Topic 'Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)' in forum 'OptimumOnline' - dslreports.com

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 16 Oct 2013 06:22:05 EDT

Chaz70 posted : How long has it been?

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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 12 Oct 2013 08:52:29 EDT

dm145 posted : Three years ago cablevision did not even offer 50/25

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 12 Oct 2013 02:44:26 EDT

Pepsiman posted :

said by Chaz70:

seems like I am starting to see a pattern of slow upload speeds again.
I'll give it a day before I start calling anyone at CV about it. Maybe they are working on something in the area.

Chaz70,
I had optimum online 3 yrs. ago and had the 50/25 internet package, everyday around 4:00pm till about 11:00pm my
speeds would slow to 20/25 I had several truck rolls and after about two months CV upgraded me to a Motorola Docsis 3 modem which worked good for about 6 months than the problem started all over again than VZ fios became available in my area, I switched over to fios 150/65, I can say one thing tho, CV tried there best to resolve the problem but I had to switch because it was getting out of hand and I can't take days off from work every time I have a truck roll to my home, if you have Verizon Fios available in your area maybe you might want to try them out, the only thing with VZ is there prices have gone up a bit and when you call tech support sometimes you have to wait on hold for 15 to 20 minutes.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sun, 06 Oct 2013 06:51:40 EDT

anon posted :

said by EliteData:

said by Chaz70:

seems like I am starting to see a pattern of slow upload speeds again.
I'll give it a day before I start calling anyone at CV about it. Maybe they are working on something in the area.

perhaps a "filtered" resident(s) called and complained about poor signal and a tech (who is most likely unaware of the ongoing issues) removed that "filter".
your previous post indicated "they found a lot of customers that need new wiring on my node and they have them filtered..."
i am curious if those "customers" are introducing ingress into the hardline causing the issues and why didnt they just fix those issues instead of "filtering" them as a band-aid approach ?

I'm thinking there is a possibility that some of these "filtered" customers may not have been home to allow a repair to be made.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 03 Oct 2013 14:25:45 EDT

EliteData posted :

said by Chaz70:

seems like I am starting to see a pattern of slow upload speeds again.
I'll give it a day before I start calling anyone at CV about it. Maybe they are working on something in the area.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 03 Oct 2013 14:18:10 EDT

EliteData posted :

said by anonagain :

It's hard to believe there is this much of a problem in the area but it is only affecting this one person.

perhaps the majority of the OOL users in the affected area are "dumb" users who dont know or care about the speed issue other than it works for their specific internet needs.
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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 03 Oct 2013 12:49:07 EDT

Chaz70 posted : seems like I am starting to see a pattern of slow upload speeds again.
I'll give it a day before I start calling anyone at CV about it. Maybe they are working on something in the area.

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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 28 Sep 2013 16:39:20 EDT

Chaz70 posted :

said by andrewc2:

And they took 4 weeks to come an do anything regarding the issue

Actually they took over 8 weeks to do anything about it. I ignore anon on this site because of that one individual who seems to feel the need to defend CV.

Anyway, it has been three days now with my Ultra 50 going strong. 59/26

A CV employee was in a bucket at my pole, came down and told me they found a lot of customers that need new wiring on my node and they have them filtered right now. They also installed a few amplifiers.

I think the reason this got so escalated in the middle of the week was my email to Wilt at CV. While that makes Wilt the hero in my situation it is nothing at all to brag about for or about CV. This thread is proof of how long the issue was ongoing, and their poor response and customer service from chat support person who told me to pull the cat 5 from the modem, to direct support here who say nothing more than we need to come to your home, to the supervisor who is out for a week and no one is there to do his job while he is out.

In the end if I had another BB option I would have switched and never gotten to the point where CV took the situation serious enough to get it fixed.

That being said, it is still only 3 days. I'll post back next week to finish up this thread and confirm its all good. I'll also write a thank you email to Wilt Hildenbrand at that time for getting it done.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 26 Sep 2013 19:42:37 EDT

anon posted :

said by andrewc2:

And they took 4 weeks to come an do anything regarding the issue. I know it takes time to find ingress issues but, they could have done more to help him.

I agree it is taking a long time to find the cause of the problem but reading Chaz70s posts you could see Cablevision has had trucks working in his neighborhood since the problem started.

Is anyone else having these same problems in his immediate area? It's hard to believe there is this much of a problem in the area but it is only affecting this one person.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 26 Sep 2013 12:54:29 EDT

andrewc2 posted :

said by still anon :

said by Booost :

said by Chaz70:

I'm told something is introducing noise that is killing the upstream.

That's what I (and others) said was the probable cause 2 weeks ago.

and what Cablevision has been telling him since the first day he called.

And they took 4 weeks to come an do anything regarding the issue. I know it takes time to find ingress issues but, they could have done more to help him.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 26 Sep 2013 01:02:54 EDT

anon posted :

said by [Booost :

]

said by Chaz70:

I'm told something is introducing noise that is killing the upstream.

That's what I (and others) said was the probable cause 2 weeks ago.

and what Cablevision has been telling him since the first day he called.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 25 Sep 2013 09:41:46 EDT

anon posted :

said by Chaz70:

I'm told something is introducing noise that is killing the upstream.

That's what I (and others) said was the probable cause 2 weeks ago.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 25 Sep 2013 08:43:21 EDT

Chaz70 posted : Emailed Milt yesterday. Got a reply. That was good.

Came home from work, field service supervisor was already at the house.
Saw the bucket trucks down the main street where I was told the node was located.

During the supervisors visit the upload speeds were fixed by the work being done at the node. I'm told something is introducing noise that is killing the upstream. So maybe it was found because as of this morning the upstream is still excellent.

However, it has worked before for up to three days in the past before bombing again.
So this is a wait and see period.

Still, while its working I'll take advantage and be able to make calls on my Magicjack, or actually be able to see my daughter in Virginia on Skype. Things I haven't been able to do reliably in over a month.

Apparently the supervisor had the previous week off. Why his calls and issues were not handled by someone else while he was out is just a bad company policy I guess.

Anyway, all I want is for it to work, and hopefully that's what is going on. Have to see if it stays though.... being optimistic...

[att=1]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 25 Sep 2013 01:29:54 EDT

anon posted : He had problems with getting advice and questions he didn't like from anonymous posters. He says Cable vision didn't know there was a problem and isn't doing anything but they told him there is an area problem the first day he called. He says they keep coming out and changing the ends of his cable but I doubt that was true. Cable vision will offer to have someone come to your home every time you call even if there is a known area issue. I agree this problem has been going on for too long but I do think there has been some exaggeration as everyone does on these forums. People come here and complain for a week before a call is even made to Cable vision.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 21:42:54 EDT

anon posted :

said by TheWiseGuy:

Unfortunately this is one of the negatives of not being a registered user.

It's not a negative for me. If the OP wants to make life more difficult for himself by ignoring advice, that's his problem. He would have been fixed-up a long time ago if he didn't ignore unregistered users. And I used to have a real account (was even an MVM) before you.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 14:09:47 EDT

Chaz70 posted : Thanks mbernste and TheWiseGuy
I have anon on ignore. Never saw those posts.
Although, nothing about my posts are trolling. The proof is in the tests. This thread documents over a month of upload speeds sometimes below 2.x. Even if I never contacted support about it I think there is every right to complain.
(Well, a month might be a bit long to wait and see if it clears up) :)
Field service supervisor finally called me today and I should be meeting with him after work. Not sure how this is going to help the problem but we will see what happens.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 12:28:40 EDT

TheWiseGuy posted :

said by Anon80:

For at least the FOURTH time: Send email to Wilt. He'll probably have the problem fixed in 24 hours. Really.

At least tell me if you saw this message, so I know if you're ignoring my advice just because you prefer to complain about things.

Unfortunately this is one of the negatives of not being a registered user. The OP had problems with a anonymous poster early on, so they put all anonymous posters on ignore. So your telling them to search the forums for wilt and send a very polite message to him will not be seen by the poster. So I have quoted your post and combined with the post above, the original Poster will see that they should search the forum for "Wilt Email address", and E-Mail Wilt Hildenbrand who regularly helps those with tough problems

»www.cablevision.com/abou ··· rand.jsp
--
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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 12:07:34 EDT

mbernste posted : I think Chaz70 just wants to complain (which kind of falls into the troll category) since he is too stubborn to help himself by listening to anyone who advises him to e-mail Wilt. If that's the case, then I think this topic should get locked.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 12:00:38 EDT

anon posted : For at least the FOURTH time: Send email to Wilt. He'll probably have the problem fixed in 24 hours. Really.

At least tell me if you saw this message, so I know if you're ignoring my advice just because you prefer to complain about things.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 10:54:32 EDT

Chaz70 posted :

said by TheWiseGuy:

I am not saying you shouldn't complain or that you should not be unhappy, but just letting you know that, if it is congestion, it may take some time.

Yes, I understand... they keep wanting to send people to my house though.. so what is that about? They just really don't know internally (at CV) what's going on? Make an appointment to keep the customer quiet for a few days? It is just all handled so poorly...

[att=1]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 08:02:43 EDT

TheWiseGuy posted : As several people have said, if it is a congestion issue that requires a node split, it will take quite a bit of time. Those are very big expensive jobs and do not occur in days or even weeks.

I am not saying you shouldn't complain or that you should not be unhappy, but just letting you know that, if it is congestion, it may take some time.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 07:46:44 EDT

Chaz70 posted : As I said earlier, I posted in the direct support forum again.
Again I got the same head chasing the tail answer.
Send some one to my home again...
I posted a link to this, to be reminded that my actual home or router is not an issue.
Back when I was (over) paying for Ultra101 here is my modem and laptop right from the pole: »flic.kr/p/fBHuzT

I did leave the supervisor another message, still have not heard from him.
At one point I was called and given a "resolution" phone number. I think this evening I will call that. Something has to be done. It is not being taken seriously.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 24 Sep 2013 04:21:00 EDT

anon posted :

said by Chaz70:

I've left the field supervisor messages but he doesn't call me back for days.

And how many times did I suggest you email Wilt? 1... 2... This is at least the third time! Did you do it yet? No!

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Mon, 23 Sep 2013 20:43:50 EDT

Chaz70 posted : just to show predictable....

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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Mon, 23 Sep 2013 18:42:43 EDT

Chaz70 posted : Posted new thread in the direct support forum. That makes it the 3rd on this same issue.

Currently getting about 1/2 the upload speed I should, and if it stayed like this I wouldn't be as upset. By this evening it will be back down to 3.x or even .x if the pattern is the same.

I've left the field supervisor messages but he doesn't call me back for days.

I really do hope this is an over burdened network issue that gets worked out.
I'm still very disappointed with OOL support and service. This thread itself is proof of how long the issue is ongoing.

[att=1]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Fri, 20 Sep 2013 22:52:56 EDT

OptimumHelp posted : Chaz70:

Please post your account information in the Direct Forum so we can further assist you, please.

Thank you,
-OOLTECH

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Fri, 20 Sep 2013 10:24:40 EDT

anon posted : If you've already had multiple service calls (not just complaining here), send a polite email to Wilt. He'll probably have it fixed the next day.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Fri, 20 Sep 2013 07:24:21 EDT

Chaz70 posted : The service is just terrible. Support is non existent.
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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Fri, 20 Sep 2013 06:30:08 EDT

anon posted :

said by Jetta392:

I'm from Bridgewater (Martinsville Section) and noticed slow speeds at night. (Slow surfing and watching youTube videos etc..). Good during the day though. I think the surrounding areas are having the same network problem you are describing.

The OP is actually on a different head-end than you are.

I'm down the road from you (and on the same head-end as you), and I don't have any problems. You should request a service call. If you want to discuss your problems here, start a new thread.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 19 Sep 2013 23:15:01 EDT

anon posted :

said by Jetta392:

Chaz is experiencing problems from a known area problem. It is only affecting his area but is causing severe service problems. Mbernste is within a quarter mile of Chaz and is not having any problem. If you are having problems you should call in and report it.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 19 Sep 2013 15:22:06 EDT

Jetta392 posted : I'm from Bridgewater (Martinsville Section) and noticed slow speeds at night. (Slow surfing and watching youTube videos etc..). Good during the day though. I think the surrounding areas are having the same network problem you are describing.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 19 Sep 2013 09:20:51 EDT

Chaz70 posted : Hello mbernste. Here is my wonderful service:

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 19 Sep 2013 03:43:53 EDT

mbernste posted : It's definitely got to be something really localized as you can see from the speed test that I just took and as previously mentioned, I can see Middlesex from my bedroom window.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 18 Sep 2013 17:23:16 EDT

anon posted :

said by hobbeslover:

calling regular customer service puts you into the "Send tech out", "tech finds nothing" loop,

Perhaps the OP should email Wilt.

said by hobbeslover:

I think the magic word when you call into the call center is SRO (or something like that -- I'm getting the terminology a little wrong, it's been a while) which I think stands for special request order and that triggers a supervisor.

You could try "Shibboleet".

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 18 Sep 2013 15:51:14 EDT

hobbeslover posted : Just going to chime in here about OP's customer service experience. For the most part, I think Optimum does a great job for 95%+ of the problems a user might encounter.

Having said that, these persistent, complex problems are where Optimum really fails to properly communicate / escalate. I've had 2 times (two different houses) where I had major issues, and calling regular customer service puts you into the "Send tech out", "tech finds nothing" loop, with the occasional "Oh, we'll send outside plant out" interjection (which doesn't help).

Really, with these problems, I had to be escalated to field supervisors (and, one time, a manager). I think the magic word when you call into the call center is SRO (or something like that -- I'm getting the terminology a little wrong, it's been a while) which I think stands for special request order and that triggers a supervisor. But this isn't something that they advertise, and even when you're in contact with a supervisor, there's no real good guarantee or time frame of when things get fixed.

Having said all of that, I have Ultra 101 at two houses and they both work perfectly; so, I'm pretty satisfied with Optimum ATM and I can only hope that things work out for OP.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 18 Sep 2013 07:08:22 EDT

Chaz70 posted : This situation is no better than the 1st day I posted about having this problem.
The upload speed is very random, but it is mostly below 3.x. Not near the 25 I should be getting with Ultra50. It is not just the speed though. Searching and browsing can feel very "laggy" when the upload speeds are slow. As always the down stream is spot on.

[att=1]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 12 Sep 2013 10:18:01 EDT

EliteData posted :

said by Anon80:

said by EliteData:

what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz

Well, that would depend on the local oscillator used for the faulty device. Analog TVs may have used an IF in that frequency range.

every receiver intentionally generates a small amount of IF RF but the amount generated (extremely low) and how well the circuit is shielded would prevent unintentional interference except in the range of less than 5 feet from the device.
while it is possible a receiver connected to the cable line could "backfeed" IF RF, its not very likely that this would happen unless the receiver has a serious malfunction and/or has been intentionally tampered/modified.
--
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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 12 Sep 2013 08:54:57 EDT

Chaz70 posted : Woke up today to full speed service. It has been going well now from 6am - 9am
Despite what this thread makes it look like I don't obsess about this too much. :-)
Because of my work I routinely remote access a PC at my home and I have an IE tab open to speedtest so I check every now and then to see whats going on with the service.

Lets see if this is something fixed or if whatever is causing the interference is maybe off.
When the senior tech was at my home a while ago he put an attenuator on my modem.
He said because I have only the line coming in its "hot" and the attenuator should take my upload level away from where noise likes to be introduced.
Needless to say I did not see ant difference with the problem.

This mornings good speeds:

[att=1]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Thu, 12 Sep 2013 04:56:18 EDT

anon posted :

said by EliteData:

what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz

Well, that would depend on the local oscillator used for the faulty device. Analog TVs may have used an IF in that frequency range.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 11 Sep 2013 22:58:28 EDT

EliteData posted :

said by Anon80:

said by Thinkdiff:

In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down.

That's what I'm putting my money on.

i am betting on this too but what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz in the same Mhz frequency span width as the cable modem upstream (assuming its 6Mhz) and has to be connected directly to the cable line, assuming bucket trucks have already checked for any nearby leakage from any drops or poor connections which could act as a duplex antenna, the other likely possibility is a faulty cable modem on the same hardline service that is sending a "dead carrier" effectively "blanketing" the upstream frequencies (but that faulty modem still operates), this is more likely the issue since some people *actually* turn their cable modems off & on along with their routers on a "strip outlet" for various reasons, based on the times the issue was posted and when the issue was not happening by the OP.
the pattern seems to indicate this (based on the posts from the OP).
faulty, 8/19, 6:31am
faulty, 8/21, 5:45am
working, 8/22, 11:36am
working, 8/22, 2:58pm
faulty, 8/24, 9:53am
faulty, 8/30, 5:26am
faulty, 8/30, 6:21am
faulty, 9/5, 8:37pm
faulty, 9/6, 9:17pm
working, 9/7, 9:22am
faulty, 9/7, 4:57pm
the engineers attempting to locate the source of ingress (if thats what theyre doing) have probably not been very successful if they are not there at the "right" time which i would say is between 5am and 10am.
--
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Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 11 Sep 2013 12:28:37 EDT

ihyln posted : I had the same problem with upload speeds as the OP but in the emerson, NJ area. During the day I would get less than half of what was promised out of Ultra 101 on a business account. At night it got worse but it would only dip down into the 8-10Mbps range. I ended up switching to Fios. Good luck!

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 11 Sep 2013 09:17:57 EDT

anon posted :

said by Thinkdiff:

In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down.

That's what I'm putting my money on.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Wed, 11 Sep 2013 07:42:41 EDT

Chaz70 posted :

said by MENINBLK:

Chaz70,

I feel your pain.
I am in Yonkers, 10704 and I was grandfathered from Boost to Ultra 101.
I am seeing the 90 - 95 Mbps downloads but my uploads are still 5Mbps or less.

My Arris TM822G Modem is rebooting itself every few days and the service is less than spectacular.
In the years gone by, the service was something to brag about.
I think now that OOL has grown too fast, too soon, trying to stay ahead of FIOS.
I have been a faithful OOL customer and I'd like to stay that way
only because of the horrors I have heard from FIOS friends.
These nodes needs to be split more to carry the network congestion,
and they need to deliver on a promise.
Saying they guarantee speeds "up to" is not a promise.
It means SOMETIMES you'll see it, most times you won't...

Pete...

Thanks for the reply. I am still seeing trouble with upload speed. Sometimes speedtest shows it as low as .6
This makes remote accessing my home computer delayed, slow, and painful to use. I've talked to the supervisor of field service, while he seems like a nice , helpful person, I don't really hear him saying there is anything specific they are doing to fix this. They just don't seem to know what the issue is.

I understand the nodes may be congested but this morning I tested at somewhere near 6am and had a score of 1.7 This is a round the clock issue. I think it was Saturday or Sunday the service, up and down, was great for the better part of the day.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Tue, 10 Sep 2013 12:52:37 EDT

MENINBLK posted : Chaz70,

I feel your pain.
I am in Yonkers, 10704 and I was grandfathered from Boost to Ultra 101.
I am seeing the 90 - 95 Mbps downloads but my uploads are still 5Mbps or less.

My Arris TM822G Modem is rebooting itself every few days and the service is less than spectacular.
In the years gone by, the service was something to brag about.
I think now that OOL has grown too fast, too soon, trying to stay ahead of FIOS.
I have been a faithful OOL customer and I'd like to stay that way
only because of the horrors I have heard from FIOS friends.
These nodes needs to be split more to carry the network congestion,
and they need to deliver on a promise.
Saying they guarantee speeds "up to" is not a promise.
It means SOMETIMES you'll see it, most times you won't...

Pete...
--
VISTA - The best thing to happen to Apple!

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 07 Sep 2013 21:20:41 EDT

Thinkdiff posted : I wonder if it's just node congestion. Have you checked recently to make sure you still have two channels for upstream?

Each channel is ~27Mbps, so you only have ~54Mbps of bandwidth for everyone in your immediate area. With people getting upgraded to Ultra101 for free, plus the boost in Ultra50 upload speeds, wouldn't be hard to saturate it.

However, if that is the case, the engineers should've easily been able to see it and now they're just pulling your leg because the fix (a node split or more upload channels) will take quite awhile if it wasn't already planned.

In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down.
--
University of Southern California - Fight On!

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 07 Sep 2013 19:57:55 EDT

Chaz70 posted : This continues. I've still not heard from the supervisor, but I realize its the weekend.

This morning everything seemed to be fine. Fast Uploads. By the mid afternoon thing were slowing down and I was seeing Uploads testing between 7-8. Now it is down to the normal less than 5.

Morning vs night.

[att=1]

[att=2]

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 07 Sep 2013 14:49:43 EDT

anon posted :

said by iq100:

I read the thread. Thanks for carefully documenting what happened. Cutting ends off wires multiple times is PROOF that the proper test equipment is NOT being used.

I wonder how many times Cablevision has been to the OPs home "cutting ends off the cable" during the timeframe of the problem. He never answered that question. It's easier to keep saying "ignore anonymous posts" then to answer questions. My questions and statements are based on what the OP has said in his posts. From that I would say they were inside his home ONE time right after telling him they know it's an outside problem. Then he complained a few times that all they do is keep coming inside his home "cutting the ends of the wires". Then 2 days ago he said they came back into his home after saying they are still working on a problem in his area.

Because I haven't gotten an answer and he didn't say they cut the ends off his wire the second time I will have to add it up myself and say ONE time they came out to his home and "cut the ends off his wires".

said by iq100:

Seriously, we have allowed the Cablevision and Verizon to 'string us up'. Using publicly and privately owned property. Our streets, and our backyards. Without charging them rent for access to our homes. Like allowing a salesmen to be able to post advertisements inside your house without being charged for such access. But that was the deal we 'negotiated'. Shame on us. Time to change the contract?

Not only do you not get paid rent for access you pay them to bring the advertising to you. Stop subscribing (paying) for their services and you won't get the advertisements. As you said, money talks, and as long as people keep paying for the type of service a company provides the company will keep providing it. Which it seems is part of what you were saying.

Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

Sat, 07 Sep 2013 00:19:27 EDT

Chaz70 posted : Called the supervisor and left a message. Got no call back.
Upload is so slow sometimes speed test does not finish but hangs on the upload test.

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