Charter Spectrum → Ping times in Janesville area

Is anyone have problems with there ping times? I have been having problems for the past 3-4 days. They go from 60-2500 and I can't play any online games because of this. Any thoughts?

Janesville is in Good Shape.

can you post your mac ID.

Pings are not a problem here.

Speed is kinda low (529 on 768k) but that's charter.

C:\>ping www.dslreports.com -n 50

Pinging dslreports.com [209.123.109.175] with 32 bytes of data:

Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=80ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=71ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=70ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=80ms TTL=238
Reply from 209.123.109.175: bytes=32 time=80ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=80ms TTL=238
Reply from 209.123.109.175: bytes=32 time=110ms TTL=238
Reply from 209.123.109.175: bytes=32 time=130ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=61ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=111ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=51ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=130ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=50ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=51ms TTL=238
Reply from 209.123.109.175: bytes=32 time=60ms TTL=238
Reply from 209.123.109.175: bytes=32 time=70ms TTL=238

Ping statistics for 209.123.109.175:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 130ms, Average = 62ms

said by Jayzin:

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Is anyone have problems with there ping times? I have been having problems for the past 3-4 days. They go from 60-2500 and I can't play any online games because of this. Any thoughts?

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Could you post a tracert to www.yahoo.com.

Also note the first hop in the tracert and ping it 50 times and post that.

ping -n 50 xx.xx.xx.xx

For info on how to do a DOS tracert and ping see:
»stangunn.charter.home.at ··· ping.htm

said by Jayzin:

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Is anyone have problems with there ping times? I have been having problems for the past 3-4 days. They go from 60-2500 and I can't play any online games because of this. Any thoughts?

---

Using your E-mail address I got your MacID. It looks like you are pegging your upstream. Do you have any apps such as Morpheus, kazaa, etc open?

Hey;
Techoncall - let me know if you need us to get involved with this one. Charter cares about thier customers.

No I do not have any apps such as Morpheus, kazaa, etc. running. I will do i trace. What did you use as MacID? It is 00:20:40:6C:BC:80. l8r

0020.406C.BC80

Same thing

Everything looks good on the Modem. Can you post a few traceoutes. I will investigate this further. Hang tight

said by Jayzin:

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No I do not have any apps such as Morpheus, kazaa, etc. running. I will do i trace. What did you use as MacID? It is 00:20:40:6C:BC:80. l8r

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Also note the first hop in a tracert and ping it 50 times and post that.

ping -n 50 xx.xx.xx.xx

For info on how to do a DOS tracert and ping see:
»stangunn.charter.home.at ··· ping.htm

Here is my Tracert:Tracing route to www.yahoo.akadns.net [64.58.76.229]

over a maximum of 30 hops:

1 107 ms 10 ms 61 ms 10.40.0.1
2 70 ms 24 ms 54 ms 172.18.98.66
3 68 ms 99 ms 151 ms 172.18.97.42
4 266 ms 65 ms 101 ms 12.125.143.113
5 41 ms 193 ms 38 ms gbr2-p100.cgcil.ip.att.net [12.123.5.78]
6 93 ms 59 ms 86 ms gr2-p3100.cgcil.ip.att.net [12.123.5.138]
7 49 ms 44 ms 33 ms ibr02-p0-0.okbr01.exodus.net [209.1.169.173]
8 154 ms 87 ms 30 ms bbr01-g4-0.okbr01.exodus.net [216.34.183.97]
9 304 ms 102 ms 58 ms bbr01-p2-0.whkn01.exodus.net [206.79.9.134]
10 188 ms 115 ms 69 ms bbr02-p1-0.nycm01.exodus.net [206.79.9.165]
11 54 ms 108 ms 260 ms 64.15.224.17
12 98 ms 59 ms 128 ms bbr01-p0-0.stng01.exodus.net [206.79.9.102]
13 123 ms 111 ms 59 ms dcr03-g9-0.stng01.exodus.net [216.33.96.145]
14 255 ms 152 ms 301 ms csr22-ve241.stng01.exodus.net [216.33.98.19]
15 109 ms 108 ms 272 ms 216.35.210.126
16 722 ms 178 ms 373 ms w8.dcx.yahoo.com [64.58.76.229]

Trace complete.

And here is my ping to 10.40.0.1:

Reply from 10.40.0.1: bytes=32 time=86ms TTL=255
Reply from 10.40.0.1: bytes=32 time=92ms TTL=255
Reply from 10.40.0.1: bytes=32 time=38ms TTL=255
Reply from 10.40.0.1: bytes=32 time=61ms TTL=255
Reply from 10.40.0.1: bytes=32 time=107ms TTL=255
Reply from 10.40.0.1: bytes=32 time=111ms TTL=255
Reply from 10.40.0.1: bytes=32 time=93ms TTL=255
Reply from 10.40.0.1: bytes=32 time=18ms TTL=255
Reply from 10.40.0.1: bytes=32 time=35ms TTL=255
Reply from 10.40.0.1: bytes=32 time=71ms TTL=255
Reply from 10.40.0.1: bytes=32 time=33ms TTL=255
Reply from 10.40.0.1: bytes=32 time=156ms TTL=255
Reply from 10.40.0.1: bytes=32 time=27ms TTL=255
Reply from 10.40.0.1: bytes=32 time=419ms TTL=255
Reply from 10.40.0.1: bytes=32 time=129ms TTL=255
Reply from 10.40.0.1: bytes=32 time=130ms TTL=255
Reply from 10.40.0.1: bytes=32 time=52ms TTL=255
Reply from 10.40.0.1: bytes=32 time=34ms TTL=255
Reply from 10.40.0.1: bytes=32 time=333ms TTL=255
Reply from 10.40.0.1: bytes=32 time=459ms TTL=255
Reply from 10.40.0.1: bytes=32 time=85ms TTL=255
Reply from 10.40.0.1: bytes=32 time=314ms TTL=255
Reply from 10.40.0.1: bytes=32 time=77ms TTL=255
Reply from 10.40.0.1: bytes=32 time=119ms TTL=255
Reply from 10.40.0.1: bytes=32 time=81ms TTL=255
Reply from 10.40.0.1: bytes=32 time=374ms TTL=255
Reply from 10.40.0.1: bytes=32 time=40ms TTL=255
Reply from 10.40.0.1: bytes=32 time=61ms TTL=255

Ping statistics for 10.40.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 741ms, Average = 119ms

as you can see my pings are all over the place.

We are looking into your issue and will let you know what we find.

Thanks guys will check for update tomorrow.

said by Jayzin:

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here is my ping to 10.40.0.1:
Ping statistics for 10.40.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 741ms, Average = 119ms
as you can see my pings are all over the place.

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Well, the pings to your first hop are very high.
(Maximum = 741ms, Average = 119ms)

This would cause any other tracerts to look bad.

Just to rule out your end and if you are running Win9x/ME
hold down Ctrl/Alt/Del and "End Task" on all programs except for Explorer and Systray and try the first hop ping test again. If they are still high then it looks like a problem with your first hop.

The great techs in your area and posting here can help with that problem.

We are on it. Keep an eye on your IM here. JVLTech will get you an update.

Join the Club Been having the same problem here in SLO for 2 months.

said by Buck2u:

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Join the Club Been having the same problem here in SLO for 2 months.

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Totally Different Issue. Jayzin's Issue will taken care early next week at the LATEST.

Please don't mix the problems in California with a local problem in Wisconsin.

Sorry, I'll change that to SIMILAR problem.

you should be good to go now.
Happy surfing