AT&T U-verse → Re: Broadband 2 light blinking red

"my thoughts" gets the points!

It was a bad jumper, but not pulled.

I've had customers jump down my throat after explaining pulled crossjumpers. Since then I've been telling customers bad crossjumpers instead to avoid an unnecessary lecture session I really don't need. Still an outside chance it was pulled and the tech just didnt want another upset customer to deal with.

I usually just say there was a small disruption at the community box that feeds the neighborhood. Most of the time the customer is on an F card so while I'm out there at the SAI I'll go ahead and move them over to a K or an N card so I'll tie that in with "there was a small disruption at the community box, so I went ahead and took care of that and upgraded the service coming to your home so you have a more reliable signal."

Yes, speak in "generalize" so the customer does not call and want a credit for an employee taking them out of service.
Blame it on high winds, squirrels, mice in pedistals, wasps in aerial boxes, etc....

From my perspective if customer states flashes green/red go to the NID run a loop length, if expected length is 2000 and loop llength shows 308, put in a ticket and move on. We are told not to spend time on pair changes for repairs as only given about 50-55 minutes for entire job.

If OTOH customer states all RED flashing head to crossbox first, check sync (sometimes customers are "upgraded" at end of promotion, told will take effect in a few hours and they are assigned a different port and generally need the 3800/3801 RG upgraded to something that supports 17a.... Doing an install on repair ticket (just gotta love it). Or jumper either pulled or port issue. Can also run loop length from f3 side of crossbox to check for line issue.