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Scifience
Premium Member
join:2002-07-07
Washington, DC

Scifience to unhappy

Premium Member

to unhappy

Re: [Scam] Mini in the box and Light in the box scam!

said by unhappy :

placed a order worth $53, and had to pay UPS at delirevence an extra $36, for tax and handling fee. Some 70% extra. Would call this a scam.

Complain to the government, who assessed the duty on your shipment, not to Light in the Box. No matter what international merchant you order from, this will be an issue.

Honestly, the only people that seem to have a problem with Light in the Box and think it is a "scam" are those who don't pay attention to their location or are simply ignorant of the realities of global trade and thus have no business ordering from foreign merchants...

DC DSL
There's a reason I'm Command.
Premium Member
join:2000-07-30
Washington, DC
Actiontec GT784WN

DC DSL

Premium Member

said by Scifience:

Honestly, the only people that seem to have a problem with Light in the Box and think it is a "scam" are those who don't pay attention to their location or are simply ignorant of the realities of global trade and thus have no business ordering from foreign merchants...

No. No merchant that is shipping goods internationally as part of their business model has any excuse to not know at least the approximate cost of duties and other impex fees. It is the *merchant's* sole responsibility to not only disclose that an order is likely subject to them, once the shipping address is known the cost can be calculated and presented. These folks, along with countless others, do not provide the information because it would kill sales if the cost works out to be the same or more as ordering from Amazon or some other local vendor.
Scifience
Premium Member
join:2002-07-07
Washington, DC

Scifience

Premium Member

said by DC DSL:

No. No merchant that is shipping goods internationally as part of their business model has any excuse to not know at least the approximate cost of duties and other impex fees. It is the *merchant's* sole responsibility to not only disclose that an order is likely subject to them, once the shipping address is known the cost can be calculated and presented.

While I agree with you that it would be wonderful if things worked this way, they simply don't. I order from international merchants on a regular basis, and I've never seen anything more than a fine-print disclosure about purchases potentially being subject to government-assessed import duties and taxes. This goes for everyone from Amazon.fr and Yoox to eBay sellers.

As an example, take a look at Amazon's information about international shipping. Far from providing any estimate of costs, it is little more than a standard disclaimer (emphasis added):
said by Amazon :

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

»www.amazon.com/gp/help/c ··· 01119100

I've also done six-figure orders from China for work, and our company always done the estimate of import costs. The vast majority of international trade is priced under FOB terms, which absolutely do not include VAT/duties/etc.

DC DSL
There's a reason I'm Command.
Premium Member
join:2000-07-30
Washington, DC
Actiontec GT784WN

DC DSL

Premium Member

Site like Amazon.fr and other big players are intended for consumers within the borders of a particular country or the EU. There is no need for them to provide VAT/duties/other impex information as all of the people making purchases there know most of it off the tops of their heads. If ordering a gift for someone in another country from a global player like Amazon, they'll usually fulfill from their location closest to the recipient (quite probably in that country) and completely circumvent duties. You can obtain a pretty-close estimate of duties for shipping patterns that get a lot of traffic from Amazon if you contact customer service (though you may have to hunt down someone who's higher up in the food chain).

I have had a number of clients who did impex with Europe and Asia. Every single one of the Euro companies, and the reputable/better known Asian ones could provide duties, etc., to the penny, in advance. A vendor can obtain the information. If they claim they cannot, they are either being lazy or are scammers.