Thanks for taking the time to post such a detailed review. Couple of points I wanted to bring up regarding your issues connecting with a French agent. Very sorry to hear about the issues in reaching someone. Normal queue operation should offer service in English after pressing 1 or the option to leave a voicemail for a callback if preferred. It seems there may have been a French agent on another call at the time.
From the sounds of it we dropped the ball on the install process and I’d really like the opportunity to reach out to you to see what not only we can take away from this experience but to make this right. For the 25/10 installs this should’ve been a full install from the start.
For the IPv6 reverse DNS once I have some additional information we can look into this request for you.
Can you create a post in the direct forum with some account information so we can investigate the issues you’ve been experiencing?
