Telus → Telus Peering Is Garbage

So, the previous administrators here (all wise and smart as a polished rock) decided to sign up my new company to a 7 year contract.

I can't even get my VP proper youtube streaming; so after tearing apart everything from my switches forward to my ASA's I have come to the conclusion Telus has just garbage peering. Our rep on top of us paying $10,000/month for services does not even return our phone calls.

Check this out.. i'll start at hop 3 to avoid angry Telus fanboys :

3 * * *
4 * * *
5 216.239.47.114 40 msec 40 msec
209.85.255.232 40 msec
6 216.239.46.160 50 msec * *
7 72.14.239.137 70 msec 70 msec
72.14.239.15 70 msec
8 209.85.243.179 70 msec 70 msec 80 msec
9 209.85.243.179 80 msec
64.233.174.142 80 msec 80 msec
10 64.233.174.142 80 msec 80 msec
72.14.239.160 80 msec
11 64.233.174.207 80 msec 80 msec 80 msec
12 66.249.94.194 80 msec
216.239.49.198 70 msec 80 msec
13 209.85.250.127 80 msec 120 msec
209.85.253.24 80 msec
14 66.249.94.198 80 msec 80 msec
youtube.com (173.194.33.4) 80 msec

Not bad only 14 hard hops today; the other day was 17 but who cares right? Google.apps only hosts services for the 3m+ companies not like that's important.

Back in the day Telus (Advanced Communications) was the place to be; today it's just plain garbage and the war with Google over net neutrality is effecting customers.

Stay away from these people; i've now got lawyers looking over the contracts to see if we can break them over quality of service issues.

BTW called Shaw for a quote; got a return phone call in an hour with sample routes out to google.apps they all fall under 4 hops due to proper peering.

Screw Telus and DON'T allow them to get inside your network!

Shaw(Bell, Rogers) hosts a Google cache on its own servers and will block any attempt to go to Googles main servers via dns or ip.

Thats not Net Neutrality at all, if you can't go where you want and avoid an ISP hosted cache.

A ten hop Google IP: 173.194.46.35

They're fighting over P2P throttling; them and Bell being horrible yet again. Big companies with zero respect for the Country they serve.

BTW Telus is American and German owned; yet put ads on TV bitching about American telcos coming north. Yes, i've tried many tricks including terminating some VPN's in our new jersey office (this worked btw) I stand by my post it's the worst company in Canada to buy bandwidth from bar none. By far the worst. Shaw peers with google btw when you peer to get access to those services you speak of local caches can be pulled inside your network. The AS queries clearly show peers in multiple exchanges including Seattle.

You realize everything on that traceroute from hop 5 onward belongs to Google right?
(Telus does peer directly with Google BTW)

Also, while 14 hops is more than I'd expect, your RTT is only 80ms.
That on it's own shouldn't be a big problem as long as you aren't seeing packet loss.

Nothing about what you said so far screams out "Telus problem" to me

You're so far off base, I don't even known where to begin...

TELUS is owned by Americans and Germans? The bulk of TELUS stock is actually employee owned; although there was a run by a US venture company to buy a wack of stock a while back...

As for peering - TELUS peers directly with Google - using the TELUS looking-glass server, I get there in 8ms...

Not to say you're not having issues - maybe you are... But not the ones you think you are.

on my shaw connection last night i randomly took 80ms to hit google now its back to 15ms, dont know if that has anything to do with it or not but google.ca was working at the time

Getting high jitter to youtube right now. Bittorent not running. Greater Van

I'm not a telus advocate or anything close to that.
but have you guys ever considered maybe GOOGLE is garbage.. and not always blame the ISP? everyone loves to blame their isp. yet always loves google. well guess what they're 100x worse than all your isps combined.

kthxbye.

There's nothing wrong with that latency to YouTube. The main site (youtube.com) doesn't host the caching servers. I suspect there's something wrong with your setup (not TELUS's) based on the way you're ranting in this thread.

Can you provide more information about your connection? Are you using TELUS's DNS servers so that you get YouTube CDN from TELUS? All the hops you posted are owned by Google, because Google peers with TELUS.

Agreed, "IF" i had issue with TELUS & provide FACT after tested my own devices working fine ...... TELUS never refuse to solve the problem !!! Your mile age may vary >>

Like some people say here ...
Do you use the telus dns... if you use dns from google or opendns or any others cie... you can get some trouble ... and get an ip not near you...
I never have trouble with telus or with telus mobility !

Like pfak mentioned, check your DNS settings. Videos don't stream from youtube.com - it's like a frontend. Network admins often don't set up the network to use the ISP's DNS. If your DNS server is relaying entries from a US DNS server, youtube will assume you want the US content servers.

Last I checked LazMan, a majority of TELUS was still owned by GTE.

Verizon (successor to GTE) sold off basically it's entire holding in TELUS in '04... If they have any left, it's an inconsequential amount...

The large institutional ownership of TELUS can be found here. There was a major battle a year ago with US hedge fund Mason Capital, who opposed a share conversion plan of TELUS, but the Mason Capital proposal was defeated and the conversion plan approved. Mason Capital, once TELUS's largest shareholder with 19%, has since sold their shares and walked away. More info on that here. GTE has no significant interest in TELUS.

Generally, it's not helpful to confuse governance (how a company's stock performs) with operations (how well my internet works). They are two very different and unrelated matters.

Christopher you are thinking of years ago history when BC Tel was I think 49% owned by Gentel(I think that was the name) of New York.
I think it was about time that BC Tel and Telus of Alberta joined forces that everything changed.At that time Gentel only had under 20% of shares.Now days as someone else mentioned many employees own Telus and it is a Canadian Company.
You were correct in history from days of old BC Tel was controlled by the USA Company