said by emjayef:....my main gripe with Anveo is that they have never responded to an email or support ticket so far. The only contact I ever had was a snarky remark made to one of my posts when I made a mistake in my testing of a problem, but the mistake was not the cause of the problem. The problem itself was ignored....
I'm assuming that we're talking about adequate time for them to respond to an e-mail or support ticket, such as maybe 2 business days (hopefully much less) for a routine matter.
If that is the case, then I absolutely hate to hear stories like that. It's bad for the larger provider community.
A provider may sometimes not be able to solve a particular problem, or it may not have a specific feature or capability that a customer wants, but AT LEAST the courtesy of a response is owed.
There are many VoSP out there who do value your business, and a partial list would include CallCentric (my primary provider), FutureNine, FlowRoute, Acrovoice, CallWithUs, and Voip.MS. A partial list, as noted.
Even Mayor Indbur III, who had presided over the Foundation's catastrophic fall to the Mule, had done something. He had [at least] collapsed.
---Foundation's Edge
And [AT LEAST] a business owes you a response to an inquiry, even if you are not a big customer.
