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just got Internet- no luck getting AT&T to help add TV at new customer priceSo I got Uverse Internet installed about 20 days ago. I'm very pleased with it so far. I'm willing to give TV a shot, however, no one is willing to give me the offer I see online for new customers (u300, 2 TVs hooked up, HD service, 18mpbs Internet for $97 before taxes). I have chatted with 3 reps, called retention a couple of times, and no one is budging. Unbelievable! I'm not trying to make some "steal of a deal". I simply want the new customer offer that I see online. I haven't even finished my 30 days yet.
Any ideas on how to get this done?
Thanks! |
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my thoughts
Anon
2014-Aug-17 10:33 am
As this is after initial install, adding equipment is a $99 service call, non waived, most offend associated with customer wanting to add another receiver.
At issue is your an existing customer, RETENTION group is the desired contact.
May have to threat to cancel or just cancel and sign up as new customer with complete new install.
As your an internet only install, did you have to buy the RG? A 3600 or 5031 for $100, with IPTV service would receive a new LEASED ($7 per month) RG.
If your RG is the 510, non VDSL.... Is IPTV service available at your address. If not, then a different story. |
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said by my thoughts :As your an internet only install, did you have to buy the RG? A 3600 or 5031 for $100, with IPTV service would receive a new LEASED ($7 per month) RG.
If your RG is the 510, non VDSL.... Is IPTV service available at your address. If not, then a different story. Thanks for the reply. Sorry I do not know any of the technical terms you are asking about. I already did threaten to cancel. I really didn't want to though. They just kept saying, "Sorry, that's the best we can do for you." |
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quisp65
join:2003-05-03
San Diego, CA |
to maverick226
It might be written in the rules that they can't at this point. I'm sure they have some criteria of what they can and cannot offer. I wouldn't be surprised if offering new subscriber rates to existing customers was one of the rules and the bureaucracy didn't go enough into thinking into exceptions to allow them wiggle room.
But who knows... maybe they called your bluff on canceling. |
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to maverick226
I'm also an internet only u-verse customer and about once a month I get an offer for tv at a discounted price. Browsing through my old emails they seem to always be along these lines (I've had U-verse about 9 months), unfortunately it doesn't sound quite as good as yours, but still not bad:
"We'd like to tell you about a special offer that's just for U-verse High Speed Internet customers like you.
Right now you can get an exclusive $150 AT&T Visa® Reward Card and U-verse TV for $29 a month for 12 months.1 And for a limited time, you can get an additional $100 Reward Card only when you order online.2 (Other charges apply. New Wi-Fi gateway may be required.)"
So if all else fails, I bet you'll ultimately start getting offers like these on a regular basis and you can try it then. |
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said by tabernak4:So if all else fails, I bet you'll ultimately start getting offers like these on a regular basis and you can try it then Thanks--I'll be on the lookout fr them. Also thinking about giving Dish a shot! |
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to tabernak4
said by tabernak4: I'm also an internet only u-verse customer and about once a month I get an offer for tv at a discounted price. Only once a month? I get stuff EVERY WEEK! They are pushing the TV hard here. There is also a place on the website if you look for "offers for existing customers" |
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to maverick226
Sounds like the deal is likely $104/mo with the $7/mo modem rental fee. |
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my thoughts
Anon
2014-Aug-18 4:01 pm
Add another $2.99 for local broadcast fee along with HSIA fee of $7 bring the $97 total to $107 before taxes and possible franchise fee (our area 5.60) expect total bill to be $115-$120. |
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said by my thoughts :Add another $2.99 for local broadcast fee along with HSIA fee of $7 bring the $97 total to $107 before taxes and possible franchise fee (our area 5.60) expect total bill to be $115-$120. Thanks--that still isn't saving me much. I'm paying about $45 for Uverse 18mbps and about $85 for DTV. Figured Uverse bundle would have been cheaper. Leaning towards DISH if DirecTV does not want to offer me anything good. |
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said by maverick226:said by my thoughts :Add another $2.99 for local broadcast fee along with HSIA fee of $7 bring the $97 total to $107 before taxes and possible franchise fee (our area 5.60) expect total bill to be $115-$120. Thanks--that still isn't saving me much. I'm paying about $45 for Uverse 18mbps and about $85 for DTV. Figured Uverse bundle would have been cheaper. Leaning towards DISH if DirecTV does not want to offer me anything good. If you have HD and want to continue it you probably don't want Uverse TV. The HD PQ is horrible compared to DirecTV or Dish. |
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said by ram1220:If you have HD and want to continue it you probably don't want Uverse TV. The HD PQ is horrible compared to DirecTV or Dish. Thanks, good to know. I've heard Uverse was worse in terms of PQ, but if it wasn't much worse I could live with it IF the price was much cheaper. So is DTV better than DISH in terms of PQ? |
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to ram1220
said by ram1220:said by maverick226:said by my thoughts :Add another $2.99 for local broadcast fee along with HSIA fee of $7 bring the $97 total to $107 before taxes and possible franchise fee (our area 5.60) expect total bill to be $115-$120. Thanks--that still isn't saving me much. I'm paying about $45 for Uverse 18mbps and about $85 for DTV. Figured Uverse bundle would have been cheaper. Leaning towards DISH if DirecTV does not want to offer me anything good. If you have HD and want to continue it you probably don't want Uverse TV. The HD PQ is horrible compared to DirecTV or Dish. How does Uverse PQ compare to the cable company HD (Comcast, Brighthouse, Time Warner, etc)? |
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to maverick226
said by maverick226:said by ram1220:If you have HD and want to continue it you probably don't want Uverse TV. The HD PQ is horrible compared to DirecTV or Dish. Thanks, good to know. I've heard Uverse was worse in terms of PQ, but if it wasn't much worse I could live with it IF the price was much cheaper. So is DTV better than DISH in terms of PQ? One of my brothers has Dish. My other brother still has Uverse. I think DirecTV HD looks better than Dish HD. But not by much. Uverse HD is worse then DTV or Dish. I have never had cable HD so I can't compare. |
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 jtudor
MVM
join:2002-12-07
Morganton, NC |
to maverick226
uVerse is only 720p where DTV is 1080p. Makes a big difference. I think DTV is much better than Dish and DTV also has some channels that uVerse does not offer. |
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Rangersfan
Anon
2014-Aug-20 11:24 pm
said by jtudor:uVerse is only 720p where DTV is 1080p. Neither of your statements are true. What is your source for making those statements? |
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 rolandeCertifiable
MVM,
join:2002-05-24
Dallas, TX ·AT&T U-Verse
ARRIS BGW210-700
Cisco Meraki MR42
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said by Rangersfan :Neither of your statements are true. What is your source for making those statements? The problem is that there is no real terminology that can easily identify what people are trying to say when it comes to differences in perceived quality of HD picture. Marketing has completely ruined it for everyone by choosing picture resolution as the basis for HD quality. People are not stupid and can see the difference between a DTV HD broadcast and what U-verse calls a 1080i/p picture. They just know that DTV looks better and they believe it must be a difference in the resolution because that is what the industry marketing has told them. The real issue is that the baseline quality of a 720p picture on U-verse is not the same as a 1080i/p picture at the same 5.7Mbps bitrate. 720p on U-verse using H.264 is about as close to a DTV MPEG-2 HD picture you can get. U-verse would need to nearly double the stream bitrate for 1080p using H.264 to match the quality of a DTV MPEG-2 broadcast in 1080p. |
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v6movement
Anon
2014-Aug-26 9:35 pm
said by rolande:The real issue is that the baseline quality of a 720p picture on U-verse is not the same as a 1080i/p picture at the same 5.7Mbps bitrate. Yes, the 720p picture would be of a higher quality. 5.7Mbps is a somewhat low bitrate for an HD stream whether 720p or 1080i/p. said by rolande:U-verse would need to nearly double the stream bitrate for 1080p using H.264 to match the quality of a DTV MPEG-2 broadcast in 1080p. But U-Verse with MPEG-4 AVC would still be utilizing quite a bit less capacity than the MPEG-2 stream would be. IPTV is great. The limiting factor is the restricted access platform (VDSL2) and how it hasn't even been pushed to its full potential. |
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rolandeCertifiable
MVM,
join:2002-05-24
Dallas, TX ·AT&T U-Verse
ARRIS BGW210-700
Cisco Meraki MR42
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said by v6movement :5.7Mbps is a somewhat low bitrate for an HD stream whether 720p or 1080i/p. I actually found a Thesis paper that was done by a graduate student that showed the relationship between MPEG-2 and H.264 quality and the bitrate depending on picture resolution etc. He studied it across at least 15-20 different types of video clips. He used 2 different objective measurements on picture quality related to individual picture frame noise. Based on his measurements the sweetspot for 720p resolution picture using H.264 was right in 5-6Mbps bitrate range, as compared to 10-11Mbps for MPEG-2. For 1080i/p the bitrate had to be in the 10-11Mbps range to be equivalent to the typical picture quality of an MPEG-2 stream in the 15-19.38Mbps range which is what is normal for OTA ATSC broadcasts. So, for 720p picture resolution, AT&T can already deliver right in the sweetspot. The problem is they are about half the bitrate they need to be for 1080i/p quality comparable to an OTA ATSC broadcast. |
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