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SteveFitz1
join:2004-01-24
Tyler, TX

SteveFitz1

Member

[Speed] 100% Packet Loss

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I'm experiencing 100% packet loss when using PingPlotter to any website. I've attached a sample to one site here.

SDL3Tech, I'll PM you my MAC address and IP address.

Thanks,

Steve

moldypickle
Premium Member
join:2009-01-04
Haughton, LA

moldypickle

Premium Member

You don't actually have any packet loss. Packet loss is only realized if you have loss at the destination. Being that you don't, all the hops in between are simply ignoring your ping request basically.
SteveFitz1
join:2004-01-24
Tyler, TX

SteveFitz1

Member

Why then are all the intermediate hops ignoring my ping requests? I get the same results whether I run PingPlotter to google.com or suddenlink.com.

Steve
SteveFitz1

SteveFitz1

Member

I've found the source of the "packet loss". I recently installed Bitdefender Total Security. By default, it sets up the firewall to block all incoming ICMP requests. When I changed the setting from Deny to Allow, PingPlotter once again showed information for each of the hops along the route.

Steve

SDL L3Tech
join:2011-06-07
Tyler, TX

SDL L3Tech

Member

As moldypickle stated, you're not having any actual packet-loss since you have 0 packet-loss to your destination. In my experience, what you're seeing is caused by a firewall blocking some of the trace packets. As a test, try bypassing your router and connect your computer directly to your cable modem and perform another trace.
SteveFitz1
join:2004-01-24
Tyler, TX

SteveFitz1

Member

SDL L3Tech,

As I mentioned in my reply just above yours, I discovered the problem was being caused by the Firewall within Bitdefender blocking all incoming ICMP requests.

Steve