Topic 'Re: Constant outages in Ohio' in forum 'W.O.W.' - dslreports.com

Re: Constant outages in Ohio

Wed, 22 Oct 2014 15:14:59 EDT

an3951 posted : One tool I use to help see if problems are more widespread is a website »downdetector.com/status/wow. The website keeps track of all the major carriers so if you are thinking of switching you may wish to keep track of how many problems the other carriers are having before you switch.

Re: Constant outages in Ohio

Wed, 22 Oct 2014 11:57:27 EDT

hoehneb posted : I'm having Similar ISP (no cable) issues here in Columbus. I get total packet loss for a few seconds quite frequently in the evening. This makes gaming and streaming quite frustrating. I have to "reset" Netflix after a wait, or end up losing whatever game I'm in the middle of, if that's what I'm doing.

About six months ago, I called WOW and the guy had me reboot my modem and wi-fi router by unplugging it from the power, waiting 30 seconds, and plugging it back in. I've tried that on numerous occasions, but the problem doesn't go away.

I called back.

The second person had me test the line speed with an online test, which came out fine (roughly 15 down 2 up, 40ms latency- what I pay for), of course. The problem is not, as I explained, the speed or the normal latency, it's the intermittent total drop out of the service for a few seconds. The guy on the help line didn't seem to understand this.

To confirm that I wasn't just hallucinating, I downloaded a trial version of PingPlotter and let it run for several days. It showed a spike in packet loss around "prime time" (i.e. evening hours between about 8 p.m. and Midnight every day) and relatively clean service the rest of the day.

I'm about ready to switch ISPs but I'm not sure what my best alternative in my neck of the woods is.

Does anyone have any suggestions before I do so. I'm not a super-techie, but I can follow non-jargony instructions pretty well.

Re: Constant outages in Ohio

Tue, 21 Oct 2014 16:15:54 EDT

an3951 posted : Maybe that is why they are already intercepting traffic flowing to most of the popular websites regardless of what DNS server is used. What I find interesting is if sites like united.com are serving their ads and WOW starts injecting their own ads wouldn't that be illegal unless United Airlines contracts with WOW to altar their site? Seems underhanded and dirty to me.

Re: Constant outages in Ohio

Tue, 21 Oct 2014 13:35:04 EDT

RootWyrm posted :

said by jsehlms:

Dan, does the reset remove all firewall settings? I'd had to have to enter all 30 some firewall entries again..

This is ridiculous I have to have a secondary ISP setup because WOW can't figure out their network.

Get used to it, because it's only going to get worse. Looks like they've apparently decided they're going to deploy NebuAd or a workalike and more back in their network come hell, high water, or lawsuits. They're already fully aware that their 'DNS' is nothing more than an scam run by a criminal enterprise, and haven't changed it.

I was wondering why they went with CPU overkill on the MX's. Yeah, ain't so much overkill when you factor in using AppSpace to do DPI and likely a lot more than that.

Re: Constant outages in Ohio

Tue, 21 Oct 2014 11:15:38 EDT

Just_Dan posted :

said by jsehlms:

Dan, does the reset remove all firewall settings? I'd had to have to enter all 30 some firewall entries again..

Doing a quick reset will not affect any router settings of the device. Just make sure you don't hold down the reset button for more than a second, holding down the reset button too long could result in loss of router config settings.

Re: Constant outages in Ohio

Mon, 20 Oct 2014 22:50:53 EDT

jsehlms posted : Dan, does the reset remove all firewall settings? I'd had to have to enter all 30 some firewall entries again..

This is ridiculous I have to have a secondary ISP setup because WOW can't figure out their network.

Re: Constant outages in Ohio

Fri, 10 Oct 2014 21:40:35 EDT

paule123 posted :

said by imdabes :

Well despite seeing this thread I have WOW scheduled to do an installation tomorrow. I am paying $65/mo for 50/5 with Time Warner and WOW is offering the same speeds for $50 a month.

That's an intro price. I've been paying $92/mo for 50/5 with WOW, always have, never got a deal. I've seen the 50% off promo prices in the mail recently and it kinda pisses me off.

Time for me to call WOW and threaten to cancel, to see if I can get the promo rate. Sigh...

Re: Constant outages in Ohio

Fri, 10 Oct 2014 20:13:57 EDT

gene32 posted : A little while ago, my connection went dead. Traced it back to WOW's DNS servers. Put 8.8.8.8 and 8.8.4.4 in and presto, internet came back. It really is a little frustrating for WOW to _continuously_ have these weird network problems. I ditched Ultra TV (watch for my, soon to be typed up, cord cutting post) and am using my own cable modem.

Re: Constant outages in Ohio

Thu, 09 Oct 2014 22:29:06 EDT

slyphoxj posted :

said by imdabes :

Well despite seeing this thread I have WOW scheduled to do an installation tomorrow. I am paying $65/mo for 50/5 with Time Warner and WOW is offering the same speeds for $50 a month. I have had issues with Time Warner for the past few weeks; the most egregious thereof is Twitch.tv being practically unusable during peak hours. In fact based on my modem log I've had disconnects almost every other day; modem uptime is presently 1 day 13hrs. Reboots have been logged on the 7th, 5th, 3rd, and September 30th, just at a glance. Modem in question is a Motorola SB6141. Router is an ASUS N66U. I've been using the bandwidth monitoring when Twitch wasn't working to make sure no one was hogging the bandwidth (they weren't).

Well if I'm going to get crappy performance I can at least pay $15 a month less for it. I'll report back if I have any issues with WOW vs TWC.

Did you check to see if your signals are OK (no less than 35 SNR and between -5 and +5 power level on all downstream channels, 49 or less upstream power on all upstream channels, uncorrectable and correctable codewords should be just a small fraction of the total number of codewords)? There should be no more than 2 splitters between the drop line outside and your modem. Are all connections tight (should be wrench tight on all splitters and barrels)? Does your ground block outside look OK?

But if you have an intermittent signal issues, that could be a real bear to track down :(.

Re: Constant outages in Ohio

Thu, 09 Oct 2014 21:45:23 EDT

an3951 posted : Well it looks like WOW is back to high packet loss which makes using the internet nearly impossible. It really sucks that I need to pay for a backup ISP on top of paying $100 to WOW but I guess that is becoming the new norm.

Re: Constant outages in Ohio

Thu, 09 Oct 2014 20:06:14 EDT

anon posted : Well despite seeing this thread I have WOW scheduled to do an installation tomorrow. I am paying $65/mo for 50/5 with Time Warner and WOW is offering the same speeds for $50 a month. I have had issues with Time Warner for the past few weeks; the most egregious thereof is Twitch.tv being practically unusable during peak hours. In fact based on my modem log I've had disconnects almost every other day; modem uptime is presently 1 day 13hrs. Reboots have been logged on the 7th, 5th, 3rd, and September 30th, just at a glance. Modem in question is a Motorola SB6141. Router is an ASUS N66U. I've been using the bandwidth monitoring when Twitch wasn't working to make sure no one was hogging the bandwidth (they weren't).

Well if I'm going to get crappy performance I can at least pay $15 a month less for it. I'll report back if I have any issues with WOW vs TWC.

Re: Constant outages in Ohio

Thu, 09 Oct 2014 18:59:37 EDT

anon posted : resetting fixes it

Re: Constant outages in Ohio

Wed, 08 Oct 2014 11:00:36 EDT

arbeleg posted : I had tried unplugging power and rebooting the modem over the weekend with no success. I then followed WOW_Dan's instructions to press the reset button, and it worked! I was able to browse to all of the websites listed in this thread, most (all?) of which were unreachable for me before. And have had no problems since.

TL;DR: Resetting the cable modem is not the same as rebooting or power cycling. Try using the reset button on the back of the modem.

Re: Constant outages in Ohio

Tue, 07 Oct 2014 21:00:46 EDT

anon posted : Reboot or totally reset

Re: Constant outages in Ohio

Mon, 06 Oct 2014 12:49:02 EDT

kpossible posted :

Are rebooting, resetting and power cycling all the same thing? If not, could someone please clarify? Thanks.

BTW - I haven't been having issues for a few days.
--
My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."

Re: Constant outages in Ohio

Mon, 06 Oct 2014 11:08:02 EDT

paule123 posted : A friend of mine (also in Shaker but on a slightly different subnet) has WOW internet+phone on the Arris TM502G. She had complained of the sites not working for a few days now, but I sort of blew it off until it started happening at my house.
I was at her house on Sunday, cycled power on her modem, and the problem of not reaching certain websites still persisted.

She called WOW this morning and after a comedy of errors, the issue was finally resolved.

1. Wow CS rep does something to the modem remotely so that the phone still worked but the modem wasn't handing out DHCP
2. Wow tech tells her to "reset" her Dlink router, thus wiping out all the settings in the router (aaaargh)
3. Friend calls me to say internet is now completely hosed.
4. Pissed off, I go over to her house to get WOW on the phone and the tech does another config thing on the modem to get DHCP working again
5. I reconfigure her Dlink router from scratch to get her home network back online.

/rant

Re: Constant outages in Ohio

Mon, 06 Oct 2014 00:34:13 EDT

Just_Dan posted : Everyone posting they're still having issues, no one has listed they reset their cable modems like I mentioned (press the reset button on the back of the modem). Please verify you're rebooting your cable modem since the fix was put in place last week.

Re: Constant outages in Ohio

Sun, 05 Oct 2014 17:02:41 EDT

gatownsend posted : I just tried and was able to reach penfed.org. So far I haven't had a problem (fingers crossed) since I used the reset button on the back of the UltraTV gateway yesterday.

~Gary

Re: Constant outages in Ohio

Sun, 05 Oct 2014 15:10:40 EDT

anon posted : have to login to a vpn just to make it to penfed.org to make a loan payment... this has been going on weeks now

Re: Constant outages in Ohio

Sat, 04 Oct 2014 22:10:52 EDT

anon posted : Same issues.. DNS resolves, traces fail

Non-authoritative answer:
Name: e6203.b.akamaiedge.net
Address: 172.225.3.18
Aliases: www.sophos.com
www.sophos.com.edgekey.net

C:\WINDOWS\system32>tracert 172.225.3.18

Tracing route to a172-225-3-18.deploy.static.akamaitechnologies.com [172.225.3.1
8]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

Re: Constant outages in Ohio

Sat, 04 Oct 2014 11:31:00 EDT

JustSurvive posted : Yes, it appears that Netflix also falls under this umbrella of sites/services that do not work during this issue.

Re: Constant outages in Ohio

Sat, 04 Oct 2014 10:13:19 EDT

gatownsend posted : Anyone else having problems with Netflix, too? My wife just said she couldn't watch it on her iPad, and I just tried on the tv and can't get it to come up on there either. I can get to their website, but it's ridiculously slow.

Going to call customer service now. Wife just registered a vote for dumping WOW.

Re: Constant outages in Ohio

Sat, 04 Oct 2014 09:26:16 EDT

gatownsend posted : I'm still having problems, too. This is incredibly frustrating. None of the sites dr0ker listed are reachable, along with a few others I'm trying to get to like:

verizonwireless.com
att.com
cricketwireless.com

(can you tell I'm shopping for new cellular service?)

~Gary

Re: Constant outages in Ohio

Fri, 03 Oct 2014 23:10:50 EDT

JustSurvive posted : Cleveland, OH checking in. I have the same problem as everyone else, very inconsistent when/how long it happens but when it does all the sites listed above will not load (including outlook.com as well), along with PSN not working at all. This is an incredibly frustrating problem that definitely appears to be on the network end, I've tried every possible local troubleshooting solution and none work other than waiting until this issue decides to temporarily solve itself.

Re: Constant outages in Ohio

Fri, 03 Oct 2014 19:20:38 EDT

anon posted : lol can't get onto subaru's site

i want to look at cars :

Re: Constant outages in Ohio

Fri, 03 Oct 2014 08:42:42 EDT

anon posted : This issue is still not resolved in Berea (suburb of Cleveland). It seems to come and go for weeks now, and was resolved the other day for quite awhile, but continues to crop up. I have seen the issue with many sites, but below are the ones that come to mind. Phone support doesn't have a clue there is an issue. Is there an ETA to get this resolved? Using cell phones or VPN to get to get to websites that will not load is getting old quick.

»www.xbox.com/
»www.gamestop.com/
»www.walmart.com/

Re: Constant outages in Ohio

Fri, 03 Oct 2014 05:10:33 EDT

kpossible posted : Octo -
I am able to connect to both Nissan and Macy's off of your links. I am in a west suburb of Cleveland.

Re: Constant outages in Ohio

Thu, 02 Oct 2014 21:12:59 EDT

anon posted : rebooted, still can't get to »www.nissanusa.com or macy's ( »www1.macys.com/)

Re: Constant outages in Ohio

Thu, 02 Oct 2014 11:13:43 EDT

gene32 posted : For the last two nights, I lose internet connectivity around 11:15pm. Since its late at night and returns by the time I get up for work, not really upset but if it happens again tonight I'm going to call WOW and see what's up.

Re: Constant outages in Ohio

Thu, 02 Oct 2014 05:34:11 EDT

kpossible posted : I rebooted at 5:20 a.m. on October 2. My question is, will this be the last time that this needs to be performed to get these sites working? I have rebooted several times over the last 4-5 days. Sometimes, the sites start working spontaneously, without reboot. Is this the final resolution to this issue?

Thanks.
--
My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."

Re: Constant outages in Ohio

Wed, 01 Oct 2014 10:26:23 EDT

paule123 posted : I rebooted my modem, and all sites are working now.

Re: Constant outages in Ohio

Wed, 01 Oct 2014 09:52:01 EDT

Just_Dan posted : Anyone in Cleveland still having issues connecting to some websites, please reboot your modems and try it again.

Re: Constant outages in Ohio

Wed, 01 Oct 2014 08:03:36 EDT

paule123 posted : The problem of not being able to access certain sites is back again (Wednesday morning).

Re: Constant outages in Ohio

Wed, 01 Oct 2014 06:26:09 EDT

gatownsend posted : Sigh...I just tried to get to Verizonwireless.com and couldn't. Came here and saw kpossible's post. I am on a vacation day today, so I guess I will call and complain. How annoying.

Re: Constant outages in Ohio

Wed, 01 Oct 2014 06:12:19 EDT

kpossible posted : It's 6 a.m. on Wednesday, Oct. 1, and I am unable to connect to the same sites, again.

Re: Constant outages in Ohio

Tue, 30 Sep 2014 16:20:24 EDT

an3951 posted : So far everything appears normal. I just hope it stays that way.

Re: Constant outages in Ohio

Tue, 30 Sep 2014 08:08:15 EDT

paule123 posted : Back to normal here as of Tuesday morning. I did not power cycle anything, the sites just started working.

Re: Constant outages in Ohio

Tue, 30 Sep 2014 07:13:54 EDT

kpossible posted : Power cycling didn't work for me. I am pleasantly surprised that the sites, spontaneously, started working a few minutes ago. I hope that this is the end of it.
--
My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."

Re: Constant outages in Ohio

Mon, 29 Sep 2014 22:39:29 EDT

kpossible posted : I was okay for most of the day, but now, I cannot connect to VerizonWireless.com or Ticketmaster.com again. I'll try another power cycle (that's what customer service is suggesting as a fix).
--
My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."

Re: Constant outages in Ohio

Mon, 29 Sep 2014 22:10:55 EDT

an3951 posted : Rebooting the modem, router and all computers on the network seems to have cleared up the problem of getting to all these sites. At least for now.

Re: Constant outages in Ohio

Mon, 29 Sep 2014 21:17:55 EDT

anon posted : yeah can't get to www.nissanusa.com or macys or others

Re: Constant outages in Ohio

Mon, 29 Sep 2014 21:17:05 EDT

GottaBeYoung posted : I restarted my modem and switch, and also flushed my DNS. Still cannot connect to lowes.com, fidelity.com, etc... Is WOW unaware of this, ignoring it, or do I have to call again for the third time?

Re: Constant outages in Ohio

Mon, 29 Sep 2014 20:16:25 EDT

paule123 posted : I did an ipconfig /flushdns on my Win 7 box using the google 8.8.8.8 DNS servers and sites are still inoperative. cdw.com, fedex.com, usps.com are not working for me tonight (Monday). Totally unacceptable that this network problem has persisted for at least 72 hours.

Re: Constant outages in Ohio

Mon, 29 Sep 2014 20:16:15 EDT

dorfman posted : Guess I spoke too soon, didn't have problems all day and now I can't access any of the akamai hosted sites anymore. What the hell is going on?

Re: Constant outages in Ohio

Mon, 29 Sep 2014 12:20:17 EDT

Tabletop posted : I have both Time Warner and W.O.W. in the Cleveland area. Historically, I have about 30-40 ms latency on both. On about 9/17/14, the W.O.W. latency jumped to about 60-70 ms and has remained there.

Re: Constant outages in Ohio

Mon, 29 Sep 2014 11:30:17 EDT

gkandra posted : I was having issues all weekend. I'll clear the DNS cache and reboot my modem and router to see if that clears things up.

Re: Constant outages in Ohio

Mon, 29 Sep 2014 10:06:59 EDT

dorfman posted : I think they may have realized their routing mistake. I've been testing access to a bunch of Akamai sites over the weekend and this morning that route through 172 addresses and I could still not access a single one. I did e-mail WOWs NOC, never got a response but for shits and giggles I ended up clearing the dns cache in my computers, rebooted my router and modem. That seemed to fix it for me. Anyone else still having problems?

Re: Constant outages in Ohio

Sun, 28 Sep 2014 23:32:09 EDT

kpossible posted : I've been tethering to my cell to get on these sites, to pay bills, etc.

What I don't understand is why it seemed resolved earlier today, then it was gone again. I agree that it happened in conjunction with the increased speed situation.

I saw another thread that was too technical for me, but seemed to hint at the same issue we're having in Cleveland, but in another part of the country.
--
My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."

Re: Constant outages in Ohio

Sun, 28 Sep 2014 17:46:34 EDT

an3951 posted : I am in the Cleveland area and as of 9/28/14 I am still unable to reliably connect to www.lowes.com or www.usps.com. I am able to get an IP address but cannot route to it. From my understanding WOW changed many of their caching servers on on 9/17/14 and I have had problems since. It appears to be random in that I am able to load www.lowes.com one minute but not the next. If I use a VPN I am able to get to any websites without any problem. I have even tried switching back to the WOW DNS servers but still have the same problems

Re: Constant outages in Ohio

Sun, 28 Sep 2014 14:13:25 EDT

gatownsend posted : I may call just for the sake of getting to complain. I still can't get to AT&T, but Hotmail.com is reachable now (it wasn't ealier). Just tried my bank and can't get there (pncbank.com) and can't get to American Express either (Sunday is my bill-paying day). I'm glad DSLreports.com is working or I would be in the dark as to whether it was just me or not. I would say I'm getting about a 20% failure rate on websites that I'm trying.

When I get motivated to call, I intend to point out to them that timewarnercable.com is one of the few sites that seems to still be responding quickly the last couple days, which has afforded me the time to do some comparison shopping. :-)

~Gary