Topic 'Re: [PHONE] Phone install requires phone modem?' in forum 'Cox' - dslreports.com

Re: [PHONE] Phone install requires phone modem?

Mon, 10 Nov 2014 00:07:08 EDT

anon posted : That is also an option if power is available where the equipment is.

One of my rental properties has a Cisco DPQ3212 outside in an equipment panel that has power for the sprinkler controller among other things. The Arris NIU went bad and the tech must have just replaced it like that. He ran the Coax and phone wiring through a weatherproof shielding of some sort from the plastic Cox enclosure to the equipment panel.

I know here in Arizona it is more common to have power receptacles outside so it could be another choice.

Re: [PHONE] Phone install requires phone modem?

Sun, 09 Nov 2014 14:31:58 EDT

anon posted : If the Centurylink and Cox equipment are both outside next to each other (typical setup) then just have the tech run a coax and phone outlet through the wall the equipment is already mounted on (so long as you have a power source and this is an option). Problem solved.

Re: [PHONE] Phone install requires phone modem?

Sat, 08 Nov 2014 18:41:49 EDT

Hard Harry7 posted : Things must be different West Coast. Every house I can think of, including friends and families, have punch down blocks. Guess I should consider this is a national forum. Sorry for derailing the thread, I just thought a option was being overlooked.

Re: [PHONE] Phone install requires phone modem?

Sat, 08 Nov 2014 15:55:04 EDT

NormanS posted : In the South S.F. Bay Area of California, punch down blocks are common in MDUs, but rare in single family residences. High end, and custom built homes might have them, but mass produced low end to mid range housing generally will not have them, unless special order is placed by buyer.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: [PHONE] Phone install requires phone modem?

Fri, 07 Nov 2014 18:48:44 EDT

Hard Harry7 posted :

said by XS:

Cox uses third party companies to install their equipment

Maybe in your area, but in mine its a mix. I have gotten in house and contractors. I think its odd not knowing how, but why was he terminating RJ45? You mean the little line from modem to router?

Re: [PHONE] Phone install requires phone modem?

Fri, 07 Nov 2014 18:13:15 EDT

XS posted : Cox professional install??? That is laughable right there, Cox uses third party companies to install their equipment and they are not very good from my experience. The last guy did a "professional install" on my new house never even terminated an RJ45 before and had to call some one for help. I ended up redoing all his Rj45 and coax connections, since they were so bad. Any way just thought you statement and about cox pro install funny.

Re: [PHONE] Phone install requires phone modem?

Wed, 05 Nov 2014 16:02:41 EDT

billaustin posted : It's cheap builders and no basements. My brother bought a new house about four years ago. He paid a little extra for a 'wiring upgrade'. There are four Cat5e runs to phone jacks and four RG6 coax runs that all terminate to a wall cavity with an outside cover plate where the NID would be located.

Re: [PHONE] Phone install requires phone modem?

Wed, 05 Nov 2014 10:13:39 EDT

Hard Harry7 posted :

said by anonphx :

Most houses in phx dont have a punch down panel,

Really? Even modern wiring? I understood his problem, I guess I just didn't understand the conditions. Most places I have lived throughout New England have been parallel. Is it a local code thing?

Re: [PHONE] Phone install requires phone modem?

Wed, 05 Nov 2014 09:39:47 EDT

anon posted : Most houses in phx dont have a punch down panel, most phone wiring is run in a series throughout the home, with the only common point being outside. His issue is that where he has a coax connection there is no phone jack to back feed the dial tone. This is a simply corrected issue, the technician will either run a coax outlet to a wall with a phone jack or a phone outlet to a wall that has a coax outlet.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 21:10:32 EDT

Hard Harry7 posted : Nevermind. I give up. Good luck on your issue though.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 20:01:22 EDT

anon posted : We know.
That is what I along with others are discussing.
The output from the EMTA goes into a phone outlet which is then bridged with the other home phone jacks via the punch block outside.
It is difficult when there is no phone outlet anywhere near a coax outlet where the EMTA must plug into. The previous NIU setup did not require this kind of equipment to be installed inside.

It is not going to be the typical easy install call for whatever tech comes out here.
I was just checking to see if the old NIU type was a viable option which I have now confirmed isn't.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 19:50:35 EDT

billaustin posted : From what I've seen, Cox Residential Telephone installs are done like VOIP installs. Telco network is disconnected at the NID. EMTA is installed near an existing phone jack. RJ11 cord is connected to jack on EMTA and then connected to existing phone jack to feed service through house. Installers will usually do what they can to accommodate the customer, but most installers (around here) are contractors and look for the quickest and easiest way to get it done.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 19:28:20 EDT

Hard Harry7 posted :

said by AZRoy2 :

CenturyLink doesn't use any internal equipment. All of their equipment is outside very similar to the Cox NIU setup so it requires nothing to be done inside the home.

My point was it doesn't matter what kind of equipment it is, as long as you can get a RJ11 out of it with a dial tone, then you can plug that wire into the punch block which feeds all the phone outlet. This is how it should be done IMO. I am surprised no one is backing me up on this. Could a Cox employee confirm what I am saying?

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 19:21:23 EDT

anon posted : CenturyLink doesn't use any internal equipment. All of their equipment is outside very similar to the Cox NIU setup so it requires nothing to be done inside the home.

I have Cox scheduled to come out next week to inspect before doing the actual install and number port.
One phone agent is claiming they can install the phone emta modem outside in the panel box.
I have doubts about that but we will see.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 19:03:35 EDT

billaustin posted : It may help to draw it out on paper. See if you can find a phone jack on the other side of a wall that has a coax outlet on it. It should not be too difficult to extend a phone jack through to the other side of the wall.

What is on the other side of the wall where the coax and telephone wiring attach to the house? Look at extending both cables through the wall and putting in an EMTA just for the phone, and keeping your existing cable modem for internet.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 16:37:54 EDT

Hard Harry7 posted :

said by AZRoy2 :

The problem is how is the tech going to do it when there is no phone jack anywhere near where the EMTA could be installed?

That isn't a problem. Your current Centurylink equipment doesn't need a outlet right? The EMTA can be hard wired to your punchblock. The punch block is where all the telephone lines go to and is probably in your basement or garage. Thats how they installed phone in my last apartment. Will look something (although hopefully neater) like this.

»www.dougk-ff7.net/DSCN0530.jpg

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 14:43:07 EDT

CoxTech1 posted : The eMTA will need to have a phone jack readily accessible in order to service the rest of the outlets in the home. The technician may decide to install a cable outlet in such a location to facilitate that. Whatever the case may be you'll be able to work with your technician to best figure out how to overcome any challenges that may arise.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 14:24:21 EDT

anon posted : The problem is how is the tech going to do it when there is no phone jack anywhere near where the EMTA could be installed?
The people I have spoken to claim they can wire everything up provided there is a phone jack near or next to where the modem is going to be. I have not gotten any answers if that is not the case and I really do not want to have to go through the number porting process if this is going to be a problem.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 14:10:00 EDT

Hard Harry7 posted :

said by AZRoy2 :

I can't seem to get any answer from Cox over how they expect to handle this.

I don't think its going to be a problem as long as it's a professional install. The technician can connect the EMTA to the punchblock that connects the outlets together. The only difference you will see is in regards to Faxs. You will want to make sure the fax has Error correction disabled and the baud rate is 9600.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 13:55:36 EDT

anon posted : I have multiple cordless base stations + landlines and a fax that would require the house outlets to be wired up as they are now with the standard CenturyLink phone service.

I can't seem to get any answer from Cox over how they expect to handle this.
The builders put phone jacks on the compete opposite sides of the room from the Coax.
The room where my cable modem currently is doesn't even have a phone jack in it.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 12:14:50 EDT

CoxTech1 posted : NIU's are effectively end of life. Even if your home has one the real issue will come up when it fails and we don't have any replacement to offer you. Sooner or later you would end up getting switched.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 11:43:53 EDT

phxuser posted : Moved in a house this year that had a Cox NIU and they would not use it. Insisted on installing an EMTA... the NIU is still attached outside. Had recently bought a SB6141 so I sold it for a good price.

Also, on previous house with NIU they kept trying to get me to use an EMTA instead.

Re: [PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 02:02:40 EDT

Hard Harry7 posted : All new installs use EMTAs I think. If you have the outside kind (NIU) then they "may" use it, but if not, then you get a EMTA.

How many phones do you have? If they are all cordless and share a base, you can plug in the base directly into the EMTA.

[PHONE] Phone install requires phone modem?

Fri, 31 Oct 2014 01:42:49 EDT

anon posted : Does Cox still install home phone service using the method where everything is installed outside on the side of the house or is it required to use one of those phone EMTA modems?

The problem I have is there is no telephone outlet anywhere near a Coax outlet if an EMTA modem has to be used. A phone or coax wire would have to be run a considerable distance around the walls in order to reach a phone jack.