drslash (banned)Goya Asma
join:2002-02-18
Marion, IA |
to tsduke
Re: [RANT] What do I do now?MediacomChad last posted in this forum on 8/5. Is Mediacom abandoning that customer service channel?  |
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Irony... Maybe they cant get online either. |
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 RyanThaDudeIndiana's No. 1 Zero
join:2004-01-24
Walkerton, IN |
to drslash
It does look like Chad logged in today, according to his profile, although I don't see any activity. Might have some PMs to answer. Who knows what Mediacom's doing anymore since they never seem to communicate with their customers very well nor each other! *shrugs* |
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 tsduke
Premium Member
join:2006-03-04
Waterloo, IA |
tsduke
Premium Member
2015-Aug-8 6:59 pm
I sent a PM yesterday so he's not busy answering them because still no response 24 hours later. |
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 Bierboy
join:2008-08-07
East Moline, IL |
said by tsduke:I sent a PM yesterday so he's not busy answering them because still no response 24 hours later. Same here, though not an emergency issue for me. Guy's allowed vacation, isn't he? Although he has mentioned others post under his handle... |
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tsduke
Premium Member
join:2006-03-04
Waterloo, IA |
tsduke
Premium Member
2015-Aug-9 9:01 am
MediacomChad started as 1 person but he explains in the below thread that multiple people log in and post under the account. Also, this is just one event. I've had 3 lengthy outages in Waterloo this summer and MediacomChad didn't post in any of them. That's not how it used to be. He would post in an outage thread, now it seems outage threads are ignored. Maybe the original Chad is gone? » How Many MediacomChads are There? |
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WadeG
join:2012-08-22
Riverton, KS
1 edit |
WadeG
Member
2015-Aug-10 9:20 pm
double. |
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| WadeG |
WadeG
Member
2015-Aug-11 5:30 pm
Well stayed home today due to having a tech visit from 1-5 and tech called at around 2:30 to tell me that he is not coming out because there is nothing he can do. Thanks for wasting my time and money. |
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wow, I'd be lil upset on that one. hopefully ya can get it resolved. |
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WadeG
join:2012-08-22
Riverton, KS |
WadeG
Member
2015-Aug-11 7:36 pm
Well its not the first time this has happen. Happens several times a month. I hope I get it resolved too. Its only been 7 months that I have been posting this on the other forum. lol the techs even know me by name now. That is why the tech called me and told me that there was nothing he could do and explained why he couldn't do anything. I understood him completely and didn't blame him because he and I know it is not a issue at my house or line to my house. All that information was found during the last tech visit. But hey I have another appointment tomorrow for them not to fix the issue. |
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RyanThaDudeIndiana's No. 1 Zero
join:2004-01-24
Walkerton, IN |
I've given up on understanding this company. It's like there's absolutely no communication between areas/regions and the call/social media teams. CSRs don't know there's something going on locally, so let's roll a truck. Tech that's scheduled to visit (sometimes two weeks later) already knows about the problem and can't fix. I've had numerous visits where this has happened. I tend to feel bad for them at times and apologize for having to come out when they knew there was nothing that can be done. The problem is never fixed and once you complain about it, the whole "let's roll another truck" issue comes back, wastes both our and the tech's time, and nothing still ever gets resolved. |
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said by RyanThaDude:I've given up on understanding this company. It's like there's absolutely no communication between areas/regions and the call/social media teams. CSRs don't know there's something going on locally, so let's roll a truck. Tech that's scheduled to visit (sometimes two weeks later) already knows about the problem and can't fix. I've had numerous visits where this has happened. I tend to feel bad for them at times and apologize for having to come out when they knew there was nothing that can be done. The problem is never fixed and once you complain about it, the whole "let's roll another truck" issue comes back, wastes both our and the tech's time, and nothing still ever gets resolved. agreed!!!! since I get half speed for half day maybe they will cut my bill in half hahaha |
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you are dreaming LOL |
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WadeG
join:2012-08-22
Riverton, KS |
to Stage3GT
Yeah I asked them about that too. getting less than half speed so my internet cost would be half or less. They said they will put a credit on my account. When my bill came I did get a credit of 58¢. I had to laugh. |
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| WadeG |
WadeG
Member
2015-Aug-12 8:23 pm
About time this was fixed. Every tap on the street had to be changed said the line worker that was out.  |
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| WadeG |
WadeG
Member
2015-Aug-23 4:06 pm
Well this seems to be fixed. Just a update.  Good thing it got fixed because I almost didnt have any internet this month.  |
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said by WadeG:Well this seems to be fixed. Just a update.
Good thing it got fixed because I almost didnt have any internet this month.
Do you get those speeds even at primetime? |
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WadeG
join:2012-08-22
Riverton, KS
1 edit |
WadeG
Member
2015-Aug-24 1:23 am
Morning, afternoon, and night. Yes in all prime time hours. All the taps in the neighbor hood had to be changed. Almost all of them had shot capacitor but they were still good enough to get a little bit of signal through. It just wasn't enough to pass good internet signal. |
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k9iua6
join:2004-05-23
Dubuque, IA |
k9iua6
Member
2015-Aug-24 8:28 am
And what is a "shot compositor"? |
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WadeG
join:2012-08-22
Riverton, KS |
WadeG
Member
2015-Aug-24 3:41 pm
Sorry about the typo should have been "capacitor" but you know auto correct does what it wants. |
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