Topic 'Re: [Niagara] 40gb of "usage" while the modem is unplu' in forum 'Cogeco' - dslreports.com

Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 15 Jan 2013 08:10:05 EDT

EdmundGerber posted :

I'd like to see somebody order a brand new service and get it installed in the presence of their lawyer.

Once the cableco technician finishes the install and tests (consuming maybe a few MB in the process), the cable modem is disconnected and handed to the lawyer who then hands it to a lawyer from anther firm to be placed in the 2nd lawyer's office safe. The cable outlet is physically capped with a tamper-evident wax seal or some other means of showing whether the connection was used.

Then the cableco bills are monitored by the lawyers for a period of say 4 months to see what usage is billed.

Total cost = 4 months cable internet bill + maybe a $1000 for lawyers. These are the sort of costs that should be shared by interested customers - or maybe even by CIPPIC - in order to get to the bottom of these 'phantom' usage bills.

This - a million times this!

Re: [Niagara] 40gb of "usage" while the modem is unplu

Mon, 14 Jan 2013 12:54:29 EDT

dillyhammer posted : :)

Love it.

Mike

Re: [Niagara] 40gb of "usage" while the modem is unplu

Mon, 14 Jan 2013 12:41:16 EDT

MaynardKrebs posted : I'd like to see somebody order a brand new service and get it installed in the presence of their lawyer.

Once the cableco technician finishes the install and tests (consuming maybe a few MB in the process), the cable modem is disconnected and handed to the lawyer who then hands it to a lawyer from anther firm to be placed in the 2nd lawyer's office safe. The cable outlet is physically capped with a tamper-evident wax seal or some other means of showing whether the connection was used.

Then the cableco bills are monitored by the lawyers for a period of say 4 months to see what usage is billed.

Total cost = 4 months cable internet bill + maybe a $1000 for lawyers. These are the sort of costs that should be shared by interested customers - or maybe even by CIPPIC - in order to get to the bottom of these 'phantom' usage bills.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Mon, 05 Nov 2012 20:47:20 EDT

tristen1230 posted : Isn't cogeco just great.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 02 Nov 2012 12:03:35 EDT

urbanriot posted : ... we don't even if it's a real issue on the MSO side. Considering that no one knows the truth of that scenario, it's unlikely you'll get anything more than hearsay for your answer. Friend of a friend or "I heard this story" kind of thing.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 02 Nov 2012 10:59:09 EDT

ruddypict posted : So does anyone know if the MAC cloning issue is also an issue for TPIA providers? I was going to re-evaluate my current configuration now that TPIA has been available for a while. But I don't want to end up in a situation where I'm paying overages because some clown decided to dodge fees.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 05 Oct 2012 14:16:02 EDT

resa1983 posted :

said by nitzguy:

Example: World of Warcraft....if you haven't turned off the peer to peer functionality even after you've downloaded the patch, your computer is still going to serve uploads of data to other users who still need the patch so long as they've left their P2P on...

Actually, Wow only uses P2P during the patch process. Once you're done patching, all repairs are done via direct download from a Blizzard server. Its possible an installation is highly corrupted and downloads quite a bit from servers to replace corruption, but it couldn't account for anything near 40GB, as the game itself is only 25GB... Unless the system itself is unstable (like the Dell XPS630i with the faulty motherboards)..
--
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Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 04 Oct 2012 21:32:12 EDT

Gone posted :

said by brian5 :

The cell companies measure it too. How is everyones cellphone bill data usage? I find mine is pretty accurate(when compared to usage showing in Android---- virginmobile).

The difference is that cellcos also metre business/corporate accounts, and those kind of customers are far more likely to make a stink up to and including lawsuits if they feel the metreing is inaccurate and charging them for usage they didn't actually use.

Contrast this with Internet providers, where business and corporate accounts are almost universally unmetred, and the only ones who have to deal with it are residential users who are far more likely to just roll over and take it if there is an error.

If the same kind of metre inaccuracy was happening to Cogeco's business users, there would be suck a stink that they'd either have to correct the error or face the wrath of customers who are far more likely to take legal action if they feel they're being wronged.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 04 Oct 2012 21:13:58 EDT

anon posted : The cell companies measure it too. How is everyones cellphone bill data usage? I find mine is pretty accurate(when compared to usage showing in Android---- virginmobile).

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 04 Oct 2012 12:23:10 EDT

Davesnothere posted :

said by nitzguy:

If this 'MAC Clowning' is as easy to do as some say, then why use so much per subscriber that it leaves ZERO DOUBT as to what is going on ?

Stopping at 40GB or some moderate amount is just enough to cause dissent between the provider and some of their subscribers (and some customers will not even notice, just paying up blindly), but not enough for all parties to agree that something serious (nor what exactly) is wrong.

EDIT : As I read further, I see that the next 2 posters have made a similar point to mine. :)

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Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 04 Oct 2012 10:29:45 EDT

ruddypict posted : I wonder, would this also affect TPIA?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Mon, 01 Oct 2012 18:01:48 EDT

Barry posted : Here's a comparison of my WNDR3700 monthly traffic/average and Cogeco's. A convienient 1133.71MB difference. Not worth fighting for, but annoying nonetheless.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Mon, 01 Oct 2012 08:57:10 EDT

dillyhammer posted :

said by diskdocx:

Well, maybe. But think of it like hacking a bank account or stealing a credit/debit card. You could drain it of a million dollars, but that would set off red flags everywhere.

A few hundred here and there is much more likely to go unnoticed.

If you can clone a MAC, you can clone a number of MACs.

Perhaps better to run up a small number of gigs spread across a whole bunch of MACs than to blow the wad on one and get it shut down.

Just a thought.

Precisely. It's about doing it undetected for as long as possible. I try not to confuse a thief and a hacker - two completely different animals.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sun, 30 Sep 2012 22:05:15 EDT

diskdocx posted :

said by nitzguy:

said by urbanriot:

said by dillyhammer:

27. (1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.

How about some of that.

What part of the regulatory environment allows a telecommunications company to bill a customer for something they did not give to the customer.

How about that? Who decides what is just and reasonable. Presumably that's debated by those who moderate these acts and the carriers. If you don't feel it's just, start writing your letters. If plenty of people write letters to the appropriate people, that they're being treated unjustly, perhaps something can be done.

As far as allowing a telecommunications company to bill a customer for something they did not give to the customer, did the friend of a friend concerning this thread get a bill for something they didn't receive? Without proof these are simply "friend of a friend" stories... if you really want something to happen, you need to encourage people to post their stories with copies of their bills like the guy in that thread many months ago with the super large bill.

Something doesn't seem right.....

In reality, if I'm a hacker and an "evil person" and I'm benefitting from this, I'm going to take it to the max...so to just use "40gb" in a month with a hacked modem doesn't sound right to me, if its me, and I know of a way to max it out, I'm gonna max it out and screw that other person to the $50 overage...not just go "Oh, I feel sorry and I'm only going to make them pay $15/month more"....that's just not how criminal elements work...you'd see Angelos and Angelos of usage....not just 40gb...

I feel like some people don't quite understand what they're getting themselves into, especially when you see the increased upload usage.

Example: World of Warcraft....if you haven't turned off the peer to peer functionality even after you've downloaded the patch, your computer is still going to serve uploads of data to other users who still need the patch so long as they've left their P2P on...

I'm sure most other MMOs like WOW are like this as companies would rather not pay for extra bandwidth.... So while you're looking to plug a potential hole or looking at it from that standpoint, I feel as though education about what programs are actually doing with your connection is important...and also to educate yourself on the options...

With start you'd still run into the same potential pitfalls...since its ALL on Cogeco's network, you could still clone that cable mac and go to town....

Anywho, something in this story just doesn't ring true.....I'm not saying that people don't clone macs, but if you were one of those people, you just wouldn't magically stop at 40GB...it just doesn't make sense....

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sun, 30 Sep 2012 19:25:48 EDT

nitzguy posted :

said by urbanriot:

said by dillyhammer:

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sat, 29 Sep 2012 10:50:11 EDT

urbanriot posted :

said by dillyhammer:

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sat, 29 Sep 2012 10:06:53 EDT

dillyhammer posted : Something has to be done about this, sure as eggs is eggs.

People can argue until they're blue in the face about how data can't be regulated because it can't be accurately measured.

If that's truly the case, if it can't be accurately measured, then it should be billed for at all.

That is the spirit of Weights & Measures. What's their motto again?

Fair Measure for All

How about some of that.

In the Telecommunications Act

27. (1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.

How about some of that.

What part of the regulatory environment allows a telecommunications company to bill a customer for something they did not give to the customer.

In my world, that's fraud.

F. R. A. U. D.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 27 Sep 2012 18:33:27 EDT

Gone posted : You have the ability to visually watch those products come off the conveyor belt to ensure that the information being sent to that daemon is correct.

You can't do that with data.

And yes, I know you're going to say that that you can't "see" electricity either, but there are ways to 100% verify a level of voltage or amperage being provided beyond digital means, as electricity existed before digital equipment.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 27 Sep 2012 15:20:59 EDT

dillyhammer posted :

said by Gone:

said by dillyhammer:

Electricity doesn't physically exist does it?

No, but you can use mechanical methods of measuring it where you can verify the calibration. You can't do that with data.

Yeah? Why not?

I have a conveyor belt at the shop at my client's plant. Product comes of a line. It comes down this belt. It crosses a line and hits a small piece of metal that's attached to a switch. That switch is attached to a controller. The controller causes a UDP packet to hit a port on a server where I have a daemon listening. That daemon increments the inventory of that product up by one.

What's the problem?

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 12:12:05 EDT

Gone posted :

said by dillyhammer:

Electricity doesn't physically exist does it?

No, but you can use mechanical methods of measuring it where you can verify the calibration. You can't do that with data.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 12:10:42 EDT

dillyhammer posted : Electricity doesn't physically exist does it?

Notwithstanding that the bits end of things may need some thinking, we certainly need government intervention in terms of what can be billed, what can't, a dispute mechanism, and some price sanity.

Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 12:00:05 EDT

Gone posted : Something needs to be done about the metering in general, but I'm not sure how you can regulate something that does not physically exist.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 11:49:56 EDT

dillyhammer posted :

said by Gone:

I've had discussions with Cogeco techs out there and while mac cloning isn't rampant as it used to be, it's still around.

Cogeco knows about it then, and knows the behaviour could result in overage charges for a customer that in fact had nothing to do with the usage.

Pathetic.You know, at one time I was thinking that cable actually had a foot up on UBB accuracy over DSL. Not any more.

said by Gone:

It probably just isn't to the level where it's worthwhile to get the police involved.

I suppose.

But the government needs to be involved. Not just on this fiasco, but on UBB overall. This is just another example of why this needs some oversight and regulation.

I wonder how long they're going to let this go on, customers getting bilked like this. It's horrendous.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 09:54:13 EDT

Gone posted :

said by urbanriot:

If people are sharing services, some unwittingly by the allegations, it's lost revenue not increased revenue.

Well, there's a few different ways to look at it. If they're making $50 on overages, the revenue has been recovered and in fact the profit margin is higher because they don't have to factor costs for the maintenance of a full-time subscriber. The other thing to consider is that the revenue from the customer with a cloned mac may have never been legit revenue at all.

I can see the point they're trying to make. I've had discussions with Cogeco techs out there and while mac cloning isn't rampant as it used to be, it's still around. It probably just isn't to the level where it's worthwhile to get the police involved.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 09:32:05 EDT

urbanriot posted :

said by dillyhammer:

Doubt very much Cogeco would be willing, seeing as how the activity results in revenue.

If people are sharing services, some unwittingly by the allegations, it's lost revenue not increased revenue.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Wed, 26 Sep 2012 08:45:58 EDT

dillyhammer posted : In order for them to be involved there would have to be a complainant.

Doubt very much Cogeco would be willing, seeing as how the activity results in revenue.

So what does that make them?

Complicit?

Mike

Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 25 Sep 2012 23:22:31 EDT

urbanriot posted :

said by dillyhammer:

The police need to be involved in this.

You'd think they'd be involved if this was a real thing since people are, y'know, allegedly stealing.

I'm aware that plenty of people were jerking Cogeco around with modems 'off the grid' a few years back but I haven't heard any of that since they locked their shit down a number of years ago now.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 25 Sep 2012 23:18:09 EDT

anon posted : the thumb on the scale is the oldest trick in the book ;)

(I can't be the only one who has worked a butcher counter)

however I'm torn... cogeco is also a notoriously incompetent company, and everyone knows the saying about not assuming malfeasance when stupidity is a very real possibility.

haven't been a cogeco customer since 2004. they couldn't bill properly then, and that was during the "flat rate" days.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 25 Sep 2012 19:24:54 EDT

I_H8_Spam posted :

said by Hanks :

No need for a specific user to come forward a TON of people know about cloning modems on both Rogers and Cogeco networks.

Here is Karl Bode in 2010: »FBI Arrests Another Cable Modem Hacker [142] comments

It's the nature of the beast it seems, leaving the trust to the end user device, the same device that can be modded. Maybe another layer of authentication needs to be added to prevent this type of abuse.

Look at the card cloning in the Nagavision 2 days, if they build it, people will steal it.
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Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 25 Sep 2012 12:02:16 EDT

dillyhammer posted : Wow.

The police need to be involved in this.

Mike

Re: [Niagara] 40gb of "usage" while the modem is unplu

Tue, 25 Sep 2012 06:59:30 EDT

anon posted : No need for a specific user to come forward a TON of people know about cloning modems on both Rogers and Cogeco networks. It's not just tech's sharing info, with a hacked modem you can plug into a line on a node and get the information you need to clone. It's also not limited to one mac per city, it's one mac per node as far as I know. There are forums on the internet that exchange information from different cities to make life easier for them. The most common modems do appear to be the Moto Surfboard SB51XX series as they firmware is easily modifiable through jtag access.

I'm sure if you search google a bit you'll find all the information you want on this, it's not exactly a well kept secret. Personally I'm aware of it, and I monitor the usage on my account, vs what the server says. Any serious variations (I'm not with Cogeco fwiw) would prompt me to contact the ISP and change modems. I don't condone doing this especially because you financially harm individuals with this hack, and further just beacause I'm not a crook. The way DOCSIS operates all other modem information is visible on a node which leaves cable vulnerable to attacking if a system is not set up properly. DSL by it's underlying nature does not suffer from this problem, however it does suffer from many other major malfunctions, the least of which is being a Bell product.

I don't know why anyone from these forums is with Cogeco and Rogers now anyways with excellent options like Start.ca, Teksavvy and Ebox just to name a few. Superior service, caps, service options and prices.

While I'm not sure if an associate of mine contacted Cogeco, I do know he did contact Rogers notifying them of this and an exploitable hack in their cell phone service with information about it and how to fix it, which he offered his assistance in fixing. He was essentially told to go pound sand.

They know, it's my opinion that they just don't care since the end result is increased revenue for them as a result of desirable uninformed customers.

So yes it exists, the providers likely know (again I was informed Rogers was contacted about it, but am not certain that Cogeco has been), they don't seem to care and it's now becoming rampant enough that it's "news". I've even met a few people who've "purchased" this hacked setup as a service in Niagara. I suspect many of IKtel's lite tier customers use that to get an active line into their premises and then plug in their "cloned" modem.

If someone from Cogeco is under the assumption that "no we don't know about it" let me know how to get in touch with you. It's very disturbing that you are being stolen from with the direct result of overbilling your customers with fraudulent charges. (I'm anonymous for now, because I don't want to be bothered about it but will happily work with you if their is a willingness to fix the problem). I'm not exactly a Cogeco fan, but this type of theft is as unnaceptable as the fact that this hack exists in Cable Co's network.

Hank

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sat, 22 Sep 2012 16:40:49 EDT

dillyhammer posted :

said by I_H8_Spam:

First call, they claimed they would investigate, the 2nd call 7 days later they rolled over and told them not to worry about 40gb of usage. Related maybe?

Cogeco (or any other company in their right mind) would never admit to this of course.

But this does not detract from the fact that the customer was metered for usage while it was impossible for that to happen.

This just bloody screams out for government intervention. It's beyond ridiculous. It should be criminal.

For sure, anonuser1@lambtonfinancial.ca should come clean with the info they have. Post it. All of it. Right here.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sat, 22 Sep 2012 08:04:36 EDT

I_H8_Spam posted :

said by brian5 :

So..... Are there crooks out there that are really cloning modems and using others bandwidth or not?
If so, is this investigated?

That's an excellent question, but I doubt Cogeco will ever admit it.

The media rush, shareholder, and customer slamming the phones, charge-backs, CCTS disputes, ect. They would lose their cashcow.

First call, they claimed they would investigate, the 2nd call 7 days later they rolled over and told them not to worry about 40gb of usage. Related maybe?
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Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 21 Sep 2012 19:35:31 EDT

anon posted : So..... Are there crooks out there that are really cloning modems and using others bandwidth or not?
If so, is this investigated?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 20 Sep 2012 12:07:58 EDT

Cogeco_Aaron posted : Hey, sorry about not getting back to ya. I've been logging in just briefly to check for PMs because I've been out of the office. Didn't realize you wanted me to PM you.

I've sent you the PM if your friend needs any more assistance.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 20 Sep 2012 10:23:02 EDT

I_H8_Spam posted : Yes sorry, I've been negligent. I never did get that PM from Cogeco_Aaron But a nice phone support rep took their details and told them not to worry about the warning message.

DCM425 was swapped at Pen Center and the account is active again. Usage has been normal according to the usage page, I'm still advising they swap to Start the basic plan will more then cover their needs.
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Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 20 Sep 2012 00:13:46 EDT

urbanriot posted :

said by Cogeco_Aaron:

said by I_H8_Spam:

So I have some friends that are experiencing a problem with Cogeco's usage billing, and so far are getting a "well investigate" response from the company.

Could you possibly ask your friends if it's OK that I contact them and provide me with info so I can look into this?

Considering this is front page news now and it's a week later, any update on the investigation?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sun, 16 Sep 2012 13:07:09 EDT

dillyhammer posted : I experienced the exact same issue, in month 1 and month 2 of Cogeco's UBB enforcement.

Typical usage was well under allotment, set your watch by it, every month for over a year.

Then, in month 1 of UBB I go over, max overage fee, and month 2 I go over even more, max overage fee. I get a call on New Years Eve telling me I'm about to get billed for 2 months of max overage - an additional $60.

I called them out on their meter accuracy and notifications. I got 1 month reimbursed, but they wouldn't budge on the 2nd. In the meantime, my usage mysteriously returns to normal.

I cancelled Cogeco internet on that basis alone. I did wind up going back to them about a year later. But continued billing shenanigans (with others, not me) eventually saw me cancel that business account, and TV too.

Now... "this house is clean".

:)

I think their network is subject to all manner of UBB abuse. I think their world-class, enterprise quality metering system is for shit, I think their upper management know it and are laughing at us all they way to the bank, because the government lets them.

The Ministry Of Industry and Measurement Canada should be all over this, and if for one second their first priority was to protect Canadians from this sort of behaviour they would be. Instead, the wolves are feasting on us and they turn a blind eye.

Third world internet access indeed.

Get used to it.

In the meantime, I consider it my personal mission in life to get as many people off Cogeco as possible.

The Audet's and their shareholders can eat shit.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sun, 16 Sep 2012 12:31:11 EDT

chdude3 posted : Based on this thread, on a lark I decided to check our usage history. Typically, we used 20-30gig combined total each month. Imagine my surprise, with no usage pattern change, that we're suddenly doing double to triple that - around 60gig per month for the last three months.

The stranger portion is that it seems to be the upstream that's got odd jumps. Downstream, yeah I'm downloading games and patches and updates, some days with a gig or two is standard. Upstream, I imagine that a few hundred meg per day would be standard for us, usual usage.

But when I see days that have 200meg downstream but 1gig upstream, I can't really explain that. I'm not seeing any abnormal activity on our WiFi at all (although I've changed the password now just to be safe).

I'm a little concerned.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sun, 16 Sep 2012 10:15:22 EDT

dillyhammer posted : Never happen.

The solution is political, through regulation. It's the only way. FWIW, it will not happen with a Harper government in power. Not in a million years. The Ministry Of Industry and CTRC are corrupt beyond redemption.

Things are going to get much worse before they get better. Cogeco is just the tip of the iceberg.

Mike

Re: [Niagara] 40gb of "usage" while the modem is unplu

Sat, 15 Sep 2012 10:24:26 EDT

anon posted : It maybe time to get some lawyer's involved with the Cap business and get class action lawsuit going, won't do anything to customers but maybe, just maybe will get Robellus attention.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 16:54:23 EDT

Eunectesboy posted : I noticed weird spikes on some days and virtually silent on others...

One day 648MB...another 50GB...yep 50GB

Almost as though I was pulling an all nighter with rapidshare downloads...but it has been a looooong time since I did that...so most days should be fairly consistent (IMHO).

Again - has me stumped. Perhaps I am just truly out of tune with what we are using...or is that simply what 'they' want me to think?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 16:46:01 EDT

thingfish posted : For those that are getting what you feel to be higher than expected usage amounts, are you seeing occasional spikes in your daily usages, or consistently higher usage every day?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 16:37:22 EDT

Eunectesboy posted : Somethings isn't sitting right with me...I was just billed for 257GB of usage (given I am on the Ultimate 30 residential - that amounts to 82GB of overage!!!! Yikes. had a $180 bill when taxes factored in.

Problem is - we have consistently be using around 120GB per month for a long time...so how the heck (with same usage pattern) can it literally more than double. We actually moved from the Business to Residential Ultimate 30 because we were consistently around 120 for the past year+. Guess I should have stayed on the Business account!

Yes we are heavy Netflix users and download/stream quite a bit...hence the 120GB or so we used on average per month...but our download/streaming patterns have not changed to any marked degree and I am stumped as to why it would be so high.

Since we typically have been so far from going over the 175 'cap' I have been lazy in proactively checking usage meter (or the usage 'guess-to-meter') so me bad on that one - I have no one to blame there...but 257 GB???? Wow - I guess our family (2 adults one teen) are one of those bandwidth hogs and we didn't even realize. I also never frequent the cogeco mail system and don't have it forwarded to my gmail account so (again) me bad there as well.

Unless my wife/daughter are lying to me about their usage the past month...I am lost on this one...

Another reason to consider Start.ca I guess. I was holding out because of the faster speed with Cogeco Ultimate 30...but I am beginning to think I can live with the extra few download minutes...

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 10:00:12 EDT

I_H8_Spam posted : PM me your Cogeco contact information, I'll forward it to them to contact you if this hasn't been resolved.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 09:26:26 EDT

anon posted : I used to be with Cogeco, always exceeded my monthly limits or came quite close since day one. With the exact same usage now on Bell Fibe I rarely go over 40GB a month and I would probably say it is used more now! This kinda concerns me that I may have fallen victim to this crap without even realising. My parents conostantly pay 50+ I think it is due to overage. I hope Cogeco fixes this issue on their network, I can see the lawsuits happening now as how can you bill someone when techs etc are selling or giving away MAC addresses for others to use. Kinda scary especially since Cogeco's network would let this happen.

Re: [Niagara] 40gb of "usage" while the modem is unplu

Fri, 14 Sep 2012 08:13:46 EDT

anon posted : I have been also hit by a charge of 82 GB in just one day*. I was with Teksavvy for over two years, with barely going over 20 GB a month.

*That day happened to be 'meter maintenance day'. The day before I was at 0.9 GB (one week into the month), the day after 83 GB!

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 13 Sep 2012 19:01:27 EDT

Cogeco_Aaron posted :

said by I_H8_Spam:

So I have some friends that are experiencing a problem with Cogeco's usage billing, and so far are getting a "well investigate" response from the company.

Could you possibly ask your friends if it's OK that I contact them and provide me with info so I can look into this?

Re: [Niagara] 40gb of "usage" while the modem is unplu

Thu, 13 Sep 2012 16:26:16 EDT

dillyhammer posted :

said by anonuser1 :

Not that I care but I'll just point out that I do not, nor have I ever participated in this scheme.

If you're not part of the solution..... well... you know....

said by anonuser1 :

I do know people who do participate in this scheme.

I don't know what makes me sick more, that people do this, that people do it so openly that you know about it, or that people do this, do it openly, and you know about it and say nothing.

Pretty much a tie, I think.

Myself, I'd be setting those fuckers up and ratting their scumbag asses out faster than you could clone a MAC.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

Topic 'Re: [Niagara] 40gb of &quot;usage&quot; while the modem is unplu' in forum 'Cogeco' - dslreports.com

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Topic 'Re: [Niagara] 40gb of "usage" while the modem is unplu' in forum 'Cogeco' - dslreports.com

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