be delivered Thursday. The system was so screwed up they found my ex-wife's old phone # attached to my account from when service was in her name back in 2007. That's how much crap was in their system. Even though that phone number has since been re-assigned and billed to someone else it is still "attached' to my account.

I called back again several hours later and I asked the rep where my account stood. He said that the existing phone service was still going through provisioning in their system but once disconnected I would be able to order new service. He recommended I order the new service online for the best deal and package available.

So about an hour later I went online and establish all new service as if I were a brand new customer. Everything was done online with a technician now scheduled to come out on Thursday between 8am and 12pm. So far everything looks good. I created a new MY VERIZON account login and from the looks of everything in MY VERIZON it appears everything is moving along exactly as it should for a brand new customer. Believe it or not I actually have a working email address with the new account already!

I don't mind waiting until Thursday if it means all this is going to get done correctly. I am using my cell phone as a wireless hub so I have internet to get me by until Thursday. I will be away all day July 4th so I am not missing very much.

The maximum speed available is 75/35 and I am not sure why I can't get 150 service. I hope I get the newest router as well.

I will report back more on Thursday!

Re: Verizon upgrading FIOS tiers?

Wed, 04 Jul 2012 00:32:53 EDT

UofMiamiGrad posted :

said by KramarK:

The installation date for the "new service" is set for July 3rd so we shall see what happens and I will report back the results.

Any update? Did the install/upgrade happen as scheduled?

Re: Verizon upgrading FIOS tiers

Wed, 04 Jul 2012 00:16:39 EDT

Hispanic posted : I got my service upgraded to the 150mb tier today. I'm happy.

Re: Verizon upgrading FIOS tiers

Sun, 01 Jul 2012 13:13:30 EDT

KramarK posted :

said by danclan:

said by CBowen :

Searching your neighbors is not always accurate even with private browsing. I have found that different results are given based on the geographical area and whether or not they are upgrading services in that area. It also depends on the equipment already installed at a location. My neighbor does not have FiOS equipment installed. If I enter their address and pretend I am moving there to establish service absolutely no FiOS services are listed as being available.

My address has 75/35. But my other neighbor only has the 50 MB service listed as being available. If you enter my address and say you are moving in as a new customer only the 50 MB service is listed as being available even though I have 75/35.

The whole damn thing is screwed up if you ask me.

Re: Verizon upgrading FIOS tiers?

Sun, 01 Jul 2012 10:30:02 EDT

Teasip posted : Geez, what an ordeal. You know what they need to do? CBS needs to do an Undercover Boss with the head of Verizon and let the CEO see all this stuff. Ah never mind; he already knows and frankly realizes that the cost to fix the problem doesn't result in greater income than what they already have from FiOS. Business 101...

Re: Verizon upgrading FIOS tiers?

Sun, 01 Jul 2012 00:26:08 EDT

KramarK posted : I wanted the new faster speeds but when I tried to upgrade it said it wasn't available. I have Freedom Essentials and wanted Digital Voice and that wasn't available either. When I went online and checked availability I pretended I was a new customer and for my address it said Digital Voice and Quantum was available.

I called my local billing office and spoke to a fairly knowledgeable account rep. She said only a VERY, VERY small portion of customers cannot get Quantum or Digital Voice so she did some digging in to my account. She noticed some odd things with my account and put me on hold for a bit. She then told me my account was "locked" and that lock wouldn't allow a large portion of the available upgrades to be displayed as being available when checked either online or when calling in. She said the account would have to be fixed by their technical team and that she'd call me back the following day.

She didn't call back the following day so I called and spoke to another representative who insisted that Quantum and Digital Voice were NOT available at my house. I explained what the other rep told me and she knew nothing about that type of problem. I told her when I went online and pretended to establish new service at my address it said Quantum and Digital Voice was available. She said that was incorrect information.

Not getting anywhere, I went online and just put in a new order. I didn't login to my existing account but went to the Verizon home page and made like I was ordering new service. There was actually an option for "Moving" so I selected that. I entered my existing account login information that they asked for and when they asked for the new address I just entered my existing address but added "Unit #2" to the address. The system came back with a message that said something like, "There is existing service at this address." with two options, "Option #1: I am moving in to this address and want to establish new service after the current resident moves out." and "Option #2: This service is in addition to the existing service already there." (I don't remember the exact wording but you get the idea). I selected the second option. When it came back with a list of the available services it had Digital Voice and Quantum 75/35 as being available. It also asked me to select the disconnection date for my existing service and told me a technician would have to come out for the new service. So I just made the disconnection date the same date as the new installation.

My thoughts are this:

I think Verizon has two different systems that check availability. One that checks the local Central Office only as to what is available out of the Central Office and one that checks the actual address and what ONT equipment is already there. The reason I think this is because my parents had a FiOS line and a POTS line. They wanted their POTS number disconnected and moved to the FiOS line and the easiest way to do that was to actually disconnect the existing FiOS line and establish new FiOS service on the POTS line. Before the new FiOS was installed I checked their existing FiOS account and they were on Freedom Essentials with 35 MB service and no option to upgrade to Digital Voice or Quantum. After the technician installed a new ONT I went online and checked their account. They were still on Freedom Essentials with 35 MB but they now had upgrade options of Digital Voice and Quantum. So I upgraded them and when I did that their bill actually went down by about $30 a month even though they were getting faster speeds.

The old ONT at my parent's house that the technician replaced was the same as the ONT I currently have at my house. (White boxes, not the big gray one.) Their new ONT is also white but has different ports and stuff. If I am correct some ONT's are not compatible with Digital Voice and certain Quantum speeds. Verizon doesn't want to replace those ONT's so they tell you Quantum and Digital Voice are not available at your specific address even though the Central Office is capable of delivering it.

The other thing is my home was one of the first homes to have FiOS when it became available in late 2004/early 2005 in Pennsylvania. I know for a fact that my account was under a very old billing system that encountered dozens of technical problems and they actually had to build my account all over again in late 2007/early 2008 and that's when they replaced my old gray ONT with the current white one and gave me a new phone number. If you ask me my account is STILL screwed up because my old phone number is still "attached" to my current account as being active to me even though the old phone number has be re-assigned & is being billed to someone else. That problem may be what is causing my account to be "locked" and still messed up to this day...who knows.

The installation date for the "new service" is set for July 3rd so we shall see what happens and I will report back the results.

Re: Verizon upgrading FIOS tiers?

Fri, 29 Jun 2012 17:47:36 EDT

tannor posted : So I upgraded form 35/35 to 75/35 and now it says in order status a tech is coming out tomorrow between 8 - 12

Any ideas why? I have a 612 ONT already. can't they do this all remotely

Re: Verizon upgrading FIOS tiers?

Tue, 26 Jun 2012 12:46:14 EDT

anon posted : I got a similar deal, but when I click the tab, which shows the details, it seems for the first 9 months it is only $5/mo more; for the next 9 it is $10/mo more and for the last 6 months it is $25/mo more. Since I am NOT under contract now, and would be committing to 2 years, I don't think the offer is that great.
Maybe I'm not reading the detail correctly.

Re: Verizon upgrading FIOS tiers

Tue, 26 Jun 2012 07:38:20 EDT

danclan posted :

said by CBowen :

Stevies3, Which phone plan do you have? I am on Freedom Essentials, regular phone service and the fastest I can get is 35/35. If I want faster service I need to switch to Digital Voice. I don't know if I can switch over since it wasn't offered on the web and the web chat thingy didn't mention it.

You need to search out nearby neighbors via web lookup and see if they are eligible for DV( instructions are in this thread, I use private browsing session and enter their address then say existing service isnt mine but im moving in and the current customer will disconnect via different order).

You can also look and see what model ONT you have to see if it's an older model that doesnt support DV. Once you have confirmed if your neighbors can get it, and that your ONT does/does NOT support then you will know what options you have.