Topic 'Re: The Brick asks for a refund from its own customers' in forum 'Canadian Chat' - dslreports.com

Re: The Brick asks for a refund from its own customers

Sun, 29 Dec 2013 17:55:47 EDT

MaynardKrebs posted :

I agree with everything you said about that Henry's situation. :)

I'm just curious, what were the various prices and discounts involved, if the "correct" price was supposedly 99.99

Just curious for my own info, I don't know the usual prices of such things.

The Panasonic SD cards were listed at something like $19.95 for the Boxing Day sale, which was about 80% off. This was an extremely aggressive price, but they did say 'Limited Quantities", so it seemed like a legit "door crasher" price.

A couple of other sites offered the same SD card for $59.95 on the same day, also limited quantity - but since I had already place the order on Henry's site I did not buy any other SD cards that day from any other merchant.

Henry's compensatory 'offer' to me was $79.95.

Again, this was a couple years ago, and for a top-of-the-line SD card, suitable for a 8-10 frames/second 18+ megapixel camera.

Re: The Brick asks for a refund from its own customers

Sun, 29 Dec 2013 12:02:44 EDT

zod5000 posted :

said by TOPDAWG:

well if the stuff has yet to ship just cancel the orders and refund the money issue solved. I also don't buy this whole the customer was not at fault most of them damn well knew it was a bug and tried to take advantage of it.

Hell I would have too but damn sure would not get upset once my item was not shipped. Long as they returned my money back no harm no foul.

Yah that's generally what other companies do. Future Shop/Best Buy sometimes mess up their online pricing. They usually cancel all the orders and give you a $10 gift cert for your trouble. Most people ordering the item know the item is a price error.

I've never heard of a company asking for money for a price error. That's a pretty crap way to go around it. Cancel all the orders automatically and see if people feel like ordering at the proper price. It's like they're trying to keep that sales volume at regular price (which I think is a bit off).

Re: The Brick asks for a refund from its own customers

Sun, 29 Dec 2013 11:51:49 EDT

PX Eliezer1 posted : I agree with everything you said about that Henry's situation. :)

I'm just curious, what were the various prices and discounts involved, if the "correct" price was supposedly 99.99

Just curious for my own info, I don't know the usual prices of such things.

Re: The Brick asks for a refund from its own customers

Sun, 29 Dec 2013 01:56:01 EDT

Wolfie00 posted : Now that we've trashed The Brick -- and deservedly so -- I'll say that in my limited experience Henry's and Vistek are both at least reputable companies, though I don't know to what extent policy at different stores varies. I've never had any issues with either of them.

I would have escalated my dissatisfaction, though it depends on the circumstances. Obviously if you order, say, a $1999.95 lens that was accidentally listed for $1.99 and then try to whine about "deceptive pricing", good luck!! :D But when prices are believable and then the company claims a "mistake" and you've been deprived of other deals, I just would NOT let that go, as a matter of principle.

Re: The Brick asks for a refund from its own customers

Sun, 29 Dec 2013 01:25:40 EDT

MaynardKrebs posted : A few Christmases ago, Henry's had an on-line Boxing Day sale of Class 10 Panasonic SD cards.

In poking around when the sale went 'live' I found that they had the best price on these SD cards compared to other retailers, so I ordered a few. Two days later I received the following e-mail from Henry's:

We appreciate your business and we make every effort to ensure our prices are accurate. We do, however, reserve the right to advise you of any errors prior to processing your invoice. If you are not willing to accept changes on these errors we will cancel your order. We apologize for any inconvenience this may cause. The correct price for the product you have ordered is $99.99. Please contact us if you wish to place a new order at the corrected price.

I wrote Henry's back:

So what am I supposed to do now? You must have checked and re-checked your pricing, especially when posting Boxing Day/sale prices. I have to rely upon prices I see published on your website since your website is in operation 24x7.

I deliberately didn't order SDHC cards from other merchants during the Boxing Day weekend at on-sale/door-crasher prices given that I made the purchase of what I needed in good faith from Henry's. Now you're suggesting to me that I have to bear the lost opportunity cost??!!?? How do I get compensated for your error?

More than a week later, Henry's still had not responded to me.
After another prodding from me they offered the SD cards at a token discount vs. the advertised price.

I have not dealt with Henry's since, nor have most of my friends - we're taken our business to Vistek.

Compliance with any price errors @ retail in Ontario is totally VOLUNTARY and is 'governed' by »www.retailcouncil.org/me ··· accuracy and only applies to several retail sectors, and only to a maximum of $10 discount.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 22:36:18 EDT

Devanchya posted : this was a database error. Some person inputed the wrong discount and caused the issues. Basically "Pre discount" and "Post discount" entries... both were checked in the pricing system.

Simple User Error.
--
»www.codecipher.com - Marking the way to tomorrow's solutions -- Did you know that Perl is not Dead? »perlisalive.org/

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 22:12:00 EDT

TOPDAWG posted : well if the stuff has yet to ship just cancel the orders and refund the money issue solved. I also don't buy this whole the customer was not at fault most of them damn well knew it was a bug and tried to take advantage of it.

Hell I would have too but damn sure would not get upset once my item was not shipped. Long as they returned my money back no harm no foul.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 21:34:32 EDT

milnoc posted : Nah. Beta is right.

The problem is that in the rush to be first on the market, software firms are releasing new code prematurely. That's why we see so many bugs in software these days, including apps for smartphones. But if you test out the code thoroughly before releasing it, another company might beat you to the punch.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 19:53:59 EDT

PX Eliezer1 posted : Beta? Maybe alpha.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 19:10:16 EDT

shaner posted :

said by PX Eliezer1:

said by Wolfie00:

Microsoft came along with a new process called, "what the hell, it seems to work, let's ship it".

Yup.

Combined with a healthy "Our customers can beta test it for us and we'll just patch it later."
--
I'm a man, but I can change. If I have to. I guess.

»shaner38.blogspot.com/

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 18:22:46 EDT

PX Eliezer1 posted :

said by Wolfie00:

Microsoft came along with a new process called, "what the hell, it seems to work, let's ship it".

Yup.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 18:20:15 EDT

Wolfie00 posted : Well, software has always been prone to bugs, but improving software engineering and lifecycle methodologies have systematically improved reliability, which possibly reached its peak at Digital Equipment with their rigorous Phase Review process before Microsoft came along with a new process called, "what the hell, it seems to work, let's ship it". Yes, Microsoft developed their own "processes", but they were more oriented to operational management than to software engineering, and with Microsoft's dominance, I believe the industry lost their way, and software quality became an afterthought instead of a principle.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 18:04:27 EDT

PX Eliezer1 posted :

said by Wolfie00:

Many modern programmers IMHO, largely because of the Microsoft influence, have little understanding of software reliability or testing, and none at all of elegance and efficiency.

My wife's work peaked around 1990, and even back then her job was to find and fix large numbers of code mistakes, by using computer-aided software engineering tools....

Back when a 10 megahertz processor was considered lightning-fast.

So, a lot of this predates the Microsoft domination.

And of course Grace Hopper described a computer "bug" decades earlier. :)

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 17:53:19 EDT

Wolfie00 posted : Well, we're in agreement about that. :) Many modern programmers IMHO, largely because of the Microsoft influence, have little understanding of software reliability or testing, and none at all of elegance and efficiency. As I'm sure you know there has been no end of books and papers published on the subject of software reliability, mostly to no avail, apparently. One title that sticks in my mind pertains to a rather serious bug that was discovered in military air-defense software, which was in the process of being thoroughly tested and vetted against the possibility of false alarms and believed to be highly reliable in that regard. The title, "When Is the Moon an Enemy Missile?" speaks to an important object lesson in software testing.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 17:13:43 EDT

PX Eliezer1 posted :

said by Wolfie00:

As for software, while it isn't sentient and doesn't write itself, I think you underestimate the amazing incompetence of the average programmer and the remarkable scope of malfunctions over which such incompetence can wreak havoc.

No, I don't underestimate it. :)

I used to read plenty of journals from ACM-SIGSOFT (Association for Computing Machinery- Special Interest Group on Software Engineering) and saw lots of horror stories.

At least this isn't as serious as when Canadians and Americans received massive overdoses of medical radiation due to software errors.

»www.ccnr.org/fatal_dose.html
»courses.cs.vt.edu/cs3604 ··· c_1.html

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 14:27:38 EDT

Wolfie00 posted : I'm with you in believing that The Brick are acting like the discreditable organization that they are, but not with that particular reasoning. The alleged fact that the deep discounts came as a surprise at checkout, if true, puts them in a somewhat stronger position than the less tenable one of failing to honour advertised prices, though their demands may still be illegal.

As for software, while it isn't sentient and doesn't write itself, I think you underestimate the amazing incompetence of the average programmer and the remarkable scope of malfunctions over which such incompetence can wreak havoc. Yes, someone had to "do" this, but for all we know, it was something put in for testing that someone forgot to remove, or an unintended side effect of something else. "Never attribute to malice that which is adequately explained by stupidity." You generally can't go wrong with that maxim.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 13:40:30 EDT

shaner posted : No...I think somebody just didn't math right.

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 13:34:20 EDT

PX Eliezer1 posted :

said by Wolfie00:

To be fair, I think their position is that the posted prices were correct, but due to a glitch buyers got an additional 50% discount on top of that.

But that sort of glitch can't arise "de novo".

Computer code does not mutate itself.

There can be some errors that arise in systems---I know that from my wife's former career as a software engineer---but in such cases the program simply might crash.

The computer code is not sentient (yet), it wouldn't spontaneously insert some sort of subroutine to say "take the total price and multiply by 0.5 to get a new total price".

Someone had to DO that.

I wonder if they were initially going to do just that (the discount) but then somebody in highest management started screaming, and/or the sales volume was higher than they had planned....

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 02:06:45 EDT

jaberi posted : old man Comrie is chilling out in California with his son Mike and the grandchild....maybe he doesn't have facebook, or read canadian papers online...

little history on the Brick and Comrie

»www1.thebrick.com/brickb ··· d=238715

this is what an honest man Comrie is:

The five-year lawsuit ended with a $180,000 legal bill and an agreement the two companies could co-exist.

»www.bricksfinefurniture. ··· -so-good

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 01:59:08 EDT

jaberi posted : no!!....a better thing to say would be; the receipt is binding all across the nation...but a customer is always right, we shall adjust that asap. on your account....would you like cash or credit?

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 01:51:10 EDT

Kalford posted :

said by jaberi:

the price on the receipt should be legally binding, all across the nation...

lol. . .let's look at what would happen were that scenario actually the law. . . .

A guy buys several items at a store. When he gets home, he starts entering the costs of his purchases into an expense tracking application, when he notices that he was overcharged on a couple of items that should have been on sale.

He calls them up to see what can be done about getting the appropriate refund. . .

instead he gets. . . .

"Sorry sir- we would like to help you, but Jaberi made receipts legally binding. We would be breaking the law if we returned your money"

Still think your idea is a bright one? :-)

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 01:18:49 EDT

jaberi posted : the price on the receipt should be legally binding, all across the nation...
the best part is they need to speak with the customer, are they going to offer them even a better deal?

edited to add:

The Brick is now offering to affected customers 10 per cent of their affected online purchase price back as a credit toward their next purchase,

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 00:19:15 EDT

Wolfie00 posted : To be fair, I think their position is that the posted prices were correct, but due to a glitch buyers got an additional 50% discount on top of that. At least that's my reading of it. Their case would be even weaker if they had posted incorrect pricing, but sleazy companies and their weasel lawyers try to cover themselves on that as well. You can print the caveat "E&OE", but it doesn't necessarily have legal standing. They are basically just saying "we reserve the right to do whatever we want".

Re: The Brick asks for a refund from its own customers

Sat, 28 Dec 2013 00:02:46 EDT

PX Eliezer1 posted :

said by Wolfie00:

Also, many of an airline's customers are relatively sophisticated and knowledgeable about their rights; at The Brick, not so much. Considering that they are predatory at the best of times, it's no surprise that they're showing zero class in this situation.

Why is it called The Brick?

Anyway, it's almost certain that people based their decisions of what to buy, and how much to buy, based on the posted prices.

The Brick can't purport to take that back after-the-fact.

As well, if the so-called "correct" prices had been posted in advance, people may have bought at other stores instead.

This almost has some elements of "bait and switch".

In fact: It's a "bait and glitch".

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:52:26 EDT

Wolfie00 posted :

said by rogersmogers :

Delta had no choice.
New U.S. transportation regulations, aimed at truth in advertising, require airlines to honour any mistake fares offered.

Doesn't really matter. Airlines are in a very competitive business and PR has always been a high priority, so it's likely that Delta would have done this anyway. Also, many of an airline's customers are relatively sophisticated and knowledgeable about their rights; at The Brick, not so much. Considering that they are predatory at the best of times, it's no surprise that they're showing zero class in this situation.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:44:23 EDT

Wolfie00 posted :

said by PX Eliezer1:

said by Wolfie00:

It's funny that simultaneously with this there is another thread about underwear maker Hanes trying to sue a Canadian hummus maker for brand name infringement.

But underwear [could] be conflated with food. ;)

cf:
Fruit of the Loom.

I wonder if "Fruit of the Loom" is suing Apple, BlackBerry, Raspberry Pi, and Banana Republic? ;)

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:33:09 EDT

PX Eliezer1 posted :

said by rogersmogers :

Delta had no choice.

New U.S. transportation regulations, aimed at truth in advertising, require airlines to honour any mistake fares offered.

Confirmed.
»www.nytimes.com/2013/12/ ··· lta.html

Wow.

-----

Somehow I think this "Brick" company is more to blame than Delta Airlines.

If I got an airplane ticket for 10 bucks, I'd know it had to be a mistake.

Whereas the deals from "The Brick" sounded plausible as part of Christmas deals.

-----

Sidebar:

I understand that Jesus kicked the businessmen ("moneychangers") out of the temple, and so forth.

Wonder how He would feel to learn that His birthday was being used to drive commerce.

Never thought about that before.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:26:28 EDT

PX Eliezer1 posted :

said by Wolfie00:

It's funny that simultaneously with this there is another thread about underwear maker Hanes trying to sue a Canadian hummus maker for brand name infringement.

But underwear [could] be conflated with food. ;)

cf:
Fruit of the Loom.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:21:50 EDT

PX Eliezer1 posted :

said by jaberi:

reminds me of them scam movers who hold your furniture hostage, because they figured after they billed you in advance, that somehow they have undercharged you.

This is something the same in Canada and the US.

Somehow movers always find that they undercharged you, they NEVER find that they overcharged. :(

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:19:18 EDT

Kalford posted :

said by Gone:

said by loosedobbs:

My Dell or FS/BB are not charged until the ship. But this case must be different.

If the card hasn't been charged it would be fair game, but it seems that they have already done that.

According to the Brick, none of the affected customers had their cards charged . . . and no card would be charged until they had been in direct contact with the customer.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 23:09:04 EDT

jaberi posted : rogersmongers.....IMO i don't think Delta or any other airline would ask for a refund over a glitch, even if there was no regulation.. think how much they could loose.

Brick er Leon must have some type of policy, even if they don't they are the one's that stand to loose, and should simply honor it...

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 22:42:20 EDT

anon posted :

said by loosedobbs:

said by jaberi:

a glitch on Delta Air Lines' website on Thursday morning meant some fast-acting, lucky passengers booked fares as much as 90 per cent below regular ticket prices.

a round trip between New York and Los Angeles for $40 bucks.

suck it up Brick, Delta Airlines is not demanding refunds from their customers, you cheapos.

Delta chose not to demand refunds or the exact price. But they can as said on CBC. Regulation allows them to demand. That is what CBC report said.

Delta had no choice.
New U.S. transportation regulations, aimed at truth in advertising, require airlines to honour any mistake fares offered.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 22:07:58 EDT

A Lurker posted :

said by HiVolt:

Yeah their MO is obviously pray on the poor and uninformed... How shit like that is allowed is beyond me...

You think that's bad, look at the payday loan advance companies... (from their own website's fine print)

Representative example: Ontario residents who choose to borrow $300 for 14 days will be charged a total of $62.94 for credit. This is based on a fixed rate of $20.98 for each $100 borrowed. The total repayment amount will be $362.94. The representative APR will be at 546.98%. Alberta, British Columbia, and Saskatchewan residents who choose to borrow $300 for 14 days will be charged a total of $68.94 for credit. This is based on a fixed rate of $22.98 for each $100 borrowed. The total repayment about will be $368.94. The representative APR will be 599.12%.

So riddle me this, looks like Canada has usury laws that would make the above illegal, yet there are plenty of places that do this kind of lending.

»www.duhaime.org/LegalDic ··· ury.aspx

Yep, not legal, but not prosecuted.

»www.parl.gc.ca/Content/L ··· 1-e.html

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:56:57 EDT

HiVolt posted : Yeah their MO is obviously pray on the poor and uninformed... How shit like that is allowed is beyond me...
--

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:53:34 EDT

Jackorama posted : I would only use it if I knew for sure you could pay it off in the amount of time given, because you get dinged with the number of months that the time is in interest. So, if it was 6 months pay no interest and you hadn't paid off the full amount then on the 7th month you get dinged with 6 months of interest on the full amount and 1 month interest on what is owning (watch to make sure they are not charging you interest on interest either). The interest rate is usually about 29% per on store credit cards.
--
"Whenever they invent something that's moron proof, someone comes by and invents a better moron."

"Ever stop to think, and forget to start again?"

"Those of you who think you know everything are annoying those of us who do."

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:50:59 EDT

digitalfutur posted : The administrative fee on those deferred billing plans works out to about 6% annual interest. Not a bad deal if you're buying on time and don't have a line of credit, as long as you can discipline yourself to pay the full balance when due later, or the monthly payment, if applicable, on the deferred balance.
--
Logic requires one to deal with decisions that one's ego will not permit.
All that is necessary for the triumph of evil is that good men do nothing - Edmund Burke.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:42:06 EDT

pegcitynet posted : There's probably an escape clause in their contract. If I were a consumer who made the purchase, and they refused to deliver on the product, I'd definitely sue. Especially if I was in Quebec with the protections of the LPC.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:26:28 EDT

HiVolt posted :

said by Gone:

Quebec is the one province that doesn't allow this kind of BS. I don't know why other provinces haven't caught on.

For all of Quebec's other issues, I really like how they stand up for people with their consumer protection laws...
--

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 21:02:54 EDT

Thane_Bitter posted : They are one very small notch above those rent to own (eventually) outfits - buy now and pay, pay, pay three or four times over.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:58:25 EDT

Wolfie00 posted : IOW, the scam is rigged to maximize the opportunity to gouge the customer with outrageous fees.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:58:23 EDT

Gone posted :

said by loosedobbs:

My Dell or FS/BB are not charged until the ship. But this case must be different.

If the card hasn't been charged it would be fair game, but it seems that they have already done that. By billing the customer and taking their money, they've sort of shot themselves in the foot when it comes to any claims about the sale not being finalized.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:55:34 EDT

Gone posted :

said by Jackorama:

Quebec is the one province that doesn't allow this kind of BS. I don't know why other provinces haven't caught on.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:54:21 EDT

DKS posted : The Brick is also owned by Leon's.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:42:30 EDT

jaberi posted : Jackorama, i thought it was such a great deal and planned on getting some stuff (no $ now)....so i figured that would give me time to save up..

no way in hell now after i read your well explained post...thanks for sharing that!

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:41:39 EDT

loosedobbs posted :

said by jaberi:

there were similar errors made before with some airlines, however they all honored it...i can't ever recall any airline demanding refunds from the consumers

I know and that is what the PR job is. Companies choose not to demand it.

said by Gone:

said by Wolfie00:

This is not only bad PR, it's outright illegal in Quebec and probably many other jurisdictions.

The credit cards have been billed but the items haven't shipped. The Brick is now technically holding goods that have already been purchased and paid for hostage until the customer pays more. The Brick is putting themselves into a rather precarious situation regardless of whatever disclaimers they may claim to have on their website because they've already taken the customers' money.

My Dell or FS/BB are not charged until the ship. But this case must be different.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:36:31 EDT

Wolfie00 posted : It's funny that simultaneously with this there is another thread about underwear maker Hanes trying to sue a Canadian hummus maker for brand name infringement. Brings to mind Dave Barry's theory that there is something about exposure to executive office furniture that makes people go brain-dead and become really, really stupid. Many of them are paid millions to make these kinds of decisions. :D

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:36:11 EDT

jaberi posted : reminds me of them scam movers who hold your furniture hostage, because they figured after they billed you in advance, that somehow they have undercharged you.

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:35:06 EDT

Jackorama posted :

said by jaberi:

said by Wolfie00:

I believe that The Brick is also the place that gouges their poorest customers with outrageous fees on "don't pay until ..." scams. Not exactly known for their sales ethics. This is not only bad PR, it's outright illegal in Quebec and probably many other jurisdictions.

are you saying buy now don't pay until later is not in the customers best interest?

Only if you can pay it off in full before the later date, otherwise you are dinged with full interest costs, administrations costs, etc. Even if you had $1 left owing when the later date arrives they'll charge you the interest on the full purchase amount, not what is left owing. Also, you usually have to get their store credit card to buy now pay later.

And they do this sneaky thing about not letting you know what is left owing if you are trying to pay it in full before the later date if the date they send out the bill hasn't arrived. My father was finishing paying off something he got and forgot to bring the paper he had written it down on. He had to guess the amount and it ended up being $15 more then what he needed to pay. The $15 is then tied up on the store credit card, they won't refund you it.
--
"Whenever they invent something that's moron proof, someone comes by and invents a better moron."

"Ever stop to think, and forget to start again?"

"Those of you who think you know everything are annoying those of us who do."

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:30:44 EDT

jaberi posted : there were similar errors made before with some airlines, however they all honored it...i can't ever recall any airline demanding refunds from the consumers

Re: The Brick asks for a refund from its own customers

Fri, 27 Dec 2013 20:27:56 EDT

Gone posted :

said by Wolfie00:

This is not only bad PR, it's outright illegal in Quebec and probably many other jurisdictions.