Topic 'Re: Florida Windstream Problems' in forum 'Windstream' - dslreports.com

Re: Florida Windstream Problems

Mon, 15 Jul 2013 14:54:36 EDT

Windstream posted : mcalldp-
Please send me a PM with your phone number that is associated to your DSL.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Re: Florida Windstream Problems

Sun, 07 Jul 2013 18:00:08 EDT

anon posted : Glad to see this group, I've just sent a 'join' request. Located in High Springs Florida and have had so much trouble. It's not just the connection speed but the customer service which is so bad and has included plain straight-forward lies. Keep records of your communications with them.

We were doing fine in my area for two years, they came and installed a new box on the outside of my house (this is on my private home, drilled into the side of my 3 year old house without my permission or knowledge). Since then my 12Mbs connection is never over 3Mbs (the minimum needed for our Hulu and netflix accounts).

I have gotten several different stories from different people using the online support and phone support. I have found nobody that knows, or can find out, what the new box upgrade was for, what it does, why it was done, why I wasn't told before the physically drilled into the side of my home.

Finally, after finding info online and asking the right questions, there was an admitted "Latency Issue" in my area that they are aware of. When asked about fix time I was told several different stories and when pushed was finally told, 'they don't know'.

I asked, 'who' in the company, would know- 'only the engineering department and they do not take calls'. I asked them to confirm- 'there is nobody in your entire company that can give any detail about an ongoing known issue with internet service?' the answer: 'no'. I was amazed this was the actual response.

I asked to speak to billing as I am paying for a service I am not getting. I was transferred to billing and after a 45 minute wait gave up. I called back again directly to billing on several occasions over the next two weeks and have gone as long as 1 hour 15 minutes and have yet to get through to anyone in billing.

Re: Florida Windstream Problems

Wed, 26 Jun 2013 15:31:08 EDT

johnbor posted :

said by FedUpWind:

This video is there standard line of B S.

yep thats what windstream is telling their customers..BS... glad you saw it..

Re: Florida Windstream Problems

Wed, 26 Jun 2013 14:55:29 EDT

FedUpWind posted : This video is there standard line of B S.

Re: Florida Windstream Problems

Sat, 01 Jun 2013 08:47:54 EDT

johnbor posted : there is the Windstream facebook page full of these problems but keep in mind if you post anything that offends Windstream they delete it , one thing they were deleting was the Investigation of the Attoney General as reported here:

»CBS Investigates WINDSTREAM SLOW DSL Video MUST SEE !

Re: Florida Windstream Problems

Sat, 01 Jun 2013 08:41:52 EDT

JimmyGator posted : We are close to you and have similar issues... You Are Not Alone :-)

Re: Florida Windstream Problems

Thu, 16 May 2013 09:25:52 EDT

FedUpWind posted : Hi Piggie! I've been down in Melrose for over a week. I called in and told them I knew I was fine to Atlanta and you are up and running through Atlanta. I am paying for in home, they are sending ANOTHER tech out today. We need to find out how much of our fiber upwind has been diverted to the towers they are now servicing for cellular backfeed. Their CEO says towers "pay by the megabyte" giving a higher return. Their fiber upgrades are going to towers.

Re: Florida Windstream Problems

Wed, 15 May 2013 20:53:07 EDT

Piggie posted : Where are the Florida members with problems. I guess I created my own problem by upgrading to 12m. Haven't seen it yet.

Florida Windstream Problems

Sat, 20 Apr 2013 09:29:44 EDT

Piggie posted : There is now a Facebook group for Windstream problems in Florida.
Please join
»www.facebook.com/groups/ ··· roblems/