http://www.dslreports.com/forum/Netflix-Rebooting-Cable-Modem-28841285 en Wed, 23 Mar 2022 15:10:39 EDT Wed, 23 Mar 2022 15:10:39 EDT http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842867
Hope they can figure it out. Sounds like something on there end or possible congestion during high peak times. Might ask about that too. Good Luck.]]> http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842867 Tue, 26 Nov 2013 15:13:23 EDT http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842641
I don't have any TV splitters; my cable line comes into the house and connects directly to the modem.

I am using an Asus RT-N16 wireless router running Tomato, but again, the router has never had any issues; it actually has almost 400 days of uptime. My internal network is accessible, only the cable modem reboots. This doesn't seem to be an issue with any of my devices, my switch, or my router.]]> http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842641 Tue, 26 Nov 2013 13:48:30 EDT http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842251
Are you using any external WiFi routers? Or just streaming with a device directly to the SB 6141 modem.

I have this same modem and haven't seen any issues with it when I had it online. I'm currently using a SB 6180. ]]> http://www.dslreports.com/forum/Re-Netflix-Rebooting-Cable-Modem-28842251 Tue, 26 Nov 2013 11:55:48 EDT http://www.dslreports.com/forum/Netflix-Rebooting-Cable-Modem-28841285
Equipment/Plan:
Motorola SB6141 cable modem
CableOne 50Mb/3Mb plan.

History:
I've been a CableOne internet subscriber since 2008 and haven't had any issues like this until this weekend. In fact, a couple years ago I had a roommate who used Netflix all the time and we never had any problems. However, this was also when I was on the 10Mb/1Mb plan on a Motorola SB5101 modem.

Issue:
On Saturday, my girlfriend began using Netflix to watch a few shows (this is the first time she has used Netflix since I upgraded my modem and connection many months ago). During either the 1st or 2nd episode, Netflix displayed the error "We're having trouble playing this title right now. Please try again later or select a different title." At first I assumed Netflix was having issues, so I just ignored it. A few minutes later my girlfriend resumed her show. But then it happened again. And again. And again.

Troubleshooting:
Finally I noticed I also lost internet connectivity on my laptop when it happened, so then I began to investigate. I quickly determined that my cable modem was offline since I could not ping 192.168.100.1. I go look at it and sure enough, it is going to through the boot cycle.

Meanwhile, my girlfriend continued watching Netflix and kept having the issue at a rate of anywhere between 2-5 times per hour. I asked her to finish the episode she was on and stop watching Netflix so I could do some more testing.

Next, I attempted to reproduce the issue by using downloading large files, watching long HD YouTube movies, etc. I downloaded/streamed for hours and could not reproduce the issue. So again, I fired up Netflix and the modem rebooted within 15 minutes.

I grabbed a copy of the modem log, which shows the following over and over (note the "cable modem reboot"):

Nov 24 2013 15:51:00 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=[Redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Nov 24 2013 15:50:18 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;
Nov 24 2013 15:50:18 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;
Nov 24 2013 15:50:17 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;
Nov 24 2013 15:46:07 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;
Nov 24 2013 15:46:07 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[Redacted];CMTS-MAC=[Redacted];CM-QOS=1.1;CM-VER=3.0;

Additional Information:
I called CableOne yesterday and had a tech come out to check it out today. I told him what was going on and then started a stream with Netflix. Sure enough, the modem reset after about 15 minutes. He checked my connection and saw what sounded like a minor issue on their side, and said he wanted to address that first. However I'm doubtful it will fix it because my service is perfect aside from Netflix rebooting my modem.

Also, I have a friend who lives about 7 houses down the street. I mentioned this problem on facebook and he is having the same issue with Netflix.

Any ideas what is going on?]]> http://www.dslreports.com/forum/Netflix-Rebooting-Cable-Modem-28841285 Mon, 25 Nov 2013 22:19:56 EDT