Start.ca → VOIP - "Account is Busy"

Hi.

Not sure when this started, but I tried making both local / international calls and it says my "account is busy".

I also tried checking my voice mail (*98) and it also says that is busy.

I've never used my VOIP details on a softphone, and there is no other phone in the house that is active at this time.

I logged into my ATA and the status looks normal.

At first I thought it may be a server side issue, but it looks like the VOIP server is online.

voip.directnet.ca (162.213.111.20): 56 data bytes
64 bytes from 162.213.111.20: icmp_seq=0 ttl=56 time=25.161 ms
64 bytes from 162.213.111.20: icmp_seq=1 ttl=56 time=24.509 ms
64 bytes from 162.213.111.20: icmp_seq=2 ttl=56 time=87.021 ms
64 bytes from 162.213.111.20: icmp_seq=3 ttl=56 time=221.763 ms
^C
--- voip.directnet.ca ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 24.509/89.614/221.763/80.410 ms

------

traceroute voip.start.ca
traceroute to voip.directnet.ca (162.213.111.20), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 1.640 ms 1.241 ms 1.170 ms
2 7.11.164.209 (7.11.164.209) 9.176 ms 14.839 ms 8.144 ms
3 209.148.243.173 (209.148.243.173) 11.852 ms 123.049 ms 14.373 ms
4 69.63.248.237 (69.63.248.237) 13.049 ms 12.180 ms 11.775 ms
5 64.71.241.110 (64.71.241.110) 141.179 ms 24.190 ms 142.245 ms
6 10gigabitethernet2-2.core1.ash1.he.net (206.126.236.37) 166.867 ms 26.374 ms 138.790 ms
7 100ge5-1.core1.nyc4.he.net (184.105.223.166) 29.369 ms 35.775 ms 129.506 ms
8 100ge9-1.core1.tor1.he.net (184.105.80.10) 31.049 ms 26.014 ms 39.913 ms
9 fibernetics-corporation.10gigabitethernet3-1.core1.tor1.he.net (209.51.163.214) 25.775 ms 24.678 ms 25.973 ms
10 vl-14.tor0151606-crs1.ne.fibernetics.ca (74.205.221.2) 26.255 ms
208.85.223.242 (208.85.223.242) 25.527 ms
vl-14.tor0151606-crs1.ne.fibernetics.ca (74.205.221.2) 25.538 ms
11 host-162-213-111-20.dyn.295.ca (162.213.111.20) 24.720 ms 25.891 ms 25.654 ms

Edit: Just had a friend call Start and apparently theres issues with VOIP today.

Hi imtiax,
I do apologize for the VOIP issue that happened earlier today. At this time the issues should be resolved, but if you're still having VOIP problems, please let us know.
Have a good day,
Ryan

Hi Ryan,

Its not fixed yet.

Before it said "account is busy"

but now it says "account is currently in use"

Edit: Just called in and talked to Dan.

He's looking into it for me.

Everything is back to normal now.