W.O.W. → Ultra and Internet Issues (Southeast Michigan)

Had the Ultra package installed about 3 weeks ago.
Have had nothing but horrendous internet issues since.
Many calls to tech support and 3 tech visits later nothing fixed.
In a nutshell
Have a static WAN IP assigned to WAN Port of Gateway (done by WOW)
Cisco RV042 v3 router WAN side connected to Gateway LAN using a static LAN IP (192.168.0.254)
2 media players
Everyday internet slows down or goes out, a reset of the gateway will restore functionality.

Setup a network monitoring app to ping every minute/32 bytes:
1. www.google.com
2. MediaPlayerFamilyRoom
3. MediaPlayerKitchen
4. WAN Port Cisco (LAN of Gateway)
5. Knology Router

As the report will demonstrate there is issues on the WAN side of the Arris gateway.
99.9% of any timeouts on the LAN side of the Gateway are due to having to reset the Gateway to regain satisfactory internet connectivity or periods of troubleshooting.

Last information I was given is that “maintenance” will be dispatched to check Pole and such…

Just about ready to pull the plug and go back to standard HD receiver.
Attached the report I sent to Tech Support.

The Ultra TV gateway, at least from the posts I've seen on this msg board the last couple years, is a known pos. Your issues aren't too surprising. That said, aren't you doing double nat using the RV042?

Sorry, forgot to state that I have the RV042 in the DMZ of the Gateway.
Yes seems that the Arris gateway is pos, great idea just hasn't been refined yet. Really to bad they don't engineer it with an option to separate internet and multimedia LANs. Or at least put the gateway into bridge mode.

What's the point of the 2nd router? And do you see problems without it? The Ultra gateway may not be the ideal thing, but if it isn't giving reliable internet connectivity it is something broken, not a design issue (except maybe wifi...).