Millenicom → Re: Xtreme2damax - didn't mean to ignore

Just wanted to say I heard from a lady at the office for the Attorney General. She explained the process and why it was taking so long. I think she said the complaints go to one office in Albany and are funneled to them then they need to send something to Verizon Wireless and await a response. She said not to file through arbitration or small claims yet as they would no longer be able to assist since it would become a matter for the court and judge.

How does their live chat or social media support work? It's almost as if my messages are being filtered to them because they never acknowledge what I've said or try to explain and just repeat the same stuff ad-nauseum. No I will not call financial services again, no they will not help me since they can't or refuse to. The executive I spoke with a few months back didn't seem to fully understand what was going on and only offered partial resolution. I had service and billing suspended to try to catch up but went downhill from there and their representatives are nothing but useless for anything.

I informed them I filed with the Attorney General, provided proof of the complaint. I told them the next course of action to rectify the matter would be through the FTC, FCC then arbitration or small claims as a last resort to finally obtain resolution for this dispute. I think I'll cut my ties with Verizon and the only resolution I want now is the money back I wasted on the service to deal with this nonsense for months now.

They don't seem to care or comprehend that I've filed with the Attorney General and that I've provided proof or who I say I'll go to in order for this to be rectified. Support seems to have a big reading and comprehension issue. Is it forbidden for them to acknowledge the customer and complaint directly, show genuine sympathy and try to resolve customer issues and complaints? It's almost as if there is some filtering going on that looks at keywords then gives them responses to reply with and they never see the actual messages. I can't think of any other reason their customer service would be so horrid. They disregarded my requests for escalation to executive customer service, executives or presidents as if they never saw it.

I wasted time on the phone as well attempting to explain the matter and dispute it with them. After that I figured I was no better or worse off continuing the dispute via live chat, social media and reaching out to reps via the customer to customer forums.

I'm just tired now and want it resolved. Persistence always pays so I've stood my ground rather than give up. All this over a charge that should have never appeared on my bill had the representative actually done what I requested when I reached out to customer service. That charged had a snowball effect on my bill inflating high enough most average customers would struggle to pay if they could pay. I kept pouring payments towards the balance but it wasn't enough and payment arrangements wouldn't have worked out either due to the high balance after everything started going downhill and continued to do so. My only option was to suspend everything and make payments towards the balance but Verizon Wireless didn't like that either.

When I know anything else I'll respond to inform everyone whether or not my dispute was eventually resolved.