FCC Set to Approve Charter, Time Warner Cable Merger → Re: Sad...

Same happened here. We had a kick-ass call center and top notch customer service. Once it was sold to Optimum, it was about the same.. but once it was sold to Charter, it was practically gutted. I have never had such bad customer service. Before, they could track the issue on their end. Now? Nope. They have to schedule a tech to come out. Even the techs were.. questionable.. not like before when we had an actual local tech come out and was quite knowledgeable about Coax. I could even call in for support and just ask for a Tier 2 without issues.

Expect your customer service to drop like a freakin' rock, along with watching your local techs disappear. If there's a call center, expect it to be gutted.

Sounds Comcastic to me and like they stole a SOP playbook from the bigger fish in the pond.

Nothing more needs to be said. And of course you only have ONE
internet speed choice 60/4 at a high price, no other lower cost tiers period. It's Charter's "Take it or leave it" principle...well I left them and will never be back until they offer lower cost internet options at an everyday regular price.