Topic 'time for teksavvy to stop selling cable?' in forum 'TekSavvy' - dslreports.com

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 16:19:13 EDT

sbrook posted : All TPIAs will have that "riding on top" model forever because the cost to run a "third wire" to the home is just TOO expensive and the airwaves could not support the bandwidth for the number of people who would use it.

Even in the USA where competition is deemed to be the cornerstone of business, there are precious few areas that are "overbuilt" for cable, let alone telephone. I believe RCN did in select markets for a while, but very few.

There just isn't enough population to overbuild in Canada.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 16:12:26 EDT

TwiztedZero posted : Yup that much we're very well aware.
[att=1]
& Cogeco

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 16:07:01 EDT

loosedobbs posted :

said by sbrook:

loosedobbs, it's all very well calling it the stupidest argument ... but if you look at the evidence, it certainly looks very very suspicious.

If you read TSI marc's post, they are discussing the situation with counsel and the CRTC.

That is good move by TS. They better get this thing over as soon as possible and stop the Blame Rogers Not TS fault line.
That line is going against them/reputation at present.

And as long as they (TSI) have business model of riding on top of Bell/Rogers then there is no end in sight.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 16:00:48 EDT

Bishamon posted : The most damning thing about the situation is this:

Most of the CRTC higher council members are "Ex" Robbers / BHell employees, with friends still employed in both companies.....so I'm sure you can understand why the outcomes are the way they are now.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 15:54:13 EDT

amonster posted : I'm not interested in what you are selling. I'd rather have 12 hours of down time once a year, than to have all of the following nonsense that robelus pulls;
- 12 hour fight with robelus once a month to get back the money they stole from me,
- being treated like a criminal by foreigners,
- daily downtime of min 1 hour,
- Speeds DRAMATICALLY lower than those advertised,
- spying and interference in traffic,
- denials about said spying and interference (I actually had a pretty good fight with robbers over this once, and involved the CRTC... I won and they were forced to stop what they were doing)
... because that's what robelus gives.

And no, there is no chance in hell that I would put up with dsl.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 15:47:10 EDT

amonster posted : Actually, it is HIGHLY likely that they will both be difficult at the same time. They do it all the time.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 14:47:25 EDT

sbrook posted : loosedobbs, it's all very well calling it the stupidest argument ... but if you look at the evidence, it certainly looks very very suspicious.

If you read TSI marc's post, they are discussing the situation with counsel and the CRTC.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 14:23:31 EDT

loosedobbs posted : I dont even get more than 6M on most populated area in Toronto. So Rogers is only option.

And Rogers Sabotaging is the stupidest argument I ever heard.
Let TS prove that and sue Rogers or shut up. allegations are easy on forums. Just because its from Mod does not mean it is true.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 14:14:23 EDT

TypeS posted : So what you're implying is then I should leave TekSavvy and go back to Rogers?

You seem to be forgetting DSL is not always an option. For me I'm in London where you're LUCKY to get 7/1 FTTN, most can only get 5/800.

There are areas in Ontario where you can get full 150/10 off cable but can only get 1~3Mbps off 6M DSL. There is a reason why TPIA cable was so explosive. So many people were waiting to get off 6M plans.

6M is fine for single folks, but shared homes, it's just no longer suitable with the plethora of media out there.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 13:53:41 EDT

oceros37 posted : A stop sell is a big shot to the foot though, and is basically just giving up and letting rogers win.

I've heard someone say they have a rogers install happening 12 hours after a phone call to order service. This is after spending weeks trying to get an install through third party.

To some degree things have to get bad enough for the CRTC to hear enough complaints and actually do something.

It's pretty sad that for rogers "competition" means they still get paid a reasonable rate for their service and they get to push some overhead off onto a third party.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 11:49:32 EDT

sbrook posted : I think if I were in TekSavvy's shoes when it became clear there was going to be a problem where Rogers seemed to be sabotaging customers and getting further and further behind on tickets would be

1) Put a "Dynamic Stop Sell" in place for rCable. In other words, when there's more than 4 days delay in processing support / provisioning problems

2) Along with the "Stop Sell" also put in place a "No changes except Disconnects and Moves".

In both cases, when the queue with Rogers declines sufficiently that things are moving, remove the stops again.

This is with hindsight ... it's not the answer, but it helps the TekSavvy customer support problem because agents aren't up to their eyeballs in "Where's my installation? or Where's my upgrade?" calls. They can focus on the current problems.

This means they aren't spending so much time even at management and CEO level fighting fires ... and can then spend more time trying to work out the issues at a higher level with CRTC etc.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 11:47:05 EDT

Bishamon posted : Honestly, when I first heard of the IISPs, I looked into the type of contracts that the government enforced, and once I knew they didn't have any type of real SLA equality. I knew I made the right Investment Decisions.

However, as a consumer, I can't fight the power of price point, so I am a happy customer of TekSavvy, and all they stand for. If anyone is screwing you over, outside of the Robbers and BHell, its the government.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 11:39:55 EDT

camelot posted :

said by Bishamon:

But from TekSavvy's point of view, they should have offered "bundle plans", which would offer both Cable/DSL, that would give customers more options and possibly rake in a little more dough.

This option would make TPIA far more expensive, and take away any cost advantages the IISP's may have. Not to mention the logistical nightmare of having the customer swap out modems- notifying them of when cable outages are resolved and maintaining the cost of redundant lines- which aren't used. Add to the fact that some areas aren't even served by one or the other or in some cases the opposite infrastructure is even worse (aka Ottawa).

Not a good option.

What needs to happen, is for CAIP to get serious and request the CRTC to develop a framework of an SLA. Outages happen. Nothing you can do, however right now Rogers has a "when we get around to it" attitude. Which reflects their absolute contempt for customers of any side.

The SLA needs to be monetarily bonding, and enforceable- just like any other B2B relationship. Without a tight SLA, I fear for the future of IISP's.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 11:20:32 EDT

Bishamon posted : Its all part of the overall Strategy of Robber/BHell:

1. Wait for critical sign up Period (Aug - Sept, huge time for sales for university and college students)
2. Give poor Service for TPIA lines.
3. Give top notch service for a short while
4. Match what the TPIA gives the customer for short period of time.
5. Raise Prices on the customers, and watch TPIAs die. And laugh a maniacal laugh.

That is why I have a fair amount of Stock Equity in Both Robbers and BHell, its the only real guaranteed thing in Canada/Ontario. Bank have an oligopoly of 5 banks (BMO, TD, RBC, CIBC, Scotia), but Telecom and ISP only have 2 major players.

All the people that stop their service with TekSavvy is only making their plan come true. But from TekSavvy's point of view, they should have offered "bundle plans", which would offer both Cable/DSL, that would give customers more options and possibly rake in a little more dough.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 11:08:59 EDT

yabos posted :

said by Bishamon:

Actually as a former BHell employee, I know for a fact there is tons of collusion between the two companies. Some of my ex coworkers worked at Robbers, and they talk with the people from BHell regarding strategies and future. So I would not be surprised if they had some sort of plan to take out the little guy.

Having to "support" TPIA is something that both companies don't want to deal with as the government is forcing them to. However, no where in the legislation is a SLA for the TPIA lines, and that is how they are screwing TSI.

No SLA, plus they seem to schedule work for their own customers at night to minimize interruptions but when it comes to TPIA, they just do it whenever they please and don't care that it affects TPIA.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 10:48:23 EDT

Bishamon posted : Actually as a former BHell employee, I know for a fact there is tons of collusion between the two companies. Some of my ex coworkers worked at Robbers, and they talk with the people from BHell regarding strategies and future. So I would not be surprised if they had some sort of plan to take out the little guy.

Having to "support" TPIA is something that both companies don't want to deal with as the government is forcing them to. However, no where in the legislation is a SLA for the TPIA lines, and that is how they are screwing TSI.

Re: time for teksavvy to stop selling cable?

Fri, 06 Sep 2013 10:14:53 EDT

chip89 posted : Well played!

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 21:30:20 EDT

blaznazn224 posted : this is what teksavvy should do...hold the balls of bell and rogers in a vice grip.

1)right now rogers is playing games with tekk, so stop selling rogers and start promoting bell instead.

2)when bell starts playing games with tekk, stop selling bell and start promoting rogers instead

its unlikely that both bell and rogers will tag team to take out teksavvy, not unless they grow to a point that rogers/bell feels threatened. At that point tekk will have made their money and can also be more influential to the right people higher up.
Sometimes you gotta play dirty.

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 21:08:36 EDT

LINCSAT posted :

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 21:00:49 EDT

ftp1020 posted : Checking these forums showed me that ADSL2+ and VDSL was now available & discount-priced. I also learned that I might want to wait before investing in VDSL due to Sagemcom modems. I'm now learning that issue might be finally clarifying, too.

I'm also here to watch the first adopters gnash out what works and what doesn't. ;-)

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 18:03:45 EDT

KC_ posted :

said by elitedev:

There are plenty of Teksavvy customers that are not down and even more that are not upset. Things just seem a lot worse around here because this is where people come to vent. I have some family/friends with Teksavvy cable and they haven't had any of these problems. If I had to wager a guess, I'd say it's likely less than 1% of their customers who have had a long lasting issue.

AMEN to that

People that have no issues don't even check these forums, why would they? :)

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 16:11:29 EDT

34764170 posted : You didn't read the last handful of outage reports?

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 16:05:15 EDT

slvrsi posted : OK - so maybe leaving rCable alone would be ok? as long as you are not the 1% affected.

So maybe performing steps '2' is alone is enough? If the customer has issues ask them to switch to DSL?

Having 99% people up on cable should be worthwhile from a business perspective and having the backup dsl offer means happier customers. Sure; you're not getting revenue from them for a while but you have happy customers and even more people will use their cable services knowing if it breaks, they will get the DSL offer. I guess even more larger cable share then. :)

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 15:56:48 EDT

elitedev posted : There are plenty of Teksavvy customers that are not down and even more that are not upset. Things just seem a lot worse around here because this is where people come to vent. I have some family/friends with Teksavvy cable and they haven't had any of these problems. If I had to wager a guess, I'd say it's likely less than 1% of their customers who have had a long lasting issue.

Re: time for teksavvy to stop selling cable?

Thu, 05 Sep 2013 15:45:02 EDT

slvrsi posted : I know fud... but what part are you refering to? Are teksavvy customers not having days down? is there not customers being upset? Which part of it is FUD.