Comcast: No, We're Not Forcing Users to Rent Modems → Re: So then...

I could say the same for business class support. Over the last year and a half, it seems that IQ's there have also fallen sharply. Over simple calls to see if there is an issue in the area, they seemed to feel compelled to go with the script. Then I found the page on their site... Its about as useful as an idiot light on the dash. It say's there's an issue, but nothing else. Some of us tech savvy and many who are not, would probably appreciate better communication from CC on outages and known issues that will require some time to correct (over 8 hours in this case).

on one of my business connections i was having constant issues fixed by reseting the gateway(supplied by comcast). the first call tech could not find any problems said it must be problem with my computers. second visit tech identified i had been given a defective gateway and replaced it. no more problems. comcast charged me $100 for the first visit. still disputing it, my biggest complaint of all is that every time i call to follow up i have to start over from the beginning again.