Google → [Mods] Can't seem to UNLOCK my HTC Android phone - please help.

I'm trying to unlock my HTC EVO 4G LTE.

I have tried installing the HTC drivers on my Windows 10 PC. In Windows Device Manager, the best identification I get is "My HTC" under "Android USB Devices."

When I connect the phone to the computer's USB, the best identification I get is "EVO". Often it says that the USB device is not recognized.

I have tried 3 different USB cables and 3 different USB ports on the PC, both USB 2.0 and 3.0.

I have tried uninstalling HTC Sync. I have FASTBOOT disabled on the phone's Settings, Power options. I have USB Debugging Enabled on the phone.

When I try to FASTBOOT oem Get_Identifier_Token, the only thing I see is "waiting for any device."

I have tried to use a utility called WinDroid Universal which automates the process. The furthest that gets is when trying to Get Token ID, it reboots the phone into FASTBOOT mode but it never gets to the FASTBOOT USB mode. It stops on the FASTBOOT screen on the phone. From there I can navigate using the phone's volume and power buttons only.

It never returns the TOKEN ID that I need to submit to the HTCDEV site in order to get the unlock code sent to me.

I don't own one or have any expertise, but I'd recommend looking through the XDA forums for more info.
»forum.xda-developers.com ··· e-sprint

Thanks. I've looked at XDA.

I was able to use FASTBOOT DEVICES command from my PC and get a response with an ID from the phone.

I still haven't gotten the TOKEN ID that HTCDEV.com needs in order to unlock my device.