Wave Broadband → Re: Wave Falls To #20 In Netflix Speed Index, Below Comcast

Let me lay it out so it makes sense....

1am up until 12pm 110mbps/10 speed. No congestion

12pm up until 4pm 80-100mbps/10 speed in Port Angeles overall network gets used more on business side which makes a dent on residential side.

4pm up until 6pm 60-80mbps/10 speed due to everyone coming home and using residential.

6pm up until 11pm 40-60mbps/10 network heavily hit from congestion.

My router, my modem, my close to perfect modem signals which DO not change at all and my log file which is error free is not the issue. Its the network, bandwidth and ancient old equipment Wave uses over here. My PED outside in the yard is not secure, is broke, cables exposed and deteriorated; which I have showed wave technicians and they said it was not on them to repair. Follow the trail of cable on the poles with the nodes which have cable and connections hangin by a thread.

Its congestion plain and simple with outdated hardware and broken equipment on the street level.

I emailed tech support 3 times, got one response back blaming a router than can transmit and receive lan traffic faster than a bridged cable modem could ever put out. When I test the crappy service I'm charged for I am the only pc on the router. Directly connected to the modem the same crap happens with downstream ONLY in speeds at the times posted above.

My equipment that I own that has worked great with other ISPs in the past was fine with Wave when I was on the older 35mbps/3 account. Reason being????? Even when the Wave network was congested and over provisioned, speeds never dropped below 35mbs for anyone in my local area so I was always then getting full bandwidth 24/7 with same exact working equipment even when the network was being hammered. Now that I upgraded, network in local area CANNOT dish out 110mbps to all users in area that pay for this 24/7 service. Look at times and dates on my screenshots.

Same day different times when network gets more and more congested. From a business aspect, make money off of higher speed packages that older network equipment and backbone, which is still noahnet down here being used by every isp, cannot support. My college, hospital, doctor offices, olypen, metronet, PUD, AND WAVE. They all use the same fiber line on and off the Peninsula. The one that was cut in Kitsap county which took every business listed above off line for half a day.

One more time, do not sell a speed package of internet you cannot deliver 24/7 with 80% or higher of efficiency. If as a business you do this; use all that extra money to upgrade hardware/equipment, load balance all customers, fix broken peds in neighborhoods which are old and outdated.

That's my rant and I do have extensive knowledge of how it all works. I understand Wave and employees will not admit to the real underline issues and find something easy to blame it on! (Always customer equipment)

My request, charge more for faster service, allow me as a customer to actually be able to receive it. If I do not, charge me less and meet me in the middle so I can be a happy customer. Right now I am frustrated beyond belief.

Here's one for you guys, want a laugh? Go visit wavebroadband office in PA or Sequim if your ever up here and do speedtests using systems in office on diff sites including wavebroadband.com. You'll see a trend. Not even they can get max bandwidth their cable modems in office are provisioned at. That is sad, guess you have to blame the "equipment" which is used in office by wave for fault.

P.S. on dslreports logged in and used private message system to pm the wave tech.

Oh well next step is to forward emails, posts, over 60 screenshots of being directly connected to modem since 2 weeks ago proving speed issues due to wavebroadband to the BBB. Even the president is trying to help us not get ripped off by monopolized isp's. I give up.

What model of modem do you have? If it's an SB6121 (or any 4x4 channel modem), try getting an 8x4 modem. You can easily exchange it at Wave's office if you're renting one from them (make sure you ask for an 8x4 channel modem), if you're not, this is a great modem for the price - »amazon.com/dp/B00AJHDZSI/

If you're using a 4x4 modem, other people who are using 4x4 modems will congest the 4 channels that other people's modems are using, but if you have an 8 channel modem, you should have more capacity when 4 out of 8 channels are congested (DOCSIS 3.0 modems are good at load balancing).

Before writing another rude reply towards me, please know that I'm only trying to help you with what I know, I'm not a Wave employee and I can't flip a magic switch to make your internet faster.