http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29657537 en Fri, 25 Mar 2022 10:43:26 EDT Fri, 25 Mar 2022 10:43:26 EDT http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29683649
As you all know, Frontier rolled out a new design for their bill payment web page. When I first created my bill pay account [years ago], I set up a user name and password that was unique to the bill pay system, i.e., NOT the same as my regular Frontier account name/pwd. That user name is no longer recognized by the system.

To access my bill payment account, I now must use my Frontier account user name. The password, however, is still the same [unique to the payment account] pw.

As you said, there appears to have been some data migration issues.

I am sharing this here in case it can help anyone else who is having trouble accessing their payment account.

Now, if we could only get them to re-tool their system again to eliminate the dependence on java script from Adobe's cdn. Allowing Adobe code to execute on any machine in my realm has always been streng verboten here [just thinking about it gives me the heebie-jeebies].

Jim
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Speaking from a secure undisclosed location.]]> http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29683649 Fri, 21 Nov 2014 19:04:44 EDT http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29683178
It sounds like they didn't do the greatest job with some kind of data migration.

If I had to guess, most of the former Verizon customers were actually caught up in this.

Have either of you actually called?]]> http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29683178 Fri, 21 Nov 2014 15:20:50 EDT http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29681461
There is apparently an option to pay by phone, but they are not clear about whether there is an additional charge for that "service."

Tempted to demand they send paper bills...

Jim
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Speaking from a secure undisclosed location.]]> http://www.dslreports.com/forum/Re-Frontier-Online-bill-webpage-not-working-29681461 Thu, 20 Nov 2014 19:49:13 EDT http://www.dslreports.com/forum/Frontier-Online-bill-webpage-not-working-29657537 We're sorry, we are unable to validate your account at this time. Please try again or contact customer service at 1.800.921.8101.

keep doing that ]]> http://www.dslreports.com/forum/Frontier-Online-bill-webpage-not-working-29657537 Sun, 09 Nov 2014 02:01:03 EDT