comments on review of Windstream → Windstream never comes through

If we had an alternative in this area, we'd take it in a heartbeat. The options are actual dialup, satellite, or windstream's poor excuse for DSL. We've been waiting for two years for a fix and I suspect we'll be waiting a decade more. We were told it would be resolved by July 31st. For real, this time. It isn't. Shocker.

Current speed on our supposedly 3Mb/768k DSL:

Knowing the area of Thornton like I do (I grew up on a small farm just north of town), my guess is that the entire town is either CO fed from Fordyce, or a RT in Thornton itself. To see that Thornton even HAS DSL is impressive. Probably the DSLAM is overloaded or your buried cable is quite old, or both. Windstream has obviously lied to you too, but I'll send you an IM with an email address and you can see how that works out.

The oversold "latency outage" in my area started November 2010. I couldn't begin to count how many promises Windstream has made saying when the equipment is going to be upgraded and fixed. It kept getting pushed back, of course. The latest news that a rep finally told me was basically, never. At least not for the foreseeable future. So they continue to mail people offers of DSL bundles, knowing they're not even providing their current customers what they are paying for. The BBB nor FCC would do anything about it, except write a written letter to the head Windstream offices then relay me the response of Windstream saying sorry for your inconvenience. Suppose to be on 3.0 MBPS.. This speedtest is actually a little higher than usual hahha..

speed test Atlanta georgia. most of WS connection in Arkansas routing goes to Atlanta before it goes anywhere else it actually goes to Atlanta and then Dallas and then Little rock from routing tables i have looked at.

I'm in the same boat in Vilonia. I've called every month the past 5 months we've lived there because I have yet to see 3mb. This last month the tech told me upgrades were coming by July 30th. Nothing has changed. I called yesterday and the tech told me the date was still in there and it said 99% complete. Yeah, right.... I know there are two T3's that feed the whole town and everyone is sharing a part of those 3mb lines. They have massively oversold their bandwidth. The tech said there were 77 people sharing the line I'm on. That's ridiculous!

I transferred to billing and told them I wasn't paying my full bill when I'm only receiving less than a 1/3 of the bandwidth I was promised. The lady told me when you sign up for their service you agree to pay for "up to 3mb", with "up to" being the keyword. She did give me a $50 credit but next month it will be right back to the full amount. If we didn't use so much Netflix and streaming content instead of paying for satellite TV I would switch to satellite internet.