Rants, Raves, and Praise → Re: ATT Uverse scam

Then rant on. Good luck.

Because that demand is an attempt to devolve the argument into techno-babble and misdirect readers, and you are implying that I am lying about the connection speeds. Why dont you read the thread thoroughly.

The necessary information has been posted.

Wow just wow. You dont wish to troubleshoot, you just make wild claims and wont even provide basic info.

IMO this needs to be closed

I've read the thread thoroughly and it is obvious that the necessary information has not been posted. You can rant all you want but if you want help then you need to post the needed information.

As far as misdirecting readers -- the OP has done a great job of that.

What exactly do you expect readers of this forum to do for you?

You will not answer questions put to you. So why should anyone bother with whatever seems to be your problem? This is essentially a social forum; people will offer any assistance they might be able to, but no-one is under any obligation to do so. People who seem willing to help ask for clarifying data, and your response is to insult them.

So, my other question is, why do you now expect any reader of this forum to help you?

(Me, I just wandered into this track-wreck of a thread yesterday, and think it fine amusement).

Why is it that people can't figure out that the OP doesn't want help. Pay attention to what forum this is in - it's in RANTS for a reason.
So - let him rant. If he wanted help he'd have had a different attitude and the thread wouldn't have been moved from an ATT forum in the first place.

Did you order the 24mbs package or are you on the 768kbps package complaining your not getting the upto speeds? If your on the 768kbps Then you are getting what you paid for. Even if you were on the vrad your throughput would still not be any higher because that is what you are paying for. I have no doubt the att technicians told you that in order to receive those speeds, yes you would have to be on the vrad. If you would tell us what your paying for then you would put a lot of questions to rest.

What steps must an ATT user take to ensure he is connected to the VRAD?

This is not a question directed at getting more techno-babble. This is a question directed at ATT internal procedures.

Order U-Verse TV.

Order this, order that, the salespersons answer. Not responsive to my question.

The only way to ensure this is to order a service that can only be provisioned from a VRAD, such as U-Verse TV

That is a false statement. You are not credible.

I think that this can be applied to you as well for 2 reasons

1. You didn't realize that you were paying $41 for the slowest internet speed per month and you decided to rant here innocently in the U-Verse forum until a moderator appropriately put it here.
2. With 6 pages so far to resolve a simple customer problem, I can understand WHY they are not "credible".

You still haven't given us (Slaves of AT&T) the data required to stop this forum from lasting forever it seems.

1. Listen to people that have experience in the telecommunications world.
2. Cancel AT&T if you DON'T like their service. You have EVERY right to do so.
3. Check your bill if you're getting the right service (unless if you're one of those people who use Paperless billing and AutoPay.)
4. Our "Techno-Babble" would actually resolve your problem. Why did you get a whitebox then if you're gonna talk about "Techno-babble" all the time?1. Have you not noticed that this is a user forum?
2. AT&T would NEVER give out their "internal procedures" to the average person unless if the person in question actually works for AT&T and posts in here.

No, pretty much if you're a customer that's the procedure. If there's a DSLAM close enough to support your purchased speed (1500ft is more than close enough for the 1.5mbps package you're paying for, or the 768k profile it appears you are on -- you still need to call AT&T on that bit and get it resolved), that's where they'll put you unless you are a U-Verse TV customer, in which case, you *must* be served from VRAD.

Why is this? Well, to ensure there is room for new U-Verse TV customers and customers buying speeds that can't be served from a DSLAM without having to shuffle customers who should have been put on the DSLAM in the first place off of the VRAD.

And that, my friend, is why you're on the DSLAM. If you want to be on the VRAD, order something over 24mbps (which is the fastest they'll serve fro ma DSLAM at any distance) or order U-Verse TV (which they can't serve from a DSLAM).

Otherwise, the DSLAM is adequate to service your line and is *absolutely* where you belong.

Here are the *actual*, real-life, "argue them all you want but this is reality and arguing wont change a thing" facts for you: being on the DSLAM versus the VRAD has no effect on your speed, given the package you are paying for. Your issue is cause by one or more of the following:
1) A complete misunderstanding of the technology you are using
2) Willful ignorance (likely because you refuse to listen to the people here who are trying to help you)
3) A line issue between the DLSAM and demac (AT&T's problem)
4) A line issue between the demarc and your RG (your problem)
5) Incorrect provisioning (this seems likely since $41 should get you 1.5mbps and your line is behaving as though ti's provisioned for 768kbps)

The solution to #1 is to read this thread again and actually listen to what people here are telling you, because mot of it is good info; unless, of course, #2 is the problem; in that case, you're beyond help already. For #3 or #4, have a tech come out and find the issue *without* mentioning DSLAM vs VRAD to them or ranting about shit; just let them do their job and track it down. Most likely, though, your problem is #5, and you can resolve that with a simple phone call to AT&T, wherein you ask them what plan you are on, confirm that your RG has been provisioned with the correct profile, and, most importantly, ignore the DSLAM vs VRAD argument, because it is completely irrelevant below 18-24mbps at 1500ft.

If you really and truly want to be on the VRAD, as though you think it actually makes any difference, then I can offer you advice for that (as I've already done), as well as what seems to be a secondary problem (you thinking you should be getting ~25mbps): subscribe to something faster. They don't serve anything faster than 24mbps from the DSLAM (so your repeated claim of "up to 25mbps" is bunk to begin with), and their next step up, I believe, is 32mbps, which would automatically mean you'd be moved to the VRAD. AND!! Guess what!! You'd bet *better* than 25mbps speeds!

However, right now, you're paying for 1.5mbps, at the most. You're not getting that, but you also haven't confirmed that you're paying for anything more than the 768kbps you *are* getting. If you are paying for 1.5mbps, then call AT&T. I'll say it again, your RG is probably provisioned for the wrong profile; they can fix that over the phone, if you don't go out of your way to point them at every other problem you think you have but really don't and just let them do their job.

How many people have asked what speed you're paying for? Is that techno-babble to you?

I've seen a few people (myself included) suggest calling AT&T and asking what package you're subscribed to, since that seems the most likely cause for your speed woes. Is that too technical for you?

If it is, I question how you found this site and figured out how to post in the fist place; or how you ever ordered DSL, for that matter.

I specifically asked for no techno-babble. Because I know the techno-babble is being used to misdirect readers and I. Please stop. If you cannot contribute with a relevant answer to my question, spamming the thread with paragraphs if irrelevant stuff is not helpful.

Are you an AT&T employee trying to bury my question?

I've given you nothing but relevant and correct answers. Back to willful ignorance as the cause of your issue, my friend. Sorry about that.

I think that you're contributing a lot of good answers.

@MikeSactoCA (Are you in California?)
I think I should tell you this.

NOT posting your statistics from your modem and promoting that we the people here are big whores working for AT&T is not helpful either.

@ramsaso: I have tried to give you the benefit of the doubt. However, it appears you are involved in phreaking and hacking, not the kind of person I want to communicate with.

Thanks for looking me up on BinRev but i don't think that is the point.

Even if I am involved in "legal" phreaking and hacking, at least I understand what people like BronsCon are talking about.

You really are hopeless. Sorry. Just.... do what you want.

Why should I care (or others) about your plight if all you're gonna do is post accusations of us talking Techno-Babble when clearly this is a website related to Networks, Telecommunications and to Computers and Electronics.

EDIT: Do you know what "Phreaking" is? If so, that must mean that you don't care about anyone's terminology about technology then.

(Mods: Please close this thread. This "rant" has gone too far (and long).

Here's a tip: Most people who actually know this stuff are involved in that stuff. Why? Because that's how you learn it.

AT&T is required only to connect you to their network in such a manner as to get the service for which you pay. If you have the 768 package they are meeting that. Even that is not really a requirement, as legally they are not obligated to provide a minimum service level on non-regulated services.

Why do you think you are entitled to be connected to the vrad. If att is providing the service you ordered, ie..the speed package not the technology used to get it there. Then what is the problem? How do you feel you have the right to micro manage a Service Provider methods of delivery? As previously stated if you want on the vrad then order a service that would warrant it, otherwise deal with it. if you bought a pinto don't expect a Ferrari.

You are not getting "techno-babble" and it is not being used to misdirect anyone.

Because ATT technicians say that is where I have to be connected to get the service I am paying for.They are providing the service I ordered. ATT technicians confirm this to me during their testing.I have ordered a service that warrants it.I ordered a Buick and got a Yugo.

line should read:

They are not providing the service I ordered. ATT technicians confirm this to me during their testing.

So far you have ignored request to provide us with the details of the service you are subscribed to. The techno-babble screen shot you refuse to provide would have told us your sync rate. A simple call to AT&T would tell you what service AT&T has you on.

BIG HINT, for what you pay, it's no more than 1.5Mbps.

BIG HINT I see the deceit in your post "no more than" This is why I don't play your techno-babble games.You are deliberately ignoring what I post. Don't bother.