Cox → Re: [ALL] Cox Biz @ 25down - (OR) Switch to CenturyLink DLS 40down? - Advice?

Understood. We don't run any servers; simply an internal company network, highly secured. No Cox domains or other services. I'm just confounded that C'link can advertise 40megs down for business DSL with items tossed in; but Cox cable is testing under 20 and no options to get higher speeds?

Isn't there a higher business speed? Website shows a 50/10 option. If the internet is testing under 20, are you testing via wifi or wired? Im in the same city as you and Im getting 343 down on my 300 connection on wifi. Like Odog said, it may be worth the switch. You may have an issue at your home (line, eq, etc) that can easily be fixed preventing you from getting over 20

What tier do you actually have with Cox Business? I know Cox Business plans go higher then 20Mbps. Link below shows up to 300x30Mbps available. Century link seems to cap at 20x5, unless you have a voice line with them or fiber.

But if you compare the prices; CL has 144$ for 12months for 20x5Mbps while Cox has 174$ for 12months for 25x5Mbps. Not too bad considering those CL prices are atleast a year old and they don't assure speed, working in a 15% tolerance what real life speed. I don't have any experience with Centurylink, but I would take cable over DSL any day.

»www.centurylink.com/lega ··· 0811.pdf

CB Pricing link didn't post for some reason;

»www.cox.com/business/pri ··· ing.html

All hard-wired speed tests. CB shows 50/10 for $254/month. I'm paying $99+tax for the silly CB 25/5 package, and they want me to ratchet that up to $254/mo? Seems more & more like I need to keep peeking up Centurylink's miniskirt for a 40-down action.. There's got to be a mismatch or something dicey here; don't seem right with pricing/speeds and comparing DSL to cable..????

And your getting 20Mbps down? Are you testing direct to the modem? What modem do you have? 25Mbps should be easy for any D3 modem to do, even if congested. Also, was that some special deal? I don't see 99$ for 25Mbps down anywhere.Pricing is decided by supply and demand, not underlying technology. And even if it was, DSL should be cheaper being a older technology. And DSL to Cable broadband is no comparsion. 20Mbps is less then 1/10th the speed of 300Mbps. Just because the pricing is outside what you are looking to spend, doesn't mean they don't offer it. If you are looking to save money, and don't need the speed, stick with the slower plan. If you are looking to upgrade, you have to accept that just like any upgrade, it is going to cost money.

There's a few words been floatin' around for a while when something desirable is "just out of reach" for the masses(or small biz) - Gentrification, price gouging, for example. I got the concept of paying for premium things; but after a certain price-point, its gouging or overpricing, yada da da.

The package I have was 'vertised @ $89 for a year; then went to $99/mo + tax after that; 25/5 advertised.

Cox modem= Motorola Surfboard 5101N- »www.cox.com/business/sup ··· 00000000

Modem is in a network distribution wall panel, then to router in the panel, router then feeds Cat5 switch in the panel out to the walls. How do you test the speed "@ the modem"?

Yea, thats a older DOCSIS 2.0 modem. I think with Cox Business, the modem is included with service, so you may be eligible for a free upgrade. I would suggest a DOCSIS 3.0 modem if you upgrade your speed.To test the speed to at the modem, either connect one of the CAT5 feeds from the router and connect it direct to the SB5101, then reboot it(disco/reco power). Or you can take a laptop down to the panel and connect directly if possible. Either way, a power cycle will be needed before and after testing the connection.

Also, is your ethernet actually CAT5, or were you just using that as a general term? If not, CAT5 will max at 100Mbps. To go above that, you would want CAT5e or above.

Last, what model router do you have?

Wall plates + wiring = Cat5E all jacks.

Router = OnQ 4-port 10/100 hard-wired/in-panel router. Firmware: 1.23.0003 (2005.03.16)

........"I would suggest a DOCSIS 3.0 modem if you upgrade your speed".
----If I upgrade this modem without doing anything else, will it help at all?

That is an old firmware. Cant guarantee it, but I have a very strong hunch if you upgrade your equipment, you will see a noticeable difference. Even if you don't, there is a return policy for Amazon, Best Buy, and other stores.

Hard to say. If your speed is always 20Mbps, I would suspect the bottleneck is the router. If it fluxates between 10-25Mbps, upgrading the modem may help. DOCSIS 3.0 has multiple channels, which splits traffic, and thus any congestion, between the channels. So if your seeing your speed slow throughout the day because of congestion in your area, try asking for a new DOCSIS 3.0 modem. If nothing else, should be free and not hurt anything. Make sure you get a modem, NOT a gateway, which I don't think are even supported by CB anyway. Since modems are transparent, should be plug and play with your old modem.

Last, how many IP's do you get with your CB service? If more then 3, you might be able to turn your router into switch mode, and put the router in a different room where one of the outlets are. As long as you have more IP's then you have ethernet outlets, that should also work. That way you can upgrade your router without having to change anything in the panel.

I would hope CB can upgrade my modem for me, at minimum...

Don't see a solid firmware update for that router on the Legrand/OnQ site.

I have 1 static IP with CB; multiple sites/wall jacks/Cat5e.

Looks like CB needs a visit/call/harassment. Top-notch in-panel/wired router suggestions?

What is your tech comfort level? Have a IT to do the heavy lifting? If you are comfortable with a CLI, I would suggest the EdgeRouter X. If you are looking for something more user friendly, would need to know more about what it would need to do and size/price requirements. Off the top of my head, there is the Asus RX3041 B. If you are looking for one specifically built as a panel router, I will leave the suggestions to others who have more experience with that type of hardware. IMO anything a specialty panel router can do, a normal wired router can do better.

»www.ubnt.com/edgemax/edg ··· outer-x/
»www.asus.com/Networking/ ··· X3041_B/

User friendly is better; am mostly a bottom-feeding self-taught geek at some level, more versed in networking/ports/security than other aspects. I will look at those routers; and again, thanks loads to all.

Will post when I hear from CB mafia.

Spoke to CB this a.m. - They will NOT simply ship an upgraded modem to replace the old one; they have to schedule a 4-hour block of time to bring the silly thing to me. Won't allow me to pick one up at a Cox location either. 4 hours of time blocked-out to bring it/hook it up..

I think that is because the Cox stores only have equipment assigned to the Residential warehouse. Could be the same thing about the warehouse that ships modems out. They should have 24/7 technicians though, so can't you schedule it for a business down time?

Only scheduling options were during business hours; not 24/7. Would rather not have meetings interrupted/rescheduled, customers interrupted, etc. just because a CB tech has to connect some Legos and be supervised doing it.

I'll post speed test at new modem after they complete the custom "install".

That is up to the representives disgression. They probably don't want to use after hours points because a lot of times those are reserved for critical cases. As long as the appointment was a couple days/week out, shouldn't have been a problem. Who knows though with all the transitions with Cox last couple of years though. @Anyone in the know; Does the NSC still support CB nationally?

After speaking to CB sales(female Version 1.1), there may be brain stem activity in CB after all:
1. Scheduled modem upgrade as noted per previous post -
2. 1.1 disclosed an upgrade package available that's not visible online; 100/20, available to Sm.Biz users in 'small, non-commercial-type'settings - ie; mine -
3. Ported my C'link landline # to bundle with the 100/20 HSI-
4. $94/mo CBHSI + $25 unlimited phone -

Takes the pain away from tech site visit @ office. Can't wait for speed tests....

Let us know what CB provides you for a modem. I am curious if CB also uses the Cisco DPQ3212 for HSI/Phone combo installs.

Speed test was @ PC/After router just after install of new modem. BryanInPHX, new modem = CISCO DPC3010. I am getting a phone bundle with this upgrade, but it takes >10 days for CB to get that to me; therefore there's no combo-modem.

Given that this speed test is not ideal @ modem; it seems pretty good for a prelim - why is it graded a "C" on the grading panel?