TekSavvy → Poor speeds in Windsor at night.

It seems that lately I have been getting very slow speeds in Windsor at night.

I pay for a 50/10 connection and lately at night I get maybe 5/8 or 16/5 or something awful, not even close to what we're paying for. I have restarted the modem and router and I have tried just plugging into the modem directly and the same issue is there.

Same here. It was that slow for me this evening, but has mostly returned back to normal (30/10) just now:

Im in chatham on Ccable 55/10, and I'm getting 12/10 currently.

Still fine here.



Possible unrelated issue going on your Chatham node?

Nope mines gone back to normal as well 59.46/10.61

It's congestion from the looks of things, or some poor performing piece of equipment:

»imgur.com/a/59dGs

There's some packet loss on the some of the hops. I used PingPlotter to gather this over the last few days if anyone else feels like double checking what I'm seeing. Usually between 8PM EST and 11PM EST. It's not everyday, but usually busier weekend times, etc.

Hey guys,

Sorry to hear about the slow speeds. Feel free to reach out to us in the direct when the issue is occurring so that we can run some tests and investigate this further.

Cheers,

Jonathan

I had some really poor streaming performance last night and pings of 900+. Speed tests were slow aswell. Didn't have time to do any further investigating. Will look into it further tonight if the issue returns.

Exactly what I have been experiencing and reported.
Seems TSI is powerless to do anything.

Hi Jonathan, long time no talk. :P

What I'm afraid of is by the time someone posts, no one who has the ability to actually look into the issue will be available to identify the capacity issue and start the process of resolving it. I posted last night an hour before it started and my direct post was answered by a copy/paste post (what seems pretty generic didn't read my post or didn't understand it) 7 hours later when the congestion issue was no longer present.

I'm not disappointed about that, I understand realistic time frames for support on a forum.

That all being said, wouldn't it be faster to have whoever has replaced Gabe take a look at the logging (I would assume there's some sort of capacity logging still) and then we don't have to prove what a few of us already know is happening? To ask us to call in and spend more of our time diagnosing an issue we've already spent time posting here to let you know of isn't helping your customers. It's redundant logic to say 'call us when it happens' when we're already posting when it happens.

That being said, if the person who replaced Gabe isn't able to do this, I've already posted results where the packet loss begins at TekSavvy's devices. It certainly points a problem, how wide spread I don't know.

I've already done the troubleshooting, I'm about to write that back in the direct forum post.

Thanks,

Jason

Something funky is happening again tonight. I'm going to start investigating and posting in direct if a full reboot doesn't fix it.

After some investigation, we found out that some of our customers in cCable areas may be experiencing slight Congestion issues during peak times. We already have an order to increase capacity however don't have a firm date yet. Once we have one, we will share.

It's definitely hit or miss and this ain't no Sunday, so I guess that could explain how I get full speed at 9 PM:

Thanks Jonathan, .

Once you're able to provide an ETA on the increased capacity, could you provide it to us? I know that could be a far off time depending on the incumbents.

Here's another capture from today, basically making playing LoL impossible due to chain disconnecting/extreme player lag.

»imgur.com/a/H7pTR

Thanks,

Jason

For sure, we'll keep you all posted.

Ive had a support ticket opened for the last 2 days with TSI and Riot, glad to see Im not the only one with this issue.

I've also had nights with light 2-3% packetloss, as well as nights with lower speeds on my 50/10 vdsl.

Hey guys!

I got confirmation that the cCable upgrade for capacity has been completed! YAY!!!!!!!

Please keep us posted on your results during Peak times!

Cheers,

Andre

Had an outage around 1am this morning, I'm guessing that's when the upgrade took place. Needed to reset my modem tho as signal levels were high. All seems fine now.

Thanks, Andre. I didn't have to reboot my modem to get back online. Speeds are fine right now at peak time.

Sweet! Mines seems perfect right now too.