Topic 'Re: EA censoring customer care number, deleting topics' in forum 'Gaming' - dslreports.com

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 22:13:24 EDT

Krisnatharok posted :

Studios like CDProjekt understood that and used it to their advantage, EA is archaic dinosaur that just refuses to adapt and feed the same bullshit to their customers.

God I love CD Projekt Red.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 20:31:07 EDT

Nightfall posted :

said by VioletVenom:

If you enjoy the game, that is all that matters.

I cannot like this enough. +1
--
My domain - Nightfall.net

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 20:29:19 EDT

90115534 posted :

said by VioletVenom:

If you enjoy the game, that is all that matters.

Exactly.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 19:30:08 EDT

VioletVenom posted : If you enjoy the game, that is all that matters.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 19:03:44 EDT

Mcrobrewer posted :

said by VioletVenom:

Mcrobrewer,

I'll reference my last post, as I think we were both submitting at the same time. I will assume that you are a fan of Simcity. As I stated we all enjoy what ever game we play. If you enjoy playing the latest version of simcity, more power to you. Nobody here is trying to take that from you. We are all gamers here in this forum, we understand the joy of gaming.

What I'm trying to say is that a lot of us gamers are tired of major studios fucking us over. We spend a lot of money to support them. When a large studio turns out a product that is sub-par and exacts a large price for said piece of crap, we're pissed as a whole.

I have played sim city for a while now... so I guess I am a fan.

I don't think the game is subpar... the launch sure was tho.

Most of the folks that are complaining are really complaining about the DRM....

Even the "customer service post" suggests that by "you" saying "back-end".

And as Nightfall states no one was "misguided" Sim City was billed as an "online game" from the start.

FYI ALL corporation are "in it for the money"... every single one.

Please don't be naive about that point.
--
Obama is a liar.... a cheat... a person of low moral character... the least common denominator...

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 18:40:30 EDT

VioletVenom posted : Double post.

I will say this though. It is your money, spend it how you wish. As Mike mentioned, I'm in the camp of anti EA, because of their business practices. They are a corporation in it for the money, not for us gamers. As a consumer of games I've made a decision not to support their business practices. In this instance I don't have a pot in the fire. I'm a bystander on the sidelines that is interested in the final outcome.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 18:10:45 EDT

Nightfall posted :

said by VioletVenom:

I guess it depends on your definition of "fucking us over". Simcity was advertised early as being a multiplayer game. As you said before, we are all gamers in this forum. We all enjoy various kinds of games. However, this is a situation where the company that made the game said it was going to be multiplayer. It is in fact entirely multiplayer. So why get upset about it?

Its akin to bitching at Blizzard for making WoW without a single player option. Its akin to the makers of Guild Wars not making a single player aspect to the game. Same with the makers of Path of Exile for not making a single player aspect to the game.

The game had a crappy launch. Same with the launches of many other games where people couldn't play when they first were released. I know many, such as Diablo III, that had issues when the game was released. So if that is what you are upset about, then by all means be upset about it. The company should have had more servers upon release.

If this, however, is an issue with Simcity as a whole....a game that was single player before and now is multiplayer, then you really don't have a leg to stand on. The game was never advertised as single player to begin with. I am not excusing the lack of single player though. It was almost the entire reason why I didn't buy the game. The rage that many gamers in here are levying against EA for this game are really off the mark. Everyone here knew what kind of game it was going to be. Blame them for the failed launch and not having enough servers. That is the most you can get them for at this stage.

As for the customers refuting the charges on their credit cards, I can tell you the person I know who did this just found his Simcity disabled. He still has the game in his Origin account, but he cannot play it because the serial number was disabled. The other games in his account are still playable.
--
My domain - Nightfall.net

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 17:46:02 EDT

VioletVenom posted : Mcrobrewer,

I'll reference my last post, as I think we were both submitting at the same time. I will assume that you are a fan of Simcity. As I stated we all enjoy what ever game we play. If you enjoy playing the latest version of simcity, more power to you. Nobody here is trying to take that from you. We are all gamers here in this forum, we understand the joy of gaming.

What I'm trying to say is that a lot of us gamers are tired of major studios fucking us over. We spend a lot of money to support them. When a large studio turns out a product that is sub-par and exacts a large price for said piece of crap, we're pissed as a whole.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 17:00:55 EDT

VioletVenom posted : Honestly Mike, we all like the games we do, as gamers. Hince the "fanboy" derogatory term. There is a huge gray area when it comes to boycotting a particular game producer. I would love to see the larger studios hold true to their fan base. I don't see it lately though. The largest reason I've moved on to supporting kickstarters and smaller studios.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 16:58:47 EDT

Mcrobrewer posted :

said by VioletVenom:

Yes i read the article, did you? The author goes on to state that EA offers no refunds on digital downloads. Those requesting a refund for a faulty product won't get one. If they choose to refute the charge on their credit card they get banned from Origin.

Where is that stated in those articles? Fact is specifically EA said that they were not banning accounts...

How is a product "faulty"? Is there a guaranteed "uptime" for a particular game?

If your internet goes down for a day.... do you get a refund?

If you went to a movie and didn't like the ending do you get your money back?

If you read the "conversation" that is assumed to have been from EA and a customer (was any proof ever shown that this was a real conversation), anyway.... if you read the conversation "you" stated that it was not even the access or server that was the issue but rather the "back-end". I am not sure exactly what he minds by "the back-end" but I gather it was a DRM issue that was at the core of his issue.

Fact is EA has a policy for downloaded games and refunds....
Fact I have not seen anyone being banned from EA for getting a charge back...

Please show me a credible source for the above (about the banning) if I am in error.

Bottomline is that most whiners about this game are mad for 2 reasons...

1. the DRM
2. they changed the nature of the game to be more of an online co-op one.

It happens... things change....

People have a right to whine... but they should at least be honest about why they are whining.
--
Obama is a liar.... a cheat... a person of low moral character... the least common denominator...

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 15:36:12 EDT

Mike posted : I know. There will always be stove touchers, ski lift lickers, and EA buyers... sadly.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 14:32:42 EDT

Snakeoil posted : I know one sector of Origin users that wont complain. Not because they are loyal fans of EA, but because they are loyal fans/subscribers to games like UO. Thanks to EA merging everything to one Origin account, it makes some players overly cautious about what they say, or complain about. Lest they fins they no longer have access to a "beloved" game like UO or Mass Effect 3.

IMO, that is one way to hold players in check, by holding their games hostage.
--
Is a person a failure for doing nothing? Or is he a failure for trying, and not succeeding at what he is attempting to do? What did you fail at today?.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 14:17:54 EDT

Cthen posted :

said by Mike:

stop giving ea money

Wrong answer around these parts. Why actually do something about it when you can complain, throw more money at EA, get burned, complain, throw more money at EA, get burned again, complain more, throw money at EA again, get burned yet again, ..... Rinse and repeat until the day they die letting EA know they are actually fine with how they do things.

They do it to themselves because they want a reason to come here to complain and really do nothing about it. ;)
--
"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 14:09:15 EDT

me1212 posted : Valve has given them, warz for example.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 13:56:56 EDT

VioletVenom posted : While Valve can be a stickler, they aren't that bad. Take the War Z fiasco, they issued people refunds in that instance.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 13:47:11 EDT

diablo18926 posted :

said by VioletVenom:

Asking EA if you can have a refund from your digital download is the same as asking valve for a refund.
Both are the same thing.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying
or has a good reason for how much it's worth.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 12:27:01 EDT

Mike posted : stop giving ea money

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 12:09:54 EDT

VioletVenom posted : Yes i read the article, did you? The author goes on to state that EA offers no refunds on digital downloads. Those requesting a refund for a faulty product won't get one. If they choose to refute the charge on their credit card they get banned from Origin.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 11:25:35 EDT

Mcrobrewer posted :

said by VioletVenom:

[att=1]
»www.gamechup.com/ea-refu ··· unt-ban/

»www.tomshardware.com/new ··· 438.html

Did you read those stories? Especially the Tomshardware one? EA is NOT Banning accounts for charge backs.

As for the CS rep.... would not be the first time that a CS got the policy wrong.
--
Obama is a liar.... a cheat... a person of low moral character... the least common denominator...

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 11:16:50 EDT

TigerLord posted :

said by VioletVenom:

The problem with doing a chargeback in this situation is that they'll threaten to ban your Origin account. I.e. access to any other game you have bought on the Origin system. One of the many reasons people are pissed about this situation.

That is a #1 reason not to buy any Origin game.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 10:03:45 EDT

VioletVenom posted : [att=1]
»www.gamechup.com/ea-refu ··· unt-ban/

»www.tomshardware.com/new ··· 438.html

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 09:47:56 EDT

I_H8_Spam posted : It is in Origin TOS.

»tos.ea.com/legalapp/WEBT ··· S/en/PC/

quote:
You are also responsible for any amounts owed to third-party vendors or content providers before your cancellation. Any delinquent or unpaid fees and other unresolved issues with EA Services must be settled before you establish a new Account.

quote:
If your Account, or a particular subscription for an EA Service associated with your Account, is terminated, suspended and/or if any Entitlements are selectively removed, revoked or garnished from your Account and/or if your device is temporarily or permanently banned from accessing some or all EA Services, no refund will be granted, no Entitlements will be credited to you or converted to cash or other forms of reimbursement, and you will have no further access to your Account or Entitlements associated with your Account or the particular EA Service. If you believe that any action has been taken against your Account or device in error, please contact Customer Support at help.ea.com, support.popcap.com (for PopCap products) or swtor.com/support (for Star Warsâ„¢: The Old Republic).

--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 09:42:55 EDT

Mcrobrewer posted :

said by VioletVenom:

Do you have proof of that?
--
Obama is a liar.... a cheat... a person of low moral character... the least common denominator...

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 09:37:21 EDT

VioletVenom posted : The problem with doing a chargeback in this situation is that they'll threaten to ban your Origin account. I.e. access to any other game you have bought on the Origin system. One of the many reasons people are pissed about this situation.

Re: EA censoring customer care number, deleting topics

Sun, 17 Mar 2013 09:16:15 EDT

I_H8_Spam posted : Credit Card will always side on the account holder with a dispute, it's on the service provider to reconcile with the account holder after the charge has been reversed.

However be careful as EA may try to claim owings and bulk file these cases to a collection agency. If you get a collection agency reporting on your credit report, you are going to have some explaining to do.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 22:39:52 EDT

Savious posted : People did the same thing with Diablo. Server issues the first 12 hours, then everything was fine, yet that's all people remember:
Not being able to connect the moment the game went live.

People are whhhhhhhiners.
--
"This thread has more subs than the actual game." Phantasee, in reference to SWTOR

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 18:52:22 EDT

Nightfall posted :

said by Mcrobrewer:

said by Nightfall:

said by Krisnatharok:

Good for them. They deserve every bit of bad press for this debacle.

Every customer who is unable to play should get a full refund. I had a friend who went through the process of getting a chargeback for this game and he got it rather easily.

I am so glad I didn't invest in this game. Maybe later when the game is patched and there are plenty of servers to play on.

I started playing about 3 days ago and have not had a single issue regarding access.

I hear ya man. I just was scared off by all the complaints. I really want to get this game, but I just haven't gotten the confidence to get it yet. Very soon though.
--
My domain - Nightfall.net

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 16:00:44 EDT

Mcrobrewer posted :

said by Nightfall:

said by Krisnatharok:

Good for them. They deserve every bit of bad press for this debacle.

I started playing about 3 days ago and have not had a single issue regarding access.
--
Obama is a liar.... a cheat... a person of low moral character... the least common denominator...

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 15:27:39 EDT

Nightfall posted :

said by Krisnatharok:

Good for them. They deserve every bit of bad press for this debacle.

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 15:15:18 EDT

TigerLord posted : Apparently people are filing chargebacks against EA and they're all getting their money back -- something about enough proof and media coverage to prove the game doesn't work as intended.

So if you want a refund, feel free to file chargeback if you paid with a credit card. You'll get it.

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 15:14:04 EDT

TigerLord posted : Reddit is more powerful than any corporate PR machine. The times have changed, manipulating, hiding, corrupting, lying... doesn't work anymore, you'll be caught and exposed.

Studios like CDProjekt understood that and used it to their advantage, EA is archaic dinosaur that just refuses to adapt and feed the same bullshit to their customers.

Censoring a customer care phone number, that's quite something.

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 15:11:25 EDT

me1212 posted : Customers want offline mode, EA puts customer support in offline mode.

Not even a little surprised by them, I hope this bites them in the ass.

Re: EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 14:22:32 EDT

Krisnatharok posted : Good for them. They deserve every bit of bad press for this debacle.

EA censoring customer care number, deleting topics

Sat, 16 Mar 2013 13:20:28 EDT

Metatron2008 posted : »www.reddit.com/r/SimCity ··· e_phone/

Apparantly Ea is now censoring their customer care number from their forums and deleting topics on it. No other numbers are censored.

They are literally asking for huge fines and lawsuits at this point.