Topic 'Check ISP lines, service and modem...' in forum '' - dslreports.com

Re: Check ISP lines, service and modem...

Mon, 17 Aug 2015 16:27:27 EDT

BimmerE38FN posted : Record time frames so you can let them know. Hopefully they will find out where the issue is.

Re: Check ISP lines, service and modem...

Mon, 17 Aug 2015 16:24:41 EDT

Gem posted : It happens randomly throughout the day and evening. Even as early as 6AM some days.

I will call Cable One back on this and see what they show on their end. And will post back if there is any resolution.

Re: Check ISP lines, service and modem...

Mon, 17 Aug 2015 15:27:24 EDT

BimmerE38FN posted : Is this happing all day or during afternoon and evening hours? I'd call back support and have them review the time frames when you notice this problem. Maybe other surrounding issues causing this...

Re: Check ISP lines, service and modem...

Thu, 13 Aug 2015 19:38:41 EDT

Gem posted : Called a great tech from Cable One who came out and did everything Bimmer suggested. He checked everything, replaced a cable from the wall to the modem with the newer one mentioned, removed a signal splitter, registered the modem with Cable One, and then left while it was working. Within a few hours the dropped Internet connections started again. We still have several almost every day. Sometimes they last a few minutes, other time much longer. It's a mystery why this is happening ever since April 30th or so, but it still is. :>(

Re: Check ISP lines, service and modem...

Mon, 27 Jul 2015 11:44:35 EDT

BimmerE38FN posted : My reply is inline and response is at the end of your questions.

Re: Check ISP lines, service and modem...

Sun, 26 Jul 2015 15:41:19 EDT

BimmerE38FN posted :

said by Gem:

RE TV and cable signal splitters.

1) Are TV splitters okay if they are beyond the initial point where the TV and cable signals divide? Yes.

2) Are ISP signal splitters okay? No as they tend to reduce signal levels.

3) On a cable TV/ISP system like cable one's aren't the TV and internet signals carried over the same coaxial cable? Yes.

4) Is there anyway a customer can tell which type of coaxial cable we have just by looking? By looking at the inside the house cabling? Or the outside the house cabling? Or both. Should be printed markings on the cable itself.

Just for the record, the house was connected to Cable One in 2013. All new cabling was used at that time even though there was older cabling present at the location.

Re: Check ISP lines, service and modem...

Fri, 24 Jul 2015 14:56:22 EDT

Gem posted : RE TV and cable signal splitters.

1) Are TV splitters okay if they are beyond the initial point where the TV and cable signals divide?

2) Are ISP signal splitters okay?

3) On a cable TV/ISP system like cable one's aren't the TV and internet signals carried over the same coaxial cable?

4) Is there anyway a customer can tell which type of coaxial cable we have just by looking? By looking at the inside the house cabling? Or the outside the house cabling? Or both.

Just for the record, the house was connected to Cable One in 2013. All new cabling was used at that time even though there was older cabling present at the location.

Check ISP lines, service and modem...

Fri, 24 Jul 2015 12:59:48 EDT

BimmerE38FN posted : I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. Ensure modem is working well too. Bad modems are out there as well. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.