Start.ca → Re: Outage page?

There's several cases where an outage could occur (unlikely given the track record we've noticed with Start) and we might not be informed via modem stats, etc.

For example, if the DNS servers go down and we can no longer make requests, there's an issue. It's nice to know whether or not the issue is affecting everyone on Start or just us so we don't have to call in. Or our modem has a solid connection, all stats are fine, but pages aren't loading and DNS servers are fine. Is something wrong with my modem? Is there something wrong at the hub? Are other Start users experiencing this? Do I need to call, or is this something they don't need to be bugged about?

If my internet is generally fine, but some random servers in the US are not loading and traces are pointing out an issue at a hop, is it something Start's network team is aware of and actively routing around/working to fix? You get the point.

Additionally, say my home alarms primary connection goes down (Start) and I'm not at home. It'd be nice to quickly hop on to see if it's something with Start or if my primary communicator just malfunctioned and I can plan ahead before I get home.

Of course the status page could be accessed when the connection is down. I'm not sure of too many people who cannot tether during an internet outage to quickly check the status.

Like this morning, all the modem lights and stats were fine. I tried calling Start and the call wasn't going through.

I had to come check on a US website to get an answer.
I'm glad I got an answer, and I know where to look to get it and that Rocca and the team will ALWAYS provide an answer, but I know a few Start customers (family, friends) that wouldn't know to check DSLReports, but would know to check the Start website.

It would even reduce calls to customer service, because people could check the site on their smartphones or neighbour's connection etc. and know right away what's up.

PS I don't use Twitter and several family/friends that use Start don't either

Why do you avoid the twitter?

There is nothing to "use". It's a page you bring up and it would provide the status. This is just an excuse.

»twitter.com/startca is the direct link for those interested.

rocca, whoever mans the Start Twitter page is awesome. They do a really awesome job of portraying the company in a "we care about you" sort of way. I also love the articles and other fun tidbits they post. Kudos to your team.

Thanks, appreciate the feedback!

If they really cared we would get an xmas gift.

Although I never KNEW about the twitter page (as I don't really use twitter, so didn't think to look there) I do KNOW about the start.ca page (which most start customers do).

Also, on the twitter page, the relevant information isn't always at the top, or the most prominent. Outage reports can quickly be lost in the NOISE. It is ALSO not a historical listing of issues and resolutions like an outage page might report.

So NO, it is NOT just an excuse. But thanks, I will definitely NOW add the twitter feed to my list of "GO-TO" resources when troubleshooting.