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Maven
Premium Member
join:2002-03-12
Canada

Maven

Premium Member

[WIN8] Adding keyboard input layout = explorer.exe Crash

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Hey all,

I got Win8 Pro x64. When I try to add a keyboard layout, explorer.exe crashes.

That's right, the minute I click on "Add an input method" as seen in the screenshot, explorer closes and reopens.

Does anyone have any idea what could be wrong? I installed Win8 clean, and everything else is working fine.

auggy
Mod
join:2001-12-24
Brockville, ON

auggy

Mod

On the Desktop can you open the Action Center on the taskbar > Maintenance > View reliability history > View all problem reports

Can you right-click on a few of the "Windows Explorer" "Stopped working" errors > View technical details

What are the details of the errors?

There is a "Copy to Clipboard" link at the bottom.

Maven
Premium Member
join:2002-03-12
Canada

Maven

Premium Member

Here:

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.2.9200.16384
Application Timestamp: 50107dbc
Fault Module Name: UserLanguagesCpl.dll
Fault Module Version: 6.2.9200.16420
Fault Module Timestamp: 505a9921
Exception Code: c0000005
Exception Offset: 000000000003dc8a
OS Version: 6.2.9200.2.0.0.256.48

auggy
Mod
join:2001-12-24
Brockville, ON

auggy

Mod

That information shows the "fault module" is the UserLanguagesCpl.dll which is at version 6.2.9200.16420.

The UserLanguagesCpl.dll was updated to version 6.2.9200.16420 after installing the following update:

»support.microsoft.com/kb/2756872

It is possible another file, possible third party file, is actually causing the issue.

Can you check the Event Viewer and see if the same UserLanguagesCpl.dll is referenced:

Start > type eventvwr click on eventvwr.exe > expand "Custom Views" > "Administrative Events"

Look through the "Administrative Events" for Application Errors involving explorer.exe.

Double-click on each event for more details.

Check several of these events.

Maven
Premium Member
join:2002-03-12
Canada

Maven

Premium Member

I looked in the event viewer, but it's not giving me any additional information.

The only 3rd party software I have running is the ATI control panel and drivers and the Realtek control panel and drivers. They might be responsible somehow... I know they're first generation drivers for Win8, maybe they're a little flaky.

auggy
Mod
join:2001-12-24
Brockville, ON

auggy

Mod

It may be useful to try to capture a user-mode dump of the explorer.exe crash to get more information on the crash.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file from a crash should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


After explorer.exe crashes, can you then attach the .dmp file from the crash to a post in this thread.

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx