Cox → Re: [FL] Slow speeds this summer in Gainesville

Its quite possible they just don't know. Not a excuse, just a possible reason.

Maybe try Visualware?
»myspeed.visualware.com/index.php

After doing the test, click on Graph on the left, then "Click here for detailed analysis" on bottom right. TCP pause can tell you if saturation is the issue at hand. I don't think they would split then combine a node, since that is a costly endeavor, but not to say you could be on the right track.

Also I noticed a large broadcast tower very close to you. Is it possible it could be interference effecting the device itself(but not the WLAN)? Do you notice any weird interference with cell phone or cordless phones? Toasters talking or weird vibrations?

Just saw this, no, I have not noticed anything strange with my phone, etc. Don't have anything other than cellphones in the house, unfortunately.

Yea that was before I saw the data from the test. Your best bet is to send that data to LAHSIhelp. Not the kind of thing you can fix with a normal Tech though (if the diagnosis of the data is accurate) and will probably need a engineer to look at it. And then I imagine they will want to quantify the data with a test D3 stand alone modem and a test laptop at the dmark.

The bad news is though, even if they are convinced that what is problem, and can isolate it's cause, I don't think they are required, as per ToS, to fix it. A polite, insistent and educated state of mind is probably your best bet. Honey before Vinegar and all that.